Respond to customers faster. When high-priority tickets are created in Zendesk, our AI Agent automatically alerts your support team in Microsoft Teams instantly.
AI Powered Support Alerts
Monitor customer support tickets in real-time. No manual checking needed. RhinoAgents watches for urgent tickets and priority changes 24/7.
Keep your support team in the loop. Critical tickets are instantly posted to your Teams support channel, ensuring rapid response times.
Connecting your CRM and communication tools shouldn't be hard. Follow these 4 simple steps to automate your workflow.
Log in to your Zendesk and Microsoft Teams accounts securely via RhinoAgents. We use industry-standard OAuth authentication.
Select the specific Zendesk ticket events and priorities (High Priority, Urgent, Status Changed) you want to monitor. Our AI will detect new tickets instantly.
Let our AI Agent automatically match your Zendesk ticket fields (Subject, Priority, Requester) to your Microsoft Teams alert format.
Enable the sync. Your support alerts will now flow from Zendesk to Teams automatically. Track everything from your dashboard.
Automatically detect urgent Zendesk tickets and send support alerts to Microsoft Teams channels in real time with priority, requester, and subject details.
When a High Priority Ticket is created or updated in Zendesk, automatically send an urgent notification to the Support channel in Microsoft Teams. Include Ticket ID, Subject, Requester Name, and Priority. Ensure the support team responds immediately to critical issues. Also, alert the manager if a ticket remains unassigned for more than 1 hour.
Prompt copied to clipboard! You can now paste it into your AI workflow.
Automatically bridge your support desk and team communication. Improve response times, keep your team agile, and delight customers with RhinoAgents.
RhinoAgents.com – Automate Your Helpdesk.
Everything you need to know about connecting Zendesk to Microsoft Teams using RhinoAgents.
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