Create Jira Issues from Slack

Yes, you can default these fields or use an interactive form in Slack to select them when creating the ticket.

Yes, we match Slack users to Jira users by email to set the Assignee or Reporter fields automatically.

Yes, Slack thread replies can be added as comments to the existing Jira issue.

Slack screenshots and files are automatically uploaded to the Jira issue as attachments.

Yes, our agent supports mapping to any text, number, date, or select custom field configured in your Jira project.

Yes, you can connect multiple Jira Cloud or Data Center instances to the same Slack workspace.

Yes, you can create Service Desk requests from Slack, just like regular Jira Software issues.

Yes, you can specify the Epic Link or assign the issue to an active Sprint upon creation.

Yes, the Jira issue description will automatically contain a permalink back to the source Slack message.

Yes, invite the RhinoAgents bot to any private channel or DM to enable ticket creation from there.

Yes, mentioning a Jira Ticket ID (e.g., PROJ-123) allows our agent to update that issue instead of creating a new one.

Yes, you can trigger workflow transitions (e.g., "To Do" -> "In Progress") directly via Slack commands.

We primarily match by email address, but you can also manually map specific Slack IDs to Jira Account IDs.

Yes, Slack Markdown is converted to Jira Wiki Markup so your lists, code blocks, and bold text look correct.

Yes, updates in Jira (like status changes or comments) can be posted back to the original Slack thread.