Automate Zendesk to Slack with AI

Yes. You can receive real-time notifications for new tickets, updates, or comments in any public or private Slack channel.

Yes. You can use a message shortcut or an emoji reaction to instantly turn any Slack message into a Zendesk ticket.

Yes. As long as you invite the RhinoAgents bot to the private channel, it can post updates there.

Yes. You can add internal notes or public replies to the ticket directly from the Slack thread of the notification.

Yes. You can send Direct Messages (DMs) to specific agents based on ticket assignment or other rules.

Yes. Ticket updates can be posted as threaded replies to the original notification message to keep channels clean.

Yes. You can use slash commands like /zendesk create to bring up a form for creating a new ticket.

You can customize the notification to show fields like Subject, Description, Requester, Priority, Status, and Custom Fields.

Yes. Interactive buttons allow you to Close, Solved, or change priority of a ticket directly from the Slack message.

Internal notes added in Zendesk can be synced to a private internal Slack channel for team discussion.

Absolutely. You can route tickets with tag "billing" to #billing-support and "technical" to #dev-support.

Yes. We support all Slack plans, including Enterprise Grid and Connect channels.

Yes. A link in the Zendesk sidebar allows agents to create a dedicated Slack thread for complex issues.

Images and files attached to the ticket can be previewed or linked directly within the Slack notification.

No hard limit, but we recommend filtering for actionable events to avoid notification fatigue.