Powerful AI-driven automation designed to capture feedback, manage complaints, and protect your restaurant's reputation.
Collects feedback post-visit or post-order Uses conversational prompts instead of long forms Works automatically via chat or QR 📝 More feedback, less friction.
Detects positive, neutral, and negative sentiment Identifies urgency and frustration levels Prioritizes serious complaints automatically 🧠 AI knows when something needs attention.
Responds empathetically to complaints Collects issue details clearly Escalates high-priority cases to staff instantly 🚨 Fix problems while the guest still cares.
Prompts happy guests to leave Google reviews Redirects unhappy guests to private resolution Reduces negative public reviews ⭐ Protect ratings without manipulation.
Works seamlessly across: WhatsApp, Website chat, QR codes on bills and tables, SMS & email follow-ups 📱 Feedback where guests feel comfortable.
Notifies managers instantly about issues Tracks resolution status Ensures no complaint is forgotten 👨🍳 Accountability without chaos.
Confirms resolution with the guest Asks for updated feedback Encourages review updates when appropriate 🔁 Turn recovery into loyalty.
Stores feedback with guest profiles Tracks repeat issues or VIP complaints Enables personalized recovery actions 📇 Context matters — especially in service recovery.
Maintains feedback and complaint logs Supports internal audits Ensures transparent handling 📜 Built for operational clarity.
The Feedback, Reviews & Complaint Chatbot integrates effortlessly with your reviews platforms, customer data tools, communication channels, and automation systems — creating a fully connected ecosystem.
Seamless integration for review management and reputation protection.
Integrates with CRM and loyalty systems for guest profiles and history.
Engage guests across multiple channels for feedback collection.
| Feature | Manual Feedback | RhinoAgents Feedback Chatbot |
|---|---|---|
| Feedback Collection | Low | High |
| Complaint Response | Delayed | Instant |
| Review Management | Reactive | Proactive |
| Guest Trust | Variable | Higher |
| Issue Tracking | Manual | Automated |
| Reputation Control | Weak | Strong |
Discover how restaurants use AI automation to capture feedback, manage complaints, and protect reputation.
Solution: AI captured feedback before guests left.
Result: 50% reduction in negative reviews, Faster issue recovery
Solution: Centralized AI feedback tracking.
Result: Identified recurring problems, Improved overall ratings
Solution: AI handled complaints and escalations instantly.
Result: Fewer 1-star reviews, Better customer retention
Solution: AI collected in-visit feedback.
Result: Issues resolved before departure, Higher satisfaction scores
| Metric | Before AI | After RhinoAgents AI |
|---|---|---|
| Feedback Response Time | Days | Instant |
| Negative Reviews | High | ↓ 40–60% |
| Complaint Resolution | Inconsistent | Tracked & Timely |
| Guest Satisfaction | Average | Significantly Higher |
| Reputation Control | Reactive | Proactive |
Get answers about how the Feedback, Reviews & Complaint Management Chatbot automates feedback, complaints, and reviews for restaurants.
Because feedback isn’t a problem — ignoring it is. RhinoAgents delivers: AI designed for guest experience recovery Real-time sentiment and complaint intelligence Scalable infrastructure for high feedback volumes Unified dashboard for reviews, complaints, and insights 🦏 RhinoAgents.com — Intelligent Automation for Reputation & Guest Trust
RhinoAgents.com — Where AI Turns Guest Feedback Into Brand Strength.