An AI chatbot for insurance is a website-embedded assistant trained on your organisation's own policy documents, product guides, claims procedures, and FAQs that answers policyholder questions instantly, 24 hours a day. Unlike a generic chatbot, it's built specifically for your products: you select your industry and use cases, choose the languages it should speak, and upload the files it should learn from. It reads and indexes those files using Retrieval-Augmented Generation (RAG), so answers are always accurate and grounded in your real policy wording — and it knows exactly when to hand a conversation to a licensed agent.
RhinoAgents chatbots embed on any website with one line of code, log every conversation to a dashboard, and escalate to your team seamlessly when needed. SOC 2 Type II certified and GDPR compliant.
Pick your industry, choose your use cases, select your languages, upload your knowledge base, and go live. Here's exactly what that looks like.
Choose every language your chatbot should respond in. It auto-detects the visitor's language and switches automatically.
Drop in your policy wording documents, product guides, claims procedures, and FAQs. The chatbot reads and indexes them automatically (RAG) so every answer is grounded in your real policy content.
A policyholder who can't get a claims update at 9pm calls your competitor at 9am. Your chatbot keeps them — and converts new visitors around the clock.
Every common policyholder and prospect query your team fields — answered instantly, grounded in your actual policy documents.
What's covered, what's excluded, excess amounts, add-ons, and policy limits — answered directly from your policy wording PDFs. Customers get precise answers, not generic disclaimers.
Guides claimants through the status of their claim, what documents are needed, expected timelines, and next steps — reducing inbound calls to your claims team dramatically.
Captures prospect details, explains your product range, and routes completed quote requests to the right team or your online quote engine — turning website visitors into warm leads 24/7.
Reminds policyholders of upcoming renewals, explains their options, answers renewal pricing questions, and collects updated details — reducing policy lapse rates and improving retention.
Disputed claims, complex underwriting queries, or any sensitive situation hands off live to a licensed agent — with the full conversation history attached and nothing repeated.
Serve international policyholders and multilingual communities in their own language. The bot detects language automatically and responds in kind across 30+ supported languages.
Insurance is a regulated industry. RhinoAgents is built to avoid crossing into regulated advice territory — and to route complex or sensitive conversations to a human the instant they need one.
Chat volume, resolution rates, escalations, and full transcripts — one dashboard for your customer service, claims, and underwriting teams.
Every conversation captured and searchable by keyword, date, product line, or use case. Review exactly what policyholders and prospects are asking.
Number of chats, resolution rate, escalation rate, busiest hours, and most-asked questions — daily, weekly, or monthly views.
A live queue of conversations needing a human, routed by department or product line, with the full transcript attached so agents never start from zero.
Add, replace, or remove policy documents at any time. Re-indexing happens automatically — update your policy wording and the bot knows within minutes.
See which languages your visitors are actually using, so you know where to invest in translated policy content and multilingual agent support.
Chats handled, resolution rate, escalations, and top unanswered questions — delivered to your customer service manager or CCO every Monday.
Your policy documents and customer conversations contain sensitive personal and financial data. RhinoAgents meets the standards your compliance and legal teams expect.
Real metrics from insurance companies and brokers using RhinoAgents chatbots.
How insurance companies and brokers are reducing inbound call volumes and improving policyholder satisfaction with a chatbot built in minutes.
Built using their motor and home policy wording PDFs as the knowledge base, the chatbot now handles the vast majority of website enquiries — coverage questions, excess queries, and claims status updates — with only disputed or complex cases reaching agents.
Customers previously called or emailed for policy details, renewal quotes, and claims status. The chatbot now answers these instantly on the website, freeing advisors to focus on new business and complex cases.
Operating across six markets, their team deployed RhinoAgents in English, Spanish, French, Arabic, Hindi, and Portuguese — uploading product guides for each region. Full multilingual coverage was live the same afternoon.
Connect your policy management system, CRM, and knowledge sources — embed with one line of code and go live immediately.
Guidewire, Duck Creek, Applied Epic, Majesco, Instanda, OneShield, EbixExchange
PDF, Word, Excel, Google Drive, Confluence, SharePoint, or direct website URL crawl
Salesforce, HubSpot, Microsoft Dynamics, Zoho CRM, Pipedrive
Slack, Microsoft Teams, Gmail, Outlook, SMS — route escalations to the right agent or department instantly
Google Calendar, Outlook, Calendly, Acuity — let prospects book agent callbacks directly from the chat
AI Voice Agent, AI Claims Bot, AI Renewal Reminder Agent, AI Broker Support
A single broker or a global carrier — the same five-step setup works across every product line.
Straight answers — no jargon.
No developer, no months of build time. Select Insurance, choose policy queries, claims status, quotes, or renewals, upload your policy documents, pick your languages — and your website has a 24/7 assistant that knows exactly when to bring in a licensed agent.