AI Agents for Retail

Automate Every Customer Shopping Journey.
From Browse to Return — Seamlessly.

Deploy purpose-built AI agents across your retail operation — automate order tracking, returns, product recommendations, loyalty queries, and cart recovery 24/7. No code, no OMS overhaul.

Describe your agent — we build it
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No Code Required Enterprise System Sync 24/7 Autonomous Ops Live in Under 1 Hour
75%
of WISMO queries
resolved without a
human agent
8x
faster returns
processing vs.
manual operations
28%
increase in AOV
from AI product
recommendations
24/7
customer support
during peak season
with zero extra cost
Agent Library

8 AI Agents Built for Retail

Each agent handles a specific retail customer journey. Connect your OMS, WMS, loyalty platform, and carrier APIs — live in minutes.

Order Tracking Agent
Pulls real-time shipment data from your OMS and carrier APIs to answer 'Where is my order?' queries on WhatsApp, web, and SMS instantly.
OMS SyncMulti-carrierWISMO Resolution
Returns & Refund Agent
Validates return eligibility against your policy, generates prepaid labels, books collection slots, and processes refunds automatically.
Policy CheckLabel GenAuto Refund
Product Recommendation Agent
Analyses purchase history, browsing behaviour, and trending data to serve personalised recommendations — increasing AOV and repeat purchase rate.
Personalised RecsAOV UpliftTrending Products
Cart Recovery Agent
Identifies abandoned carts, sends personalised recovery messages via WhatsApp or email, and offers time-limited incentives — converting 25–35% of lost carts.
Abandoned CartPersonalised OfferConversion Rate
Loyalty & Rewards Agent
Answers points balance queries, processes reward redemptions, handles tier benefit questions, and manages gift card balances 24/7.
Points BalanceRedemptionsTier Benefits
Stock & Availability Agent
Checks real-time stock levels across stores and fulfilment centres, suggests alternatives, and notifies customers when items are back in stock.
Real-time StockAlternativesBack-in-Stock
Promotions & Discount Agent
Validates promo codes, applies eligible discounts, explains offer conditions, and handles checkout payment query resolution.
Promo ValidationDiscount ApplyCheckout Support
Post-Purchase Support Agent
Handles delivery complaints, damaged goods reports, and product help queries — escalating to humans with full purchase context only when needed.
Complaint HandlingDamage ReportsPost-Purchase
Problems & Solutions

Real Pain Points.
AI-Powered Fixes.

Organisations lose time and money daily to manual, reactive operations — every one of these is solvable with an AI agent today.

Common Challenges
WISMO queries overwhelm customer service during peak
'Where is my order?' represents 60–70% of retail customer service volume during peak season — each call or email costing £4–£7.
Returns take 7–14 days and drive repeat contact
Manual label generation, collection booking, and refund processing create multi-touchpoint journeys that frustrate customers and delay repurchase.
Cart abandonment rate averages 70–75%
Customers abandon at checkout with no proactive recovery. Standard email recovery converts only 3–5% of abandoned carts.
Loyalty queries clog service teams
Points balance, expiry, and redemption questions are simple but high-volume — consuming 25–30% of service capacity.
Peak season service degrades without extra headcount
Christmas, Black Friday, and sale events require 3–4x headcount. Hiring, training, and managing seasonal staff costs are unsustainable.
What Your AI Agent Does
Resolves 75%+ of WISMO queries in <3 seconds
AI pulls carrier API data and responds on WhatsApp, web, or SMS instantly — eliminating WISMO call volume without adding headcount.
Processes returns in under 5 minutes, fully automated
AI validates eligibility, generates label, books collection, and triggers refund — all in one conversation, no agent required.
Recovers 25–35% of abandoned carts with AI
AI detects abandonment, sends personalised WhatsApp message with product context and limited offer — converting at 6–10x email rate.
Resolves loyalty queries in <45 seconds
AI connects to loyalty platform and answers points, expiry, and redemption questions instantly across WhatsApp, app, and web.
Handles peak season volume with zero extra hire
AI scales to unlimited concurrent sessions — handling Black Friday or Christmas volume without seasonal recruitment.
How It Works

Build Your AI Agent
in 4 Simple Steps

No system overhaul, no dev team, no months of integration. Go from description to live agent in under an hour.

1
Connect Your Retail Stack
Link your OMS (Salesforce Commerce, Shopify, SAP), WMS, loyalty platform, and carrier APIs via secure webhooks.
2
Configure Customer Journey Rules
Set return eligibility windows, refund thresholds, cart recovery timing, loyalty redemption rules, and escalation triggers.
3
Deploy on Customer Channels
Go live on your website chat, mobile app, WhatsApp Business, SMS, and email — across all geographies simultaneously.
4
Monitor, Convert & Optimise
Real-time WISMO dashboards, return rate tracking, cart recovery conversion, and loyalty engagement metrics all built in.
// Agent Execution Flow
Customer Contact
Web chat · WhatsApp · App · SMS · Email
↓
Intent Classification
WISMO · Return · Recommendation · Cart · Loyalty · Stock · Promo
↓
OMS / Carrier / Loyalty Data Fetch
Order status · Return eligibility · Points · Stock · Promo validity
↓
Autonomous Action
Track · Refund · Recommend · Recover cart · Redeem · Check stock
↓
Log & Optimise
Conversion analytics · CSAT · AOV impact · Return rate trends
Operational Gaps

6 Revenue Leaks in Your
Operation — Fixed by AI

Every one of these costs you time, money, and customer trust every day — and every one can be fixed with an AI agent.

Leak 1
WISMO Calls Cost £4–£7 Each at Peak Volume
'Where is my order?' is 65% of retail service volume. During Black Friday or Christmas, call queues hit 2+ hours.
AI Fixes This
AI pulls carrier API and responds in under 3 seconds
Available 24/7 — no peak season queue, no seasonal hire
Reduces WISMO contact rate by 75% from day one
Leak 2
14-Day Returns Process Delays Repurchase
Customers who return products are your most likely repeat buyers — but a slow, frustrating returns experience kills that intent.
AI Fixes This
AI validates return eligibility, generates label, books collection
Processes refund eligibility and triggers payment in one flow
Returns completed in under 5 minutes — repurchase intent preserved
Leak 3
70–75% Cart Abandonment Rate
Customers abandon with high purchase intent. Standard email recovery converts 3–5%. No personalised outreach = lost revenue.
AI Fixes This
AI detects abandonment and sends personalised WhatsApp message
Product context, customer history, and time-limited offer included
Converts 25–35% of recovered carts — 6–10x email rate
Leak 4
Loyalty Queries Consume 25% of Service Capacity
Points balance, expiry, and redemption questions are low-value for agents but high-volume at scale.
AI Fixes This
AI connects to loyalty platform and resolves in under 45 seconds
Handles tier challenges, expiry extensions, and gift card queries
Frees agents for product expertise and complaint resolution
Leak 5
No Personalised Product Discovery at Scale
Email campaigns send the same product to everyone. Customers who browse without buying receive zero personalised follow-up.
AI Fixes This
AI analyses purchase history and browsing data
Sends personalised product suggestions at the right moment
Increases AOV by 28% on average for AI-guided sessions
Leak 6
Peak Season Requires 3–4x Headcount
Christmas and Black Friday volume requires expensive seasonal hiring, training, and management — then it all goes in January.
AI Fixes This
AI handles unlimited concurrent sessions at flat cost
No seasonal hiring, onboarding, or management overhead
Service quality constant — peak or off-peak
Multi-Modal AI Platform

Not Just Workflows — Build Voice AI Agents
& Conversational AI Chatbots

Deploy AI agents across every channel. Whether your users prefer natural phone calls, live web chat, WhatsApp Business, or automated backend workflows.

Autonomous Workflow Agents

Execute complex multi-step backend actions, ERP/BSS data syncs, scheduled cron jobs, and auto-credit/refund workflows with human-in-the-loop approvals.

Backend AutomationAPI Actions
Explore Workflow Agents

Voice AI Agents

Human-like inbound and outbound phone calls with ultra-low latency (<300ms). Handles IVR replacement, call triage, appointment booking, and phone support 24/7.

Sub-300ms LatencyIVR & Phone Calls
Explore Voice AI Agents

Conversational AI Chatbots

Interactive multi-channel chatbots for Web, WhatsApp Business, SMS, and Mobile Apps. Delivers instant answers, product recommendations, and guided self-service.

WhatsApp & WebSelf-Service
Explore Conversational Chatbots
Designed for Enterprise

Enterprise Architecture, Security
& Operational Control

RhinoAgents is built for enterprise scale — delivering full observability, explainability, bank-grade security, and 99.9% uptime.

Observable
Define and measure success with enterprise-grade observability, real-time telemetry, and version control.
TelemetryVersion Control
Explainable
Not a black box — built-in AI auditor ensures tasks are completed as intended & proposes continuous improvements.
AI AuditorFull Context
Secure
No data sharing. SOC 2 Type II and GDPR compliant with safe staging environments and robust guardrails.
SOC 2 & GDPRNo Data Sharing
Scalable
Guaranteed 99.9% uptime with smart fallbacks, seamless auto-scaling, and model-agnostic LLM technology.
Model AgnosticSmart Fallbacks
Reusable .md Skills Engine
Standardized Markdown format dynamically loads only required instructions — saving 80% tokens with sub-180ms execution.
Multi-Layer Agent Memory
Session, long-term, and organizational memory with 30d/90d retention controls & full admin purge capabilities.
RBAC & Enterprise SSO
SAML 2.0 / Okta / Azure AD authentication paired with granular role permissions and cryptographic audit logs.
Explore Full Platform Feature Suite →
ROI Estimator

What Could AI Agents Save
Your Organisation This Year?

Adjust the sliders to your operation size and see your potential annual savings from deploying RhinoAgents.

Monthly Customer Service Queries50000
Avg. Agent Cost Per Query (£)£5
AI Deflection Rate (%)75%
Monthly Cart Abandonment Events15000
Avg. Order Value (£)£65

* Based on industry benchmarks from RhinoAgents customer deployments.

£0
Annual Service Query Cost Saved
£0
Annual Cart Recovery Revenue
£0
Total Estimated Annual Value
Book a Demo
Every day without AI agents costs you avoidable operational spend and preventable customer loss.500+ teams deployed their first RhinoAgent in under 60 minutes. Yours can too.
Book a Demo
Integrations

Connects to Your Entire Tech Stack

RhinoAgents plugs into your existing systems with zero legacy disruption.

Salesforce Commerce
OMS & customer data
Shopify / Magento
E-commerce platform
Carrier APIs (DPD, etc.)
Shipment tracking
Loyalty Platform
Points & rewards
WMS / Fulfilment
Stock & inventory
WhatsApp Business
Customer messaging
Email / SMS
Cart recovery & alerts
Custom REST APIs
Any retail platform
Why Switch

RhinoAgents AI vs.
Your Legacy Manual Process

The numbers don't lie. Manual, reactive operations are expensive, slow, and unscalable — especially during peak events.

MetricTraditional / ManualRhinoAgents AI
WISMO query resolution4–7 min hold + agent lookup✓ Under 3 seconds via WhatsApp/web
Returns processing time7–14 days, multiple touchpoints✓ Under 5 minutes, fully automated
Cart recovery conversion3–5% email recovery✓ 25–35% WhatsApp AI recovery
Loyalty query resolutionHold queue, 10–15 min avg.✓ Under 45 seconds, 24/7
Peak season scalability3–4x headcount required✓ Unlimited concurrent sessions, flat cost
Product recommendationsBatch email, low personalisation✓ Real-time, individual purchase history AI
Stock availability checkWebsite only, no alternatives✓ AI suggests alternatives, back-in-stock alerts
Deployment timeline3–12 months platform project✓ Live in under 60 minutes

"We deployed three agents before Black Friday — tracking, returns, and cart recovery. WISMO call volume dropped 79% on the first day. Our cart recovery agent converted 31% of abandoned WhatsApp sessions. Returns that used to take 12 days were completed in 3 minutes. It was the first Black Friday we actually enjoyed."

Head of Customer Experience — UK Fashion Retailer, 2.4M Annual Orders

Case Studies

Real Results from Real
Organisations

Not pilot programs. Production AI deployments handling real workloads every day.

Fashion Retailer
UK Fashion Retailer — 2.4M Annual Orders
UK · Deployed: Order Tracking + Returns + Cart Recovery agents

The challenge: WISMO calls at 68% of service volume costing £5.80 each. Returns taking 12 days average. Cart abandonment at 74%.

79%
WISMO queries resolved without human agent
3 min
Returns processing time (was 12 days avg.)
£1.3M
Annual service + cart recovery revenue impact
D2C E-Commerce Brand
D2C Health & Beauty Brand — £42M Revenue
EU · Deployed: Product Recommendation + Loyalty + Stock agents

The challenge: No personalised product discovery. Loyalty query volume at 32% of service contacts. Stock queries going unanswered.

31%
AOV increase from recommendation agent
88%
Loyalty queries resolved by AI
£1.8M
Estimated incremental annual revenue from AI
Book a Demo
FAQ

Common Questions

Yes. The order tracking agent integrates with all major UK and EU carrier APIs simultaneously — including DPD, Royal Mail, Hermes/Evri, DHL, and UPS. When a customer asks about their order, the agent identifies the correct carrier from the order record and returns real-time tracking in plain English.
The returns agent checks the order date against your configured return window (e.g., 28 or 90 days), verifies the item category against your non-returnable list (e.g., personalised, perishable), and confirms the customer's reason against your policy — before generating a label or confirming eligibility.
Yes. The cart recovery agent connects to your e-commerce platform to detect abandonment events and triggers an outbound WhatsApp message (via WhatsApp Business API) within your configured delay window — typically 30–60 minutes post-abandonment — with personalised product context and an offer.
Real-time. The product recommendation agent uses live session data, purchase history, and trending products to generate recommendations at the moment of customer interaction — not from a pre-generated batch model. This produces significantly higher relevance and conversion.
RhinoAgents scales elastically to handle unlimited concurrent conversations. During Black Friday, Christmas, or sale events, the AI maintains the same response time regardless of volume — with zero additional cost, staffing, or training required.

Ready to Transform Your
Retail Customer Experience with AI?

Join retailers using RhinoAgents to eliminate WISMO calls, automate returns, recover abandoned carts, and scale 24/7 without seasonal headcount.

Book a Demo
No credit card required Live in under 60 minutes ERP/system integration included SOC2 compliant & secure