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Automate Intercom to Zendesk with AI

Unify your support channels. Automatically creating Zendesk tickets from Intercom conversations and keeping customer data consistent.

Start Syncing to Zendesk How it Works

One Source. One Destination. Complete Automation.

Source: Intercom

Capture complex support queries and conversations that require escalation.

Destination: Zendesk

Automatically create tickets, assign agents, and maintain a unified support history.

Setup Process

Set up in less than 2 minutes

Connecting your tools shouldn't be hard. Follow these 4 simple steps to automate your workflow.

1. Connect Your Accounts

Link Intercom and Zendesk to RhinoAgents. Select the Workspace you want to manage.

2. Choose Your Trigger

Define what triggers the ticket creation. Trigger on specific tags (e.g., "escalate") or conversation closure.

3. Map Data with AI

Our AI preserves the conversation context and maps user details to the correct requester in Zendesk.

4. Launch & Monitor

Start syncing. Your escalated issues now seamlessly become tracked Zendesk tickets.

Try Our Intercom to Zendesk AI Agent

Automatically convert Intercom conversations into Zendesk tickets for advanced tracking and reporting.

Intercom → Zendesk AI Agent Prompt
When a conversation in Intercom is tagged with 'Escalate to Support', retrieve the transcript. Identify the user's email and find the corresponding End User in Zendesk. Create a new Ticket in Zendesk with the subject line as the conversation summary. Set the ticket description to include the full conversation history from Intercom. Set the ticket priority based on keywords (e.g., 'urgent', 'error') found in the chat. Assign the ticket to the appropriate group (e.g., 'Level 2 Support') based on the issue type.
Intercom

Support Without Silos.

Sync Intercom chats to Zendesk tickets. Ensure no customer issue falls through the cracks.

Without Automation

  • Lost conversation history
  • Manual ticket creation
  • Slow escalation process
  • Frustrated customers
  • Duplicate data entry

With RhinoAgents

  • Instant ticket generation
  • Full context transfer
  • Automated routing
  • Happy support team
  • Seamless escalation
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2-Way Sync
Zendesk Verified
Instant Escalation

RhinoAgents.com – Automate Your Intercom to Zendesk Flow.

FAQ

Frequently Asked Questions

Everything you need to know about connecting Intercom to Zendesk using RhinoAgents.

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