Our Customer Service AI Agent acts as a virtual support assistant that automates conversations, resolutions, and escalations across all customer touchpoints.
Handle customer conversations across all platforms including WhatsApp, webchat, Facebook Messenger, and email with consistent, brand-aligned responses.
Understand customer intent and access historical context using integrated CRMs and RAG-based document analysis for personalized support experiences.
Automatically resolve frequent queries like order tracking, password resets, refund status, account inquiries, and billing questions without human intervention.
Intelligently categorize and route tickets to the right department or human agent based on complexity, priority, and expertise requirements.
Pull live data from ERPs, helpdesks, and business systems to answer real-time queries with up-to-date, accurate information instantly.
Log and audit every customer interaction, API call, and resolution step for complete visibility, compliance, and performance optimization.
Transform your customer support operations with sophisticated AI features that deliver exceptional service experiences at scale.
Connect with customers across all digital channels including website chat, WhatsApp, Facebook Messenger, Slack, SMS, and voice bots with consistent, brand-aligned experiences.
Using NLP and RAG technology, the agent responds to customer questions with instant, contextual, and accurate information from account queries to product usage with human-like precision.
Uses intent detection and keyword tagging to classify customer issues and assign them to appropriate departments or resolve automatically with tiered support logic.
Analyzes tone, keywords, and language patterns to assess customer emotions. When frustration is detected, immediately alerts or escalates to human agents.
Retrieve order or delivery updates by integrating with eCommerce platforms like Shopify, WooCommerce, and Magento. Pull payment and refund status from Stripe or PayPal.
Every action your agent takes is fully logged. View workflow history, debug issues, monitor performance, and ensure compliance with powerful job tracking system.
Collect structured data in chat without redirecting users. Supports interactive elements like date pickers, radio buttons, file uploads, and validations for KYC and appointments.
Your agent becomes an extension of your backend with plug-and-play APIs and webhooks. Fetch or push data between CRMs, ERPs, order systems, or helpdesks seamlessly.
Create multi-step decision trees for common technical support issues using the no-code UI builder. Guide users through each step with dynamic solutions.
Our agents are built with API-first connectivity, enabling you to plug them into your existing systems. Pre-integrated platforms include leading tools across all customer service categories.
Our API supports additional integrations for your specific needs.
Our Customer Service AI solution offers unique advantages that set us apart in the support automation space.
Build and tweak AI agents effortlessly with our drag-and-drop interface or prompt-based editor. No engineering support required—anyone on your team can configure the agent using simple prompts.
Connect any backend, database, or third-party service through robust API integrations. Define request/response payloads with precision for complete control over data flow.
Every step the AI agent takes—from message reception to API call and response delivery—is logged in our job system, offering unmatched visibility and compliance tracking.
Whether you're supporting 10 users or 10,000, our AI agents scale without the need to hire or train new reps. Designed to perform under load with seamless scaling across high-volume environments.
Whether in retail, SaaS, fintech, travel, or healthcare—the customer support AI agent adapts to your customer service workflows and industry-specific vocabulary with ease.
See how organizations are transforming their customer support operations with our AI Customer Service Agent.
Online Retail Store
Challenge: The customer support team was overwhelmed with repetitive "Where is my order?", "How do I return this?" and refund questions during seasonal sales, leading to long response times and frustrated customers.
Solution: RhinoAgents deployed a Customer Service AI Agent that integrated directly with Shopify, Stripe, and Zendesk, using RAG to answer queries from internal FAQ documents and delivering instant responses across WhatsApp, web chat, and email channels.
"85% of repetitive queries are fully automated, and our average response time dropped from 2 hours to under 30 seconds. CSAT increased by 27% within the first 60 days."
Regional Bank
Challenge: Customer service teams were overburdened with high-frequency queries like balance checks, transaction status, EMI schedules, KYC document updates, and account limits requiring real-time data access and strict security protocols.
Solution: RhinoAgents deployed a secure AI-powered customer service agent with encrypted API integrations to the core banking system, multi-factor verification using OTP, multilingual capabilities, and document upload handling for KYC workflows.
"We saved 40+ agent hours per week while handling 78% of inquiries via AI. The improved turnaround time on query resolution increased by 60%, enabling 24/7 banking support."
Multi-City Healthcare Provider
Challenge: The clinic was flooded with calls and WhatsApp messages for appointment bookings, rescheduling, report availability, and payment queries. With multiple branches, centralized support was chaotic, leading to missed appointments and poor patient experience.
Solution: RhinoAgents implemented a multilingual AI agent across WhatsApp and website that could book, reschedule, or cancel appointments via Google Calendar sync, share lab reports through secure links, answer insurance/payment queries, and escalate clinical queries to real staff.
"Patient query response time reduced from 3 hours to under 1 minute. We saved 200+ staff hours per month, and 92% of patients rated the AI interaction as 'very helpful'."
Find answers to common questions about our Customer Service AI Agent.
Copy the prompt below to quickly set up your Customer Service AI assistant.
You are a **Customer Service AI Agent** built to automate multichannel support workflows. Handle queries from **WhatsApp**, **Web Chat**, **Messenger**, or **Email**, and resolve issues using RAG from **Google Drive**, **Notion**, or **Confluence**. Fetch live data via APIs from **Shopify**, **Salesforce**, **Zendesk**, or **Zoho CRM**, and escalate complex cases to human agents. Log all interactions and backend actions in the **RhinoAgents job monitoring system** for complete visibility and compliance.
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Empower your business with AI-driven support. Reduce resolution time, cut support costs, and improve customer satisfaction.