Automate Zendesk to Asana with AI

Yes. You can create a new task in Asana directly from a Zendesk ticket, pre-filled with ticket information.

Yes. Comments added to the ticket can be synced to the task, and comments on the task can be synced back as internal notes.

Yes. You can search for existing Asana tasks and link the Zendesk ticket to them to avoid duplicates.

Yes. Custom fields in Zendesk can be mapped to custom fields in Asana tasks for structured data.

You can configure the integration to automatically reopen the ticket or add an internal note when the Asana task is marked complete.

Yes. You can route tasks to different projects and sections based on ticket properties like tags or forms.

Yes. You can create a subtask under a parent task if the ticket is related to a larger epic.

Yes. The integration widget displays the linked task's status, assignee, and due date right in the ticket sidebar.

Yes. Attachments from the ticket (screenshots, logs) are uploaded to the creating Asana task.

Yes. Updates are synced instantly between the two platforms.

Yes. A common workflow is to create an Asana task only when a specific tag (e.g., "dev_escalation") is added to a ticket.

Yes. You can connect multiple Asana workspaces and choose which one to sync to based on ticket criteria.

Yes. The assignee name and profile picture are visible in the Zendesk app so agents know who to follow up with.

Yes, if your plan supports side conversations, you can forward ticket details to an Asana email address to create a task.

Yes. We use OAuth 2.0 and follow strict security protocols to keep your data safe in transit.