The Voice AI Agent for E-commerce & Retail integrates directly with your CRM, order management system, inventory tools, shipping carriers, and warehouse APIs — pulling real-time order and delivery information to provide instant updates.
Instantly answer questions about delivery ETA, shipment location, delay reasons, courier details, and return status.
Fetch real-time shipment info, check courier scans, verify addresses, and update customers instantly.
Schedule callbacks for delayed orders, return pickups, or exchange assistance.
Transfer lost packages, damaged orders, or escalated cases to human support agents with full conversation history.
AI converts all interactions into clean, CRM-ready order tracking notes.
Send delivery reminders, out-for-delivery alerts, delay notifications, and delivery confirmations.
Advanced AI-powered features that transform your order tracking support into strategic, voice-first intelligence and actionable insights.
See all active tracking requests, call logs, order statuses, courier updates, and customer sentiment.
AI converts conversations into clean summaries with shipment details, delivery history, and next steps.
Identify which tracking questions delay resolution — improve order communication instantly.
Forecast delivery delays, peak shipping hours, fulfillment slowdowns, and courier performance.
Compare AI performance with human support agents or across campaigns.
Understand customer concern, frustration, urgency, or satisfaction.
Generate daily, weekly, or monthly reports — tracking performance, delivery outcomes, and call insights.
Customers can ask: “Where is my order?” “When will it be delivered?” “Is my package delayed?”
Connects with CRM AI Agent, Billing Agent, Return Processing Agent, Appointment Booking Agent.
Our AI agent delivers premium order tracking performance that transforms your customer support into strategic, voice-first intelligence.
Instant order status communication with natural, empathetic conversations.
Notify customers before delays happen and optimize fulfillment proactively.
Optimize customer communication flows, scripts & notifications based on real performance.
Save hours and reduce tracking errors with automated CRM-ready notes.
Detect customer frustration or satisfaction in real-time.
Fully secure & compliant with enterprise-grade encryption.
See how our AI agent transforms your order tracking workflow
| Feature | Manual Support | RhinoAgents AI Agent |
|---|---|---|
| Data Collection | Manual & Prone to Errors | ✓ Automated via API |
| Resolution | Slow & Staff-Dependent | ✓ Real-Time, AI-Powered |
| Reporting | Requires Manager | ✓ Auto-Generated Reports |
| Forecasting | None | ✓ Predictive AI |
| Insights | Raw Data | ✓ Actionable Recommendations |
| Alerts | Manual Checks | ✓ Smart AI Notifications |
| Integration | Multiple Tools | ✓ Unified Platform |
Your Voice AI Agent connects instantly with the tools you already use — no custom code, no disruptions, just unified, intelligent order tracking support.
Shopify, WooCommerce, Magento, Salesforce Commerce, Zoho Commerce
Twilio, RingCentral, Aircall, Vonage, 8x8, Telnyx
ElevenLabs, OpenAI Realtime API, Azure Voice, Google Speech, Deepgram
Google Calendar, Outlook, Calendly, Zoho Bookings
Zapier, Make, Intercom, Mailchimp, ActiveCampaign
Stripe, PayPal, Razorpay
CRM AI Agent, Billing AI Agent, Return Processing Agent, Appointment Booking AI Agent
SOC 2 • GDPR • SSO • Data Encryption
See how e-commerce businesses are transforming their order tracking support with our AI-powered voice agent.
AI handled initial tracking requests and provided real-time updates automatically.
AI handled initial tracking requests and provided real-time updates automatically.
AI verified order details and responded instantly.
AI verified order details and responded instantly.
AI pulled accurate info directly from courier systems.
AI pulled accurate info directly from courier systems.
AI delivered nighttime tracking status and updates.
AI delivered nighttime tracking status and updates.
AI executed tracking flows & delivery notifications automatically.
AI executed tracking flows & delivery notifications automatically.
Measurable improvements across key order tracking support metrics with AI-powered voice assistance
| Metric | Before AI | After AI Agent |
|---|---|---|
| Average Tracking Query Time | 8 min | 2.6 min |
| First-Call Resolution | 38% | 89% |
| Missed Tracking Requests | High | Near Zero |
| Cost per Tracking Interaction | $9.40 | $3.10 |
| Accessibility | Business Hours | 24/7 Voice |
| Tracking Actions | Reactive | Predictive |
Our Voice AI Agent for Order Tracking serves diverse retail and e-commerce industries with customized voice assistance and automated updates.
Find answers to common questions about our Voice AI Agent for Order Tracking.
Turn frustrated tracking calls into instant, accurate, and delightful voice updates — 24/7 — with an AI that knows every shipment inside out.