Automate Zendesk to Shopify with AI

Yes. The integration displays order history, order status, tracking numbers, and line items directly in the Zendesk ticket sidebar.

Yes. Authorized agents can initiate partial or full refunds directly from the Zendesk interface without logging into Shopify.

Yes. Customer details like shipping address, total spend, and tags are synced from Shopify to Zendesk user profiles.

Yes. You can cancel pending orders and restock items if necessary, all from within the support ticket.

You will see a list of recent orders. You can click on any order to view its specific details or perform actions.

Yes. If the ticket requester doesn't exist in Shopify, you can create a new customer record with one click.

Yes. RhinoAgents fully supports Shopify Plus, including B2B features and multiple store setups.

Yes. We pull real-time tracking updates so you can tell the customer exactly where their package is.

If you have multiple Shopify stores connected, you can toggle between them to find the correct order.

Yes. When you open a ticket, we fetch the latest data from Shopify API to ensure accuracy.

Yes. You can use Shopify data (like "LTV > $500") as conditions for Zendesk triggers and macros.

Yes. Order values are displayed in the currency used for the transaction.

Yes. Total spend and order count are prominently displayed to help agents prioritize VIP customers.

You can generate return labels and manage the return process directly from the side panel app.

Yes. We use industry-standard encryption and only access the data required to display order info.