AI-Powered Assistance

AI Customer Support:
Elevating Service with Intelligent Automation

Deliver instant, accurate, and personalized support 24/7. Reduce response times, resolve 95% of inquiries on first contact, and scale support without scaling headcount.

Enterprise Security
GDPR & SOC 2 Compliant
95% First-Contact Resolution
24/7 Global Availability
Platform Features

Core Platform Modules

Everything you need to automate, optimize, and scale customer support in one unified AI-powered platform.

1. Intelligent Ticketing

Route, Prioritize & Resolve — Automatically

AI analyzes incoming tickets, detects urgency, sentiment, and intent — then routes to the right agent or resolves instantly.

  • Auto-categorization & priority scoring
  • Sentiment & urgency detection
  • Smart routing to best-fit agent
  • 70% of tickets resolved without human input
Example: "Refund request" → AI detects high urgency → auto-escalates + pre-fills refund form
Intelligent Ticketing
Knowledge Base

2. AI-Powered Knowledge Base

Self-Service That Actually Works

Dynamic, searchable knowledge base powered by NLP — delivers precise answers in customer’s language.

  • Real-time content suggestions
  • Multilingual auto-translation (50+ languages)
  • Usage analytics & gap detection
  • Embeddable widgets for websites/apps
Note: Customers find answers in <3 seconds on average.

3. Live Chat & Messaging

Human + AI Hybrid Support

AI handles routine queries; seamlessly hands off to human agents with full context.

  • 24/7 instant responses
  • Context-aware conversation memory
  • Agent handoff with chat history
  • Supports WhatsApp, SMS, Email, Web
Live Chat
Omnichannel Inbox

4. Omnichannel Inbox

One Dashboard. Every Channel.

Unified view of all customer interactions — email, chat, social, SMS, voice notes.

  • Single-threaded conversations
  • Channel-specific templates
  • Real-time collaboration tags
  • SLA tracking & breach alerts

5.Agents Info

Smart Assistants That Learn & Improve

Custom-trained AI agents for your brand voice, policies, and FAQs.

Agent Info

Name Support Assistant Pro
Category ai-agents
Type customer-support
Role first-response, escalation, follow-up
Status Active
  • NLP-powered intent recognition
  • Brand voice customization
  • Continuous learning from resolved tickets
  • Escalation triggers with context
AI Support Agent
Analytics Dashboard

6. Analytics & Insights

Turn Support Data into Growth Intelligence

Real-time dashboards and predictive reports. Jeffrey

  • Resolution time trends
  • Customer satisfaction (CSAT) forecasting
  • Agent performance scorecards
  • Bottleneck & training gap detection
  • Export: PDF, CSV, API

7. Integrations

Works with Your Existing Stack

Plug into your CRM, helpdesk, e-commerce, and communication tools.

  • Helpdesk: Zendesk, Freshdesk, Intercom
  • CRM: Salesforce, HubSpot, Zoho
  • E-commerce: Shopify, WooCommerce, Magento
  • Messaging: WhatsApp Business, Slack, Telegram
  • Automation: Zapier, Make, Webhooks
Note: Custom API available for internal tools.
Integrations
How It Works

From Inquiry to Resolution in Seconds

Experience seamless AI-powered support through our intelligent 5-step process that transforms every customer interaction into an opportunity for exceptional service and continuous improvement.

Ingest & Understand

Our AI instantly reads and analyzes incoming messages across all channels, automatically detecting language, understanding customer intent, and assessing sentiment to provide contextually appropriate responses tailored to each unique situation.

Match to Knowledge

Lightning-fast semantic search through your entire knowledge base, historical tickets, company policies, and product documentation to find the most relevant and accurate information for every customer query in milliseconds.

Respond or Escalate

Intelligently delivers accurate answers for straightforward queries or seamlessly routes complex issues to the most qualified human agent, complete with full conversation context and recommended solutions to ensure efficient resolution.

Learn & Improve

Continuously evolves by logging interaction outcomes, analyzing resolution patterns, refining AI models through machine learning, and automatically updating your knowledge base with new insights from every customer conversation.

Report & Optimize

Generates comprehensive analytics and actionable insights, predicts emerging customer trends and potential issues, and provides data-driven recommendations to optimize your support strategy and enhance customer satisfaction continuously.

Support Management

Centralize & Streamline Your Support Operations

Everything you need to deliver exceptional customer support — from tickets to knowledge base — all in one intelligent platform.

Tickets

Track, Resolve & Prevent Issues with AI-Powered Ticketing

Intelligent ticket management that automatically triages, routes, and suggests solutions to resolve customer issues faster.

  • Auto-triage & SLA tracking
  • AI-suggested solutions
  • Full audit trail & history
  • Bulk actions & templates
Tickets Management

Customers

360° View of Every Customer Interaction

Complete customer profiles with lifetime ticket history, communication preferences, satisfaction trends, and VIP management.

  • Lifetime ticket history
  • Preferred channels & language
  • CSAT trends & satisfaction metrics
  • VIP flagging & priority routing
Customers Management

Agents

Empower Your Team with Smart AI-Powered Tools

Boost agent productivity with AI co-pilot suggestions, performance analytics, workload balancing, and personalized training recommendations.

  • AI co-pilot suggestions
  • Performance analytics & metrics
  • Smart workload balancing
  • Personalized training recommendations
Agents Management

Knowledge Base

Always Up-to-Date, AI-Optimized Self-Service

Create and maintain a comprehensive knowledge base that auto-drafts from resolved tickets and continuously improves based on search analytics.

  • Auto-draft from resolved tickets
  • Version control & approvals
  • Search analytics & optimization
  • Embeddable widgets & portals
Knowledge Base
Customer Support Forms

Create, Analyze & Share Support Forms with Ease

Design intelligent forms for support requests, feedback collection, and customer satisfaction — all powered by AI for smarter interactions.

Support Request Form

Let Customers Submit Issues with Smart Field Guidance

Create intuitive support request forms that guide customers through issue submission with intelligent field suggestions and auto-fill capabilities.

  • Conditional logic for dynamic fields
  • File uploads & attachments
  • Auto-fill from past data
  • Instant AI acknowledgment
Support Request Form

Feedback & NPS

Collect Structured Feedback Post-Interaction

Gather valuable customer insights through CSAT, NPS, and CES surveys with AI-powered sentiment analysis and automated follow-up workflows.

  • CSAT, NPS, CES surveys
  • AI sentiment analysis on comments
  • Trigger follow-up workflows
  • Real-time satisfaction tracking
Feedback & NPS

Shareable Support Links

Public or Internal Secure Forms

Generate secure, shareable links for support forms that can be embedded on websites, shared via email, or used internally with full tracking capabilities.

  • Track views & submissions
  • Expire after X uses or date
  • Embed on website or email
  • Public & internal access control
Shareable Support Links
Performance

Proven Results That Scale

Real metrics from real customers using AI-powered support.

95%

First-Contact Resolution

Most issues solved on first reply

<30s

Average Response Time

AI answers instantly

4.8/5

Customer Satisfaction

Based on 10k+ post-interaction surveys

99.9%

Uptime

Enterprise-grade reliability

FAQ

Frequently Asked Questions

Everything you need to know about AI-powered customer support.