The AI Customer Feedback Manager Agent is an AI-driven assistant that streamlines the entire feedback lifecycle from collection to closure. It leverages AI to gather multi-channel feedback, perform deep sentiment and theme analysis, prioritize issues, and generate response templates — helping teams close the loop faster and boost NPS/CSAT scores. It enables teams to: Automate surveys and in-app prompts, Uncover hidden insights with NLP, Integrate feedback into product roadmaps. Perfect for: Customer Success & Support Teams, Product Managers & UX Designers, Marketing & Growth Teams, Startups scaling user insights, Enterprises managing high-volume feedback. 🧠 Your feedback — collected, analyzed, and actioned intelligently.
Automate gathering from every touchpoint: Email surveys, in-app widgets, SMS, Review sites, social media, support tickets, Webhooks and API integrations. 🔗 Capture feedback wherever customers speak.
Deep NLP processing: Real-time sentiment scoring (positive/negative/neutral), Theme extraction and clustering, Trend detection over time. 😊 Uncover what customers really mean.
Smart timing and personalization: Post-interaction triggers (e.g., after support ticket close), Adaptive follow-ups based on responses, A/B testing for survey questions. 📧 Maximize response rates without spam.
AI ranks feedback by impact: Severity scoring based on sentiment + frequency, Auto-tagging (bug, feature request, praise), Integration with Jira, Trello, or product boards. 🚨 Focus on what matters most.
Draft personalized replies: Thank-yous, apologies, or clarification requests, Tone-matched to brand voice, Multi-language support. 💬 Close the loop at scale.
Calculate and track key metrics: Automated NPS/CSAT surveys, Segment scores by cohort or feature, Industry benchmarking. 📈 Measure satisfaction in real-time.
Visual, shareable analytics: Word clouds, trend graphs, heatmaps, Exportable PDF/CSV reports, Scheduled executive summaries. 📊 Data-driven decisions, no manual crunching.
Close the loop end-to-end: Auto-route high-priority items to teams, Track resolution status, Follow-up surveys post-fix. 🔄 From insight to impact — automated.
Enterprise-grade security: GDPR, CCPA, SOC 2 compliant, Data anonymization options, Access controls and audit logs. 🔒 Feedback handled with trust.
Our AI Customer Feedback Manager Agents deliver comprehensive capabilities to transform feedback operations and drive measurable product and service improvements.
Capture feedback from email, in-app, social, reviews, and support tickets.
AI-powered NLP with 95% accuracy in sentiment and theme clustering.
Boost response rates to 60% with adaptive, personalized prompts.
Auto-rank feedback by impact and route to Jira, Trello, or Slack.
Generate brand-aligned replies in seconds, in 20+ languages.
Real-time scoring, segmentation, and industry comparison.
Live visualizations, word clouds, and scheduled executive summaries.
From collection to resolution tracking and post-fix surveys.
GDPR, CCPA, SOC 2 compliant — handles 100K+ responses/month.
Seamlessly integrate your AI Customer Feedback Manager Agent with: Survey Tools: Typeform, SurveyMonkey, Google Forms; Support Platforms: Zendesk, Intercom, Freshdesk; Review Sites: G2, Capterra, Trustpilot, App Store; CRM Systems: Salesforce, HubSpot, Pipedrive; Product Tools: Jira, Trello, Asana, Linear; Analytics: Google Analytics, Mixpanel, Amplitude; Communication: Slack, Microsoft Teams, Email APIs; RhinoAgents Suite: Advocacy, Review, Support AI Agents. 🔗 Unify feedback with your entire customer stack.
Typeform, SurveyMonkey, Google Forms
Zendesk, Intercom, Freshdesk
G2, Capterra, Trustpilot, App Store
Salesforce, HubSpot, Pipedrive
Jira, Trello, Asana, Linear
Google Analytics, Mixpanel, Amplitude
Trusted by SaaS, e-commerce, and B2B brands to automate feedback collection, analysis, and action — at scale.
Capture 6× more feedback from all touchpoints.
95% accurate NLP with trend detection.
Smart sequencing and adaptive follow-ups.
Focus on high-impact feedback first.
Close the loop in seconds, not days.
Real-time segmented scores and alerts.
From insight to resolution tracking.
Enterprise-grade security built-in.
PDF, CSV, live dashboards for stakeholders.
Discover how brands have transformed feedback into growth.
Theme Analysis & Prioritization
Challenge: Overwhelmed by unstructured support tickets. Solution: AI analyzed tickets for themes and prioritized bugs. Result: 50% faster feature fixes, NPS up 15 points.
"We finally know what to build next."
— Sarah Kim, Product Lead
Smart In-App Prompts
Challenge: Low post-purchase survey completion. Solution: In-app smart prompts with AI follow-ups. Result: 3× more feedback, identified cart abandonment fix → 12% revenue lift.
"We turned feedback into revenue."
— James Lee, Growth Director
Global Dashboards & Routing
Challenge: Siloed feedback across regions. Solution: Multi-channel collection + global dashboards. Result: Unified view, reduced churn by 18% via proactive fixes.
"We now prevent churn before it happens."
— Maria Garcia, CS VP
Find answers to common questions about our AI Customer Feedback Manager Agents and how they can transform your feedback programs.
Stop drowning in unstructured feedback. Let the AI Customer Feedback Manager Agent collect, analyze, and action insights — automatically boosting satisfaction, retention, and product velocity.