Resolve issues faster. Automatically create engineering tasks in ClickUp when support tickets require technical attention.
Automated Escalation
A ticket is tagged 'bug' or 'dev-help'.
A task is created in the engineering backlog with full ticket context.
Auth your Zendesk and ClickUp accounts.
Define ticket tag/status.
Map Subject and Description.
Escalation is live.
Automatically convert technical support tickets into actionable ClickUp tasks.
When a numeric tag "bug" is added to a ticket in Zendesk, create a Task in List "Software Bugs" in ClickUp. Set the Task Name to the Ticket Subject, and the Description to the Ticket Body + Ticket URL. Assign to the "QA Team".
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Eliminate the "black hole" between support and engineering.
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