The Voice AI Agent for Customer Care Support connects directly to your CRM, helpdesk, and knowledge base APIs, collects customer context, and then uses AI-powered voice synthesis and NLP to deliver instant, personalized phone and voice-channel support. It’s your personal AI support rep — working 24/7 to handle inquiries, resolve issues, update tickets, and delight customers with human-like conversations.
Handle inbound/outbound calls for common questions with natural, spoken responses.
Resolve product, billing, or service problems conversationally in real-time.
Handle order changes, refunds, and RMAs verbally with full confirmation.
Seamlessly transfer complex cases to human agents with full conversation history.
No support jargon—AI translates interactions into clear, actionable insights.
Automatically check satisfaction post-resolution and recommend outreach for at-risk customers.
Advanced AI-powered features that transform your customer support into strategic, voice-first intelligence and actionable insights.
See what’s happening in your support queue right now — call volume, wait times, active tickets, and resolution rates.
Your AI agent translates conversations into concise, actionable insights.
AI analyzes which resolution paths work best and recommends the fastest path to first-call resolution.
Using historical interactions, your AI agent predicts inquiry spikes and churn risks.
Compare your performance with top support teams or industry averages.
Uses NLP to analyze voice tone, emotion trends, and frustration triggers.
Generate professional, audio or visual reports on weekly, monthly, or custom intervals.
Customers can ask directly: “Can you track my order?” or “Speak to a manager.”
Seamlessly connects with Delivery, Returns, Billing, and Knowledge Base AI Agents.
Our Voice AI Agent solution offers unique advantages that transform your customer support into strategic, voice-first intelligence.
Handle customer calls instantly with natural, empathetic responses.
Identify problems before they escalate with AI forecasting.
Get actionable suggestions for improving scripts, credits, and escalations.
Save hours with automated professional reports and call summaries.
Understand customer emotions and empathy drivers in real-time.
All data is encrypted with enterprise-grade security and full compliance.
See how our AI agent transforms your customer care support workflow
| Feature | Manual Support | RhinoAgents AI Agent |
|---|---|---|
| Data Collection | Manual & Time-Consuming | ✓ Automated via API |
| Resolution | Scripted & Slow | ✓ Real-Time, AI-Powered |
| Reporting | Requires Supervisor | ✓ Auto-Generated Reports |
| Forecasting | None | ✓ Predictive AI |
| Insights | Raw Tickets | ✓ Actionable Recommendations |
| Alerts | Manual Checks | ✓ Smart AI Notifications |
| Integration | Separate Tools | ✓ Unified Platform |
Your Voice AI Agent for Customer Care Support connects instantly with the tools you already use — no custom code, no disruptions, just unified, intelligent support.
Zendesk, Freshdesk, Gorgias, HubSpot, Intercom, Salesforce Service Cloud
Twilio, RingCentral, Vonage, Aircall, 8x8, Telnyx
Shopify, Stripe, Chargebee, Recurly, WooCommerce, BigCommerce
Delivery Updates AI, Returns & Refund AI, Billing AI, Knowledge Base AI
Slack, Microsoft Teams, Notion, ClickUp, Asana
SOC 2, GDPR, HIPAA-Ready, SSO, Data Encryption
Connect any system via REST API or Webhooks
See how organizations are transforming their customer support with our AI-powered voice agent.
AI handled tracking via voice, escalated only exceptions.
60% of calls were “Where is my order?” AI handled tracking via voice, escalated only exceptions.
AI provided 24/7 voice walkthroughs and troubleshooting.
High churn from onboarding confusion. AI provided 24/7 voice walkthroughs and troubleshooting.
AI delivered status updates and ETA calls proactively.
Long hold times during outages. AI delivered status updates and ETA calls proactively.
Deployed AI for appointment and symptom triage.
No after-hours patient support. Deployed RhinoAgents’ AI for appointment and symptom triage.
AI explained charges and processed credits via voice.
High refund requests due to billing confusion. AI explained charges and processed credits via voice.
Measurable improvements across key support metrics with AI-powered voice care
| Metric | Before AI | After AI Agent |
|---|---|---|
| Average Handle Time | 8 min | 3.2 min |
| First-Call Resolution | 52% | 89% |
| CSAT Score | 3.9 | 4.8 |
| Support Cost per Ticket | $12 | $4.20 |
| Accessibility | Business Hours | 24/7 Voice |
| Support Actions | Reactive | Predictive |
Our Voice AI Agent for Customer Care Support serves diverse industries with customized voice support and resolution solutions.
Order tracking & returns
Onboarding & troubleshooting
Outage & billing support
Appointment & triage
Billing & retention
Account & fraud support
Booking & concierge
Student support & queries
Find answers to common questions about our Voice AI Agent for Customer Care Support.
Don't just answer calls — resolve issues, predict problems, and delight customers with AI that listens and acts like your best agent.