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Automate Zendesk to Twilio with AI

Engage customers where they are. Automatically send SMS updates, log voice calls, and sync contacts seamlessly.

Start Syncing to Twilio How it Works

One Source. One Destination. Complete Automation.

Source: Zendesk

Trigger updates based on ticket status changes or comments.

Destination: Twilio

Send SMS, WhatsApp messages, or initiate voice calls to customers.

Setup Process

Set up in less than 2 minutes

Connecting your tools shouldn't be hard. Follow these 4 simple steps to automate your workflow.

1. Connect Your Accounts

Link Zendesk and Twilio to RhinoAgents. Select the Phone Number you want to use.

2. Choose Your Trigger

Define when to message. Trigger on "Ticket Solved" to send a survey or "Urgent" to alert an on-call tech.

3. Map Data with AI

Our AI personalizes the message content using ticket details like Requester Name and Ticket ID.

4. Launch & Monitor

Start syncing. Notifications go out instantly, keeping customers informed without manual effort.

Try Our Zendesk to Twilio AI Agent

Automatically send personalized SMS updates to customers when their ticket status changes, keeping them in the loop without agent intervention.

Zendesk → Twilio AI Agent Prompt
When a Zendesk ticket status changes to 'Solved', get the requester's phone number. Check if the number is mobile capable using Twilio Lookup. If yes, send an SMS: "Hi [First Name], your ticket #[Ticket ID] has been resolved. Reply 'No' if you still need help." If the customer replies, reopen the ticket and add their SMS as a comment. If the ticket priority is 'Urgent' and unassigned for 1 hour, trigger a voice call to the support manager.
Zendesk

From Ticket to Text.

Sync Zendesk with Twilio. Deliver proactive support on the channels your customers prefer with RhinoAgents.

Without Automation

  • Email-only updates
  • Customers miss notifications
  • Manual phone dialing
  • Disjointed communication history
  • Low engagement rates

With RhinoAgents

  • Instant SMS alerts
  • Higher open rates
  • Automated voice alerts
  • Centralized logs
  • Happier customers
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SMS & Voice
Global Reach
Setup in Minutes

RhinoAgents.com – Automate Your Zendesk to Twilio Flow.

FAQ

Frequently Asked Questions

Everything you need to know about connecting Zendesk to Twilio using RhinoAgents.

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