The Pharmaceutical Services Chatbot is an AI assistant built to automate pharma ordering, compliance document delivery (MSDS/COA), distributor coordination, credit checks, stock allocation and delivery tracking for B2B and B2C pharma operations. It routes requests, delivers regulatory docs, and keeps partners informed — reducing manual bottlenecks.
Customers and partners get real-time stock availability, batch-level info, pricing and MOQ — instantly without waiting for a rep.
Delivers MSDS, COA, batch certificates and regulatory documents on-demand to partners and customers.
Intake bulk requests, validate orders, perform credit checks, allocate stock and route to the correct distributor automatically.
Suggest alternates, equivalent formulations, replacement batches and connected SKUs (syringes, vials, cold-chain items) to increase conversions.
Dispatch alerts, delivery ETA, logistic partner updates and POD confirmations — all updated to stakeholders automatically.
Manage return initiation, batch verification, recall notifications and replacement scheduling — minimizing manual friction.
Available over WhatsApp, Website, Distributor Portals, Hospital procurement apps and partner dashboards.
HIPAA/GDPR compliance, encrypted exchanges and controlled access for sensitive documents and APIs.
Automates onboarding flows, credit approval checks and role-based pricing visibility for distributors and retailers.
Live stock availability, batch info, lead times and bulk eligibility checks for quick partner responses.
Instantly send MSDS, COA, batch certifications, stability reports and regulatory certificates to authorized users.
Order intake, validation, stock allocation, pricing approvals and notifications — coordinated across distributors and warehouses.
Alternate suppliers, equivalent formulations and connected SKUs recommended automatically to close orders faster.
Dispatch alerts, ETA updates, logistic partner sync and POD capture to keep customers and procurement teams informed.
Initiate returns, verify batch issues, send recall notices and schedule replacements with audit trails.
WhatsApp, Portal, Email and partner dashboards for high-volume B2B interactions.
Encrypted document delivery, role-based access and compliance with industry standards.
Syncs with ERP, Tally, Marg, SAP or custom systems to keep inventory and orders consistent.
Manual pharma operations are slow and prone to missed documents and delays. The Pharma Services Bot automates stock checks, compliance delivery and distributor coordination for faster, reliable operations.
| Feature | Manual | Pharma Bot |
|---|---|---|
| Stock & Batch Info | Slow / Email | Instant |
| Document Delivery (MSDS/COA) | Manual | Automated |
| Distributor Coordination | Ad-hoc | Real-time |
| Order Processing Time | Hours–Days | < 5 minutes |
| Compliance & Audit | Fragmented | Centralized & Logged |
Distributors, manufacturers and hospital procurement teams reducing friction and improving delivery with automated pharma workflows.
High volumes of bulk requests and document verifications slowed order processing.
Auto-delivery of MSDS/COA and instant stock checks eliminated manual follow-ups and reduced hold times.
Scaling MSDS/COA sharing to customers and partners caused delays.
Auto-served COAs and MSDS on product/batch requests cut support tickets and sped approvals.
Manual follow-ups and document chasing delayed procurement.
WhatsApp-based ordering, instant COA delivery and automated tracking sped approvals and deliveries.
Labs faced recurring shortages of reagents, test kits and consumables due to slow manual reordering and delayed supplier communication.
Automated inventory alerts, instant supplier requests and batch-level tracking helped maintain uninterrupted lab operations and eliminate reagent shortages.
Automation delivers measurable improvements across document delivery, order processing and distributor coordination.
| Metric | Before | After Bot |
|---|---|---|
| Document Delivery Time | Hours | Instant |
| Order Acknowledgement | Delayed | < 5 min |
| Missed Inquiries | High | Near-zero |
| Operational Load | High | Reduced 50%+ |
| Compliance Accuracy | Manual | Automated & Logged |
Seamless integration with ERPs, communication channels and logistics partners to keep operations synchronized.
Tally, SAP, Marg ERP, Custom APIs
WhatsApp, SMS, Email, Portal
Connect care teams, Sync patient updates, Unified operations
Shiprocket, Delhivery, Shadowfax, Custom courier APIs
Answers to common questions about our Pharmaceutical Services Chatbot.
RhinoAgents automates not just conversations but full pharma workflows — order intake, compliance delivery, distributor routing and logistics sync.
Handles inquiries, stock checks and partner communications.
Order intake, allocation and distributor coordination.
Automates COA/MSDS and regulatory document delivery.
Syncs with ERP and logistics for end-to-end automation.
Let the Pharmaceutical Services Bot automate stock checks, document delivery and distributor coordination — reducing delays and improving compliance.