Automate Zendesk to Microsoft Teams with AI

Yes. You can configure the integration to post a message to any Teams channel whenever a ticket is created or updated.

Yes. With the RhinoAgents bot, you can add an internal note or public reply to a ticket directly from the conversation thread in Teams.

Yes. You can add the RhinoAgents connector to private channels to keep sensitive ticket data secure.

Yes. You can use the "More actions" menu on any Teams message to turn it into a new Zendesk ticket.

Yes. You can set granular rules (e.g., only tickets with tag "security_alert") to prevent channel noise.

Yes. You can @mention specific users or the channel in the notification message to ensure it grabs attention.

Yes. If a ticket is solved in Zendesk, the Teams card can be automatically updated to reflect the new status.

Yes. The adaptive card displays key fields like Subject, Description, Requester, and Priority directly in the chat.

Yes. Our bot facilitates the two-way interaction, allowing you to run commands like "check ticket #123".

Yes. This is great for engineering teams discussing a bug fix to easily log their investigation back to the ticket.

Yes. The integration is fully compatible with Microsoft Teams on iOS and Android.

Yes. We use standard adaptive cards which render beautifully and provide button inputs.

Yes. Actions taken in Teams reflect in Zendesk, and vice-versa.

Yes. You can build approval workflows where a manager approves a refund in Teams, which updates the Zendesk ticket.

Yes. The integration is enterprise-grade secure and complies with Microsoft's app security standards.