Automate Intercom to Slack with AI

Yes. You can route notifications to different public or private channels based on the type of query or user segment.

Basic replies can be sent back to Intercom via Slack threads, or you can use deep links to open the chat in Intercom quickly.

You can configure filters so you only get alerted for high-priority conversations, specific tags, or new leads.

Yes. You can map Intercom assignees to Slack usernames to mention them directly when a conversation is assigned to them.

Alerts typically show the User Name, Company, Email, Conversation Subject, and a snippet of the message.

Yes, as long as the RhinoAgents app is added to the shared channel, it can post notifications there.

Yes. You can use standard Slack markdown formatting to make your alerts easy to read and action.

You can choose to trigger on initial message only, or on every subsequent user reply if needed.

Yes, you just need to invite the RhinoAgents bot user to the private channel first.

Yes. Notifications are sent instantly as the events occur in Intercom.

We can include buttons like "View in Intercom" or "Close Conversation" (if configured) directly in the Slack message.

Images sent by the user in Intercom can be unfurled or linked in the Slack notification.

Yes. If Intercom detects the language, you can route messages to language-specific Slack channels (e.g., #support-spanish).

No. This integration works with most RhinoAgents plans and standard Slack/Intercom accounts.

Yes. You can exclude notifications from specific email domains or user IDs to prevent noise.