Managing e-commerce operations is complex, time-consuming, and error-prone, especially when scaling. Our intelligent chatbot handles customer interactions, automates key workflows, and provides real-time assistance, freeing your team to focus on strategic growth.
Hi! I can help you with order status, product recommendations, and shipping information. What can I assist you with today?
What's the status of order #12345?
Our E-commerce Chatbot is designed as a digital assistant for your online store. It supports your team across the entire retail lifecycle by automating repeatable tasks, providing instant customer support, and ensuring a smooth shopping experience.
Answer product, shipping, and policy queries instantly, 24/7.
Notify customers about order confirmations, shipping, returns, and refunds.
Guide shoppers to the right products based on preferences and past purchases.
Deliver targeted offers and updates via chat channels.
Gather reviews, ratings, and post-purchase insights.
Comprehensive automation tools that handle every aspect of e-commerce operations, from customer support to order management, ensuring seamless experiences for customers and businesses alike.
Your customers get immediate answers to questions about products, availability, shipping times, returns, and policies. Using RAG (retrieval-augmented generation), the chatbot pulls responses from your FAQs, knowledge base, and past tickets.
Automatically inform customers about order confirmation, shipment tracking, refunds, or delays, reducing support workload and enhancing satisfaction.
The chatbot helps users find products, compares options, and provides personalized suggestions based on browsing history and purchase behavior.
Promote discounts, flash sales, and campaigns directly in WhatsApp, website chat, or other messaging platforms. Personalized messaging improves engagement and conversion.
Collect ratings, reviews, and post-purchase feedback. Sentiment analysis highlights trends and flags issues for immediate attention.
Automate repetitive tasks like abandoned cart reminders, subscription updates, and follow-ups, ensuring consistent communication with minimal manual effort.
Customize your chatbot responses to match your brand's tone, operational workflows, and customer support policies.
Our chatbot seamlessly integrates with top e-commerce tools to offer an end-to-end solution for your online store operations.
Complete store sync
WordPress integration
Enterprise solution
Scalable platform
Email marketing
Campaign management
CRM platform
Enterprise CRM
Business messaging
Team collaboration
Business communication
Email automation
Order fulfillment
Shipping carrier
Global shipping
Fulfillment service
Web analytics
Business intelligence
Data platform
Launch chatbots in hours using our visual builder
Works with your existing e-commerce stack and tools
Automate interactions for support, orders, campaigns, and feedback
Track every customer interaction and action
See how businesses are transforming their e-commerce operations with our AI chatbot solutions.
Customers had questions about sizing, shipping, and returns outside business hours.
The chatbot handled all queries via website chat, WhatsApp, and email using RAG from FAQ and policy documents.
Shoppers struggled to find relevant products, leading to abandoned carts.
The chatbot offered personalized recommendations and guided product searches.
Get answers to the most common questions about our E-commerce Chatbot solution.
Copy the prompt below to quickly set up your E-commerce chatbot assistant.
You are an E-commerce Chatbot designed to handle customer queries via WhatsApp, website chat, and email. Provide instant answers using RAG from product catalogs, FAQs, and policy documents. Notify users of order confirmations, shipping updates, returns, and refunds. Guide product discovery, deliver promotions, collect feedback, and escalate issues to store managers when needed. Store logs and interactions for analytics and audit purposes.
Enhance customer support, boost engagement, and streamline operations — all from a single chatbot platform.