Bridge the gap between sales and dev. When a Case is escalated or a Feature requested in Salesforce, our AI Agent automatically creates a Jira issue for your engineering team.
AI Powered Issue Tracking
Capture customer feedback. RhinoAgents monitors your Cases, Opportunities, and Custom Objects for items that require development or technical attention.
Execute faster. Issues are created in the right Jira Project with full context, enabling developers to start work without chasing down details from sales reps.
Connecting your support and dev teams shouldn't be hard. Follow these 4 simple steps to automate your workflow.
Log in to your Salesforce and Jira accounts securely via RhinoAgents. We use industry-standard OAuth authentication.
Select the specific Salesforce events (Case Escalated, Feature Request Approved). Our AI acts as the intelligent router.
Let our AI Agent automatically map Salesforce fields (Description, Priority, Account) to Jira issue fields (Summary, Priority, Component).
Enable the sync. Your Salesforce cases will now become Jira issues automatically. Track resolution status from your dashboard.
Automatically create a 'Bug' issue in Jira when a Case with Type 'Defect' is created in Salesforce, assigning it to the 'Triage' project.
When a Case status updates to 'Escalated' in Salesforce, create a new Issue in Jira project 'ENG'. Set the Issue Summary to the Case Subject, and copy the Case Description to the Issue Description. Link the Jira Issue back to the Salesforce Case ID in a custom field.
Prompt copied to clipboard! You can now paste it into your AI workflow.
Stop manual ticket creation. Ensure every customer issue is tracked and resolved efficiently with RhinoAgents connecting Salesforce to Jira.
RhinoAgents.com – Automate Your Issues.
Everything you need to know about connecting Salesforce to Jira using RhinoAgents.
Join forward-thinking companies using RhinoAgents to align their sales and engineering teams.