Your support team spends countless hours answering the same customer questions. Our AI FAQ Chatbot eliminates that burden by automatically delivering fast, accurate, and consistent answers to every customer query, across any channel, day or night.
Ready to help...
Hi! I can help you with shipping times, account access, pricing, and more. What can I assist you with today?
I found your order! Order #12345 was shipped yesterday and is expected to arrive on Thursday, January 16th. Here's your tracking number: 1Z999AA1234567890
✓ Knowledge base synced
✓ API connected
✓ Real-time responses
Our AI FAQ Chatbot transforms static FAQ pages and scattered documentation into an interactive, conversational knowledge assistant that works 24/7 to deliver instant, accurate answers.
Start in minutes using either a custom prompt that defines purpose, tone, and rules or our no-code UI builder for a visual setup experience.
Upload your website content, PDFs, or documents or connect to your CMS. The RAG node ingests and indexes the content, allowing the chatbot to deliver answers backed by verifiable sources.
Run simulated customer conversations, check accuracy scores, and fine-tune prompts or retrieval settings to ensure every answer meets your quality standards.
Go beyond static answers. Connect APIs to fetch real-time data from shipping details to account information and format responses exactly as your brand requires.
Embed the chatbot on your website, integrate with WhatsApp, email, or your helpdesk platform. With RhinoAgents' multi-channel approach, you can meet customers wherever they are.
Our job system logs every stage from retrieval to API calls, giving you a full audit trail, transparency for compliance, and insights to optimize performance.
The AI FAQ Chatbot transforms static FAQ pages and scattered documentation into an interactive, conversational knowledge assistant. It instantly finds relevant answers across multiple documents, summarizes long answers into concise replies, escalates complex queries to human agents, and collects contextual user information to speed up support resolution.
Instantly finds relevant answers across multiple documents and knowledge sources, eliminating the need for customers to search through static FAQ pages.
Summarizes long answers into concise, easy-to-understand replies while maintaining accuracy and completeness of information.
Escalates complex queries to human agents with full conversation context, ensuring seamless handoffs and faster resolution times.
Collects contextual user information during conversations to speed up support resolution and provide personalized assistance.
Combines retrieval-based search with generative refinement to not only locate the right content but reformat and clarify answers for better comprehension.
Transforms static documentation into an interactive, conversational knowledge assistant that customers can engage with naturally.
Our AI FAQ Chatbot offers sophisticated capabilities to transform customer support and streamline business operations with advanced technology and seamless integrations.
Uses RAG technology to ensure every response is accurate, verifiable, and aligned with your approved sources. Instead of relying on generic model memory, the chatbot retrieves information in real time from your indexed content, complete with citations when required.
Built to be integration-first, your chatbot can connect to any third-party system via secure APIs. Format both request payloads and API responses to match your operational needs without complex custom coding.
Deploy anywhere your customers are - from website widgets to WhatsApp, email auto-responses, and direct integration with helpdesk software like Zendesk or Freshdesk.
Non-technical teams can use our drag-and-drop, no-code UI builder to create chatbots in minutes. Technical teams get advanced prompt-based configuration for deeper control over tone and workflows.
Understands what customers mean, not just what they type. Through intent detection, it classifies questions into categories and routes them to the correct workflow or human agent with full conversation history.
When the chatbot identifies a query it cannot confidently answer, it instantly transfers the conversation to a human representative with all previous chat context and relevant customer data.
Track key metrics like deflection rate, customer satisfaction (CSAT) scores, average response time, and top unanswered questions. Data-driven insights allow continuous refinement of your chatbot's performance.
Reach your audience in their native language. The chatbot supports multi-language detection and response, either by linking to separate knowledge bases for each language or dynamically translating content.
RAG ensures responses are grounded in your actual business knowledge, reducing the risk of hallucinations and ensuring compliance with company policies, legal guidelines, and industry regulations.
Our AI FAQ Chatbot integrates with over 100+ tools to provide a truly unified customer support experience. Connect with your existing tech stack and deliver consistent support across all channels.
Connect any third-party system with secure APIs and custom formatting options.
Our AI FAQ Chatbot solution offers unique advantages that set us apart in the customer support automation space. Experience the power of advanced AI with enterprise-grade reliability.
Launch your chatbot in days using our no-code builder or pre-built templates, then scale with advanced prompt customization. Get started immediately without extensive setup or training.
Every step, from knowledge retrieval to API calls, is logged in our job system for full transparency and compliance. Track every interaction with complete audit trails.
RAG ensures responses are pulled from your approved knowledge, reducing errors and improving trust. Every answer is backed by verifiable sources and citations.
Deploy across your website, WhatsApp, email, and helpdesk platforms to serve customers wherever they are. Consistent experience across all touchpoints.
Adapt the chatbot's tone, business rules, and integrations to perfectly match your brand and processes. Full control over conversation flows and responses.
Connect APIs to fetch live data like order status, account information, and appointment availability. Deliver actionable answers instead of static responses.
See how organizations are transforming their customer support with our AI FAQ Chatbot across different industries and use cases.
D2C Apparel Brand
Order Management Integration
Challenge: Customers constantly asked "Where is my order?" via multiple channels, overwhelming the support team with repetitive queries. Manual order lookup was time-consuming and led to delayed responses.
Solution: Integrated the AI FAQ Chatbot with their order management API. The bot instantly answers order status questions, provides tracking numbers and delivery timelines, and handles return/exchange queries using their knowledge base.
"The chatbot transformed our customer service. Customers get instant answers about their orders, and our team can focus on complex issues. Ticket volume dropped by 40% in just two months."
— Sarah Martinez, Customer Success Manager
B2B SaaS Platform
CRM & Billing System Integration
Challenge: Customers frequently contacted support for billing inquiries, invoice requests, and subscription management. These routine requests consumed significant support resources and delayed response times for complex technical issues.
Solution: Connected the chatbot to their CRM & billing system. Customers can now retrieve invoices, update payment methods, and check plan limits instantly. The bot handles account-related queries while seamlessly escalating technical issues to human agents.
"Our customers love the instant self-service capabilities. They can access their billing information and manage subscriptions 24/7. This freed up our team to focus on product support and technical assistance."
— Michael Chen, Head of Customer Success
Multi-location Clinic
Insurance & Appointment System
Challenge: Front desk staff spent significant time answering repetitive questions about insurance eligibility, appointment procedures, and clinic policies. High call volume delayed appointment scheduling and reduced staff efficiency.
Solution: Deployed the chatbot on WhatsApp & website, answering insurance eligibility and appointment queries instantly. Patients can now book appointments via chatbot integration with Calendly, and get immediate answers about clinic policies and procedures.
"The chatbot handles most routine inquiries, allowing our staff to focus on patient care. Patients appreciate getting instant answers about insurance coverage and can book appointments directly through WhatsApp."
— Dr. Lisa Rodriguez, Practice Manager
Find answers to common questions about our AI FAQ Chatbot and how it can transform your customer support.
The longer your customers wait for answers, the higher the frustration. The RhinoAgents AI FAQ Chatbot eliminates wait times, reduces repetitive work, and transforms your customer support experience.