Streamline your support sales loop. When a new lead is submitted in Instagram Ads, our AI Agent automatically creates a user and ticket in Zendesk Support instantly.
AI Powered Ticketing
Capture inquiries directly from social media. No CSV downloads needed. RhinoAgents monitors new lead submissions from your Instagram forms 24/7.
Create clarity. Convert each lead into a Ticket, allowing your support or sales team to track progress, assign ownership, and respond efficiently using macros.
Connecting your ads and helpdesk shouldn't be hard. Follow these 4 simple steps to automate your workflow.
Log in to your Facebook (Instagram) and Zendesk account. We support standard Zendesk Support subdomains.
Select the specific Instagram Lead Form to monitor. You can route different forms to different Groups or Brands in Zendesk.
Map user info to Requester fields. Map form questions to Ticket comments or Custom Fields. Set default Priority and Type.
Enable the sync. New leads will appear as "New" tickets immediately. Your team can now reply via email or Zendesk interface.
Automatically detect new Instagram leads and create a Zendesk ticket.
When a new lead arrives from Instagram Lead Ads, search for an existing Zendesk user by email. If found, use that user ID; if not, create a new end-user. Then, create a new Ticket with the subject "Instagram Lead: [Full Name]". Set the ticket description to contain the phone number and other form answers. Assign the ticket to the "Sales" group and set Priority to "Normal".
Prompt copied to clipboard! You can now paste it into your AI workflow.
Automatically bridge your lead generation and customer support. Eliminate manual ticket creation, speed up response times, and delight customers with RhinoAgents.
RhinoAgents.com – Automate Your Lead Data Flow.
Everything you need to know about connecting Instagram Ads to Zendesk Support using RhinoAgents.
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