The Diagnostic Centre Chatbot is an intelligent virtual assistant purpose-built for labs and diagnostic facilities. It streamlines patient interactions — from test inquiries to post-report communication — using AI-driven conversations, smart triaging, and integrated workflows.
Share test descriptions, preparation (fasting/medication), sample types, turnaround times and pricing instantly via chat.
Patients book tests, choose home-collection or centre pickup, get slots confirmed in real-time.
Auto-assign phlebotomists, manage ETAs, route workflows and handle multi-test home orders.
Deliver results via WhatsApp, SMS, Email or secure portal links — with audit trails and encrypted delivery.
Track collected → processed → report-ready states and notify patients at each step.
Pathology labs, imaging centres, radiology units, multi-location chains, home collection services and hospital diagnostic wings.
Patients can book tests via chat, website or WhatsApp with real-time slot availability and auto-assignment for home collection.
The bot shares preparation requirements, fasting instructions, sample types, turnaround times, FAQs and pricing instantly.
Deliver lab reports securely via WhatsApp, SMS, Email and portal links with tracking and retries.
Patients can check sample status from collection to report generation with live updates and alerts.
Send fasting reminders, collection ETAs, report-ready alerts, and follow-up suggestions automatically.
Works across website chat, WhatsApp, Messenger, IVR, kiosks and mobile apps so patients reach you on their preferred channel.
Provides suggestion lists for possible tests based on symptoms, doctor prescriptions, and medical history.
Confirms patient identity using OTP verification, patient codes, or linked EMR records before sharing reports.
Auto-assigns phlebotomists based on route clustering, availability, experience, and workload distribution.
Traditional diagnostic centre workflows slow down bookings, delay report delivery, and overload staff. RhinoAgents’ Diagnostic Bot automates testing workflows, reduces operational friction, and delivers results instantly.
| Feature | Manual Process | Diagnostic Bot |
|---|---|---|
| Test Booking Time | 8–15 min | < 1 min |
| Report Delivery Speed | Hours to Days | Instant via WhatsApp / SMS / Email |
| Sample Coordination | Manual | Fully Automated |
| Patient Queries | High Call Volumes | Handled 24/7 |
Automation that improves efficiency, reduces workload, and enhances patient experience across diagnostics.
High call volume for test prices & fasting instructions overwhelmed staff.
Automated test information and booking flows reduced repetitive queries and increased booking efficiency.
Patients often arrived unprepared for MRI, CT, and Ultrasound procedures.
Automated MRI/CT/US preparation guidance ensured patients arrived ready, dramatically lowering reschedules.
Manual report sharing caused communication delays across branches.
Automated WhatsApp/email reports and LIMS syncing dramatically accelerated patient communication.
Manual coordination led to delays and missed home collections.
Automated phlebotomist assignment, ETA alerts, and retry workflows ensured smooth and timely pickups.
Automated diagnostic workflows enhance booking efficiency, reduce staff burden, and deliver faster report access for patients—driving overall operational excellence.
| Metric | Before AI | After AI Bot |
|---|---|---|
| Test Booking Time | 8–15 min | < 1 minute |
| Report-Related Calls | Very High | -80% |
| Sample Coordination | Manual | Fully Automated |
| Operational Workload | Heavy | Reduced 55% |
Patients book tests and get answers any time — reducing call loads and improving access to diagnostics.
Auto-assignment, ETAs, and retry logic ensure samples are collected reliably.
Deliver encrypted results quickly across WhatsApp, SMS and email with audit trails.
Automate repetitive queries so staff can focus on in-person operations.
Track test volumes, collection efficiency and reporting SLAs with built-in analytics.
HIPAA/GDPR-ready workflows, encrypted communication and role-based access.
Seamless connectivity for every diagnostic workflow.
CrelioHealth, Attune, LiveHealth, Practo, Custom LIMS
WhatsApp, SMS, Email, IVR
Connect care teams, Sync patient updates, Unified operations
Google Calendar, Outlook, Custom Schedulers
Find answers to common questions about the Diagnostic Centre Chatbot.
This chatbot plugs directly into the RhinoAgents Healthcare Automation Suite for end-to-end automation — booking, report delivery, LIMS sync and analytics.
Pre-test info & FAQs.
Secure distribution across channels.
Syncs data into LIMS/EMR and automates follow-ups.
Tracks test volumes, turnaround and operational KPIs.
Automate test bookings, home-collection workflows, sample tracking and instant report delivery across channels.