A voice AI agent for senior care facilities is a phone-based AI system that automatically handles the high volume of daily calls that senior living communities, nursing homes, and assisted living facilities receive — without requiring a human receptionist or pulling a caregiver off the floor. It answers family enquiries, confirms visiting hours, delivers medication and activity reminders, manages new resident placement enquiries, and routes genuinely urgent situations to the right member of your care team.
Unlike a voicemail system or basic phone tree, the AI holds a real two-way conversation, answers specific questions, and completes the task — so callers get the information they need the first time, and your staff stay focused on care. RhinoAgents is HIPAA compliant and SOC 2 Type II certified for use in healthcare environments.
Connect your facility number, load your care protocols and schedules, pick a warm voice. That's the entire setup.
Family enquiry handling, medication reminders, activity coordination, emergency triage, new placement enquiries — pick what your facility needs.
Link your existing reception line or get a dedicated number. Works with Twilio, RingCentral, Vonage, Aircall, and most VoIP providers.
Add resident wing information, visiting hours, meal times, activity schedules, medication protocols, and on-call staff roster in plain English.
Select a warm, calm, unhurried voice appropriate for a care environment. Preview it and go live — your agent is handling calls in under 10 minutes.
In senior care, every phone interruption is a moment your caregiver isn't with a resident. And every unanswered family call erodes the trust you've worked hard to build.
Every call type your front desk and caregivers handle today — managed automatically, with warmth and professionalism.
Visiting hours, meal schedules, activity programmes, general wellbeing updates, and policies — answered completely on the first call, 24/7. Families always know they can reach someone.
The AI identifies genuine urgent situations from family or resident calls and immediately escalates to your on-call nurse or care coordinator — with the caller's details and full context already captured.
Outbound reminder calls to residents or family members at scheduled medication times — confirms acknowledgement and logs response. Reduces missed doses and cuts the manual reminder burden on staff.
Answers questions about today's activities, special events, visiting entertainment, and therapy sessions. Sends reminders to residents and families for scheduled events — keeping engagement high without adding admin.
Families calling to enquire about placing a loved one are given a warm, detailed response — care levels, availability, pricing, tour scheduling — and booked in for a facility visit with the admissions team.
When a resident or their family calls with a non-urgent request — a room temperature concern, a dietary preference, a missing item — the AI logs it and routes it to the right department without interrupting a caregiver mid-shift.
Real-time call logs, family interaction history, reminder delivery, and escalation records — all in one view.
Every inbound call logged in real time — caller name, resident they're calling about, enquiry type, and resolution status. Staff see what families asked and how it was handled.
Every escalated call logged with full transcript, urgency reason, which staff member was notified, and time to response. Complete audit trail for incident reviews and family communications.
Every conversation transcribed, timestamped, and searchable by resident, family member, or date. Invaluable for resolving disputes, reviewing care queries, and staff training.
Track medication and activity reminders sent vs. acknowledged — by resident and by date. Unacknowledged reminders automatically flagged for staff follow-up.
Call volume by wing, most common family enquiry types, peak call hours, placement enquiry conversion rate, and caregiver interruptions prevented — weekly and monthly.
Calls handled, families assisted, reminders delivered, escalations raised, and placement tours booked — sent to your facility director every Monday morning, ready for team meetings.
Senior care facilities have strict data and privacy requirements. RhinoAgents is purpose-built to meet them — so your compliance team can say yes.
Real metrics from senior care facilities using RhinoAgents voice AI.
How senior care communities are freeing caregivers, improving family satisfaction, and filling beds faster.
Before RhinoAgents, staff were pulled from residents 8–12 times per shift to answer routine family calls. Within 30 days, over two-thirds of those calls were handled entirely by the AI — caregivers stayed on the floor.
Automated outbound reminder calls to residents and families brought medication acknowledgement rates from 71% to 94% — cutting missed-dose incidents by more than half and reducing the manual reminder burden on nurses.
Placement enquiry calls used to reach whoever answered — often a caregiver with no time to qualify properly. The AI now handles every enquiry, answers in detail, and books tours consistently. Monthly tours nearly tripled.
No switching platforms. Connect to your EHR, care management software, and scheduling tools and go live in minutes.
PointClickCare, MatrixCare, Netsmart, Eldermark, Yardi Senior Living, ECP, ALNote, Caremerge
Google Calendar, Outlook, Caremerge Activities, LifeLoop, K4Community, iN2L
Twilio, RingCentral, Vonage, Aircall, 8x8, Telnyx, Dialpad
Salesforce Health Cloud, HubSpot, Enquire CRM, WelcomeHome, Sherpa CRM, Enquire
Twilio SMS, LifeLoop, TouchTown, WellSky, Connect Family App, Carely
AI Chat Agent, AI Admissions Bot, AI Family Update Agent, AI Staff Scheduling
A single-site community or a 50-facility group — RhinoAgents scales with your organisation.
Straight answers — no jargon.
Your caregivers didn't train for years to answer phone queries about visiting hours. Give your team an AI agent that handles every routine call, so they can focus entirely on the residents who need them — while families always get a warm, informed answer the first time they call.