An AI-driven system designed to maximize guest feedback collection while reducing staff workload. From in-stay nudges to post-checkout follow-ups, this intelligent bot engages guests and turns every stay into actionable insights.
Sends personalized review prompts post-checkout via email, SMS, WhatsApp, or in-app notifications at optimal times.
Collects feedback via WhatsApp, Telegram, SMS, email, or hotel apps, meeting guests where they prefer to communicate.
Classifies responses as positive, neutral, or negative using advanced AI to identify trends and urgent issues.
Notifies management of critical complaints immediately, enabling proactive guest recovery and service improvement.
Tracks review volume, ratings trends, sentiment analysis, and response effectiveness with real-time insights.
Collects feedback in over 100 languages for international guests, ensuring everyone can share their experience.
Comprehensive features that transform guest feedback collection into a strategic tool for hotel growth and reputation management.
Triggers requests automatically based on checkout, stay completion, or special events with customizable timing.
AI determines optimal time for prompts and sends gentle reminders for maximum response rates without being pushy.
Communicates in over 100 languages to accommodate international guests and improve response rates globally.
Classifies feedback for easy identification of positive experiences and issues requiring immediate attention.
Urgent complaints are routed immediately to the appropriate staff member or department for swift resolution.
Provides dashboards for monitoring ratings, sentiment trends, staff performance, and guest satisfaction metrics.
Syncs with guest data to personalize review requests and track responses across Oracle OPERA, Cloudbeds, Mews, and more.
Pushes positive reviews to external platforms automatically, improving ratings on Google, TripAdvisor, and OTAs.
Hotels can personalize the tone, branding, and format of review requests to maintain consistent brand voice.
Engages guests around the clock, ensuring consistent review collection without requiring staff intervention.
Transform guest feedback from a manual headache into a strategic tool for hotel growth and reputation enhancement.
Automatically captures guest feedback to improve review quantity on public platforms, boosting visibility and bookings.
Pushes positive reviews to external platforms, increasing average ratings on Google, TripAdvisor, and OTAs.
Alerts staff to negative feedback instantly, enabling proactive guest recovery and preventing bad reviews.
Guests can respond via their preferred platform — SMS, WhatsApp, email, or app — maximizing response rates.
Messages are tailored to guest names, stays, and room experiences using PMS integration for higher engagement.
Identify trends and areas requiring operational improvement with comprehensive sentiment and performance analytics.
Engage guests in their preferred language for higher response rates from international visitors.
No manual follow-ups or review chasing; automation handles the entire process while staff focuses on guests.
Workflows, templates, and escalation rules are adjustable for hotels of any size, from boutique to chains.
Review collection doesn't sleep — AI ensures timely engagement anytime, anywhere, across all time zones.
See how hotels are transforming their guest feedback collection and boosting their online reputation with our AI-powered solution.
Beach Resort & Spa
Challenge: Low volume of post-stay reviews. Solution: AI bot automated review requests across WhatsApp and email with personalized messaging. Results: 50% increase in collected reviews with average rating improving from 4.3 to 4.7 stars.
"The automated system transformed our review collection. We're now getting feedback from guests we would have never heard from before."
— Sarah Chen, Guest Relations Manager
City Center Business Hotel
Challenge: Negative feedback on check-in delays not addressed promptly. Solution: Bot detected sentiment and escalated complaints immediately to management. Results: 90% of complaints resolved within 2 hours, guest satisfaction scores increased by 22%.
"We can now address issues before guests leave the hotel. The sentiment analysis alerts have been game-changing for guest recovery."
— Marcus Rodriguez, Hotel Manager
Historic Boutique Hotel
Challenge: Language barriers limited international review responses. Solution: AI bot communicated in multiple languages automatically based on guest preference. Results: 80% increase in international guest reviews, boosted TripAdvisor ranking from #45 to #28.
"Our international guests finally have an easy way to share their experiences. The multilingual feature has been transformative."
— Jennifer Kim, Owner
Find answers to common questions about our AI Hotel Automated Guest Review Collection Bot.
Implement the AI Hotel Automated Guest Review Collection Bot to automate feedback collection, monitor sentiment, and boost your hotel's reputation.