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Automate Zendesk to Jira with AI

Turn support tickets into engineering tasks. Automatically sync Zendesk tickets to Jira, creating issues, bugs, or stories.

Start Syncing to Jira How it Works

One Source. One Destination. Complete Automation.

Source: Zendesk

Capture bug reports and feature requests directly from customer tickets.

Destination: Jira

Create issues in Jira for your engineering team to track and resolve.

Setup Process

Set up in less than 2 minutes

Connecting your tools shouldn't be hard. Follow these 4 simple steps to automate your workflow.

1. Connect Your Accounts

Link Zendesk and Jira to RhinoAgents. Select the Workspace you want to manage.

2. Choose Your Trigger

Define what creates an issue. Trigger on all tickets, or filter by tags like "bug" or "feature_request".

3. Map Data with AI

Our AI extracts the problem description, assigns the correct project and priority, and sets the issue type.

4. Launch & Monitor

Start syncing. Your customer issues now instantly become trackable Jira issues for your dev team.

Try Our Zendesk to Jira AI Agent

Automatically create Jira issues from Zendesk tickets, including all necessary context for engineering to reproduce and fix bugs.

Zendesk → Jira AI Agent Prompt
When a new Zendesk ticket is created with the tag 'bug' or 'dev_help', trigger this workflow. Analyze the ticket content to determine the appropriate Jira Project (e.g., 'Core Platform' vs 'Mobile App'). Create a new Issue in Jira. Set the Summary to the ticket subject prefixed with '[Zendesk]'. Set the Description to the ticket body, preserving formatting. Map the ticket priority (Urgent, High, Normal) to the corresponding Jira Priority. Add a comment to the Jira issue containing the URL of the Zendesk ticket for cross-referencing.
Zendesk

From Ticket to Resolution.

Sync Zendesk tickets to Jira. Bridge the gap between support and engineering with RhinoAgents.

Without Automation

  • Manual copy-pasting of bugs
  • Lost details and context
  • Slow feedback loops
  • Engineers chasing support for info
  • Disjointed customer experience

With RhinoAgents

  • Instant bug filing
  • Full context preserved
  • Faster resolution times
  • Seamless team collaboration
  • Happier customers
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Two-Way Sync Options
Jira Software & Service Desk
Setup in Minutes

RhinoAgents.com – Automate Your Zendesk to Jira Flow.

FAQ

Frequently Asked Questions

Everything you need to know about connecting Zendesk to Jira using RhinoAgents.

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