AI Agents for Telecom

Automate Every Subscriber Touchpoint.
From Billing to Network Ops — Instantly.

Deploy purpose-built AI agents across your entire telecom operation in minutes — no code, no BSS overhaul, no engineers. Resolve billing disputes, prevent churn, triage network faults, and activate SIMs automatically 24/7.

Describe your agent — we build it
No Code Required Enterprise System Sync 24/7 Autonomous Ops Live in Under 1 Hour
70%
fewer support tickets
escalated to human agents
45%
reduction in subscriber
churn rate within 6 months
90s
average billing dispute
resolution time vs. 45 min
24/7
network monitoring &
real-time fault triage
Agent Library

8 AI Agents Built for Telecom

Each agent is purpose-designed for a specific telecom workflow. Describe what you need — RhinoAgents handles the rest.

Subscriber Support Agent
Handles billing queries, data balance checks, and service FAQs 24/7 — live-linked to BSS subscriber records. No hold time.
BSS Sync24/7
Billing Dispute Agent
Retrieves billing records, validates disputed charges against usage data, and auto-issues credits below your configured approval threshold.
Auto CreditDispute Audit
Churn Prevention Agent
Monitors 20+ early-churn signals and proactively contacts at-risk subscribers with personalised retention offers before they port.
Risk ScoringRetention Offers
Network Fault Triage Agent
Monitors NOC alerts, classifies fault severity, sends personalised subscriber SMS by affected postcode, and creates ServiceNow tickets automatically.
NOC IntegrationAuto Ticket
SIM & Plan Activation Agent
Guides new subscribers through SIM registration, identity verification, and instant plan activation on BSS — from 45 minutes to under 5.
ID VerifyAuto Activate
Plan Upsell Agent
Triggers upgrade offers when subscribers hit 80% data cap. Personalises plan recommendations by usage history with one-tap acceptance via WhatsApp.
Usage TriggersARPU Growth
Technical Troubleshoot Agent
Walks subscribers through APN settings, router configuration, device pairing, and signal diagnostics — deflecting 80% of Tier-1 calls instantly.
APN ConfigTier-1 Deflect
Field Booking Agent
Schedules fibre installation appointments, field engineer visits, and sends automated pre-visit reminders — zero call centre involvement.
Calendar SyncAuto Reminders
Problems & Solutions

Real Pain Points.
AI-Powered Fixes.

Organisations lose time and money daily to manual, reactive operations — every one of these is solvable with an AI agent today.

Common Challenges
Billing queries clog call centre queues
Agents spend 60%+ of time on 'Why is my bill higher?' — queries an AI resolves in 90 seconds.
Churn detected after subscribers leave
CRM flags trigger only after a port request. The retention window is already closed.
Outages flood the call centre
Mass SMS texts arrive hours late. Subscribers call anyway, overwhelming Tier-1 during outages.
SIM activation takes 30–45 minutes
New subscribers sit on hold — a friction-heavy first experience that increases 90-day churn risk.
Data-cap subscribers never get upgrade offers
Prime ARPU-growth candidates hit their cap every month but never receive a contextual upgrade nudge.
What Your AI Agent Does
Resolves 70%+ of billing queries in <90 seconds
AI retrieves records, explains charges in plain language, and auto-issues credits — no human needed.
Detects churn risk early and intervenes proactively
AI monitors 20+ signals and reaches out with personalised retention offers before the port request.
Sends real-time personalised outage updates
AI detects outage via NOC feed and sends WhatsApp/SMS by postcode — reducing inbound calls 60%.
Activates SIMs and plans in under 5 minutes
AI guides registration, verifies identity, activates on BSS, and confirms — zero hold time.
Triggers upgrade offers at the perfect moment
AI offers a contextual plan upgrade at 80% data cap — one-tap acceptance via WhatsApp boosts ARPU.
How It Works

Build Your AI Agent
in 4 Simple Steps

No system overhaul, no dev team, no months of integration. Go from description to live agent in under an hour.

1
Describe Your Agent
Type a plain-English prompt — 'Build a billing dispute agent that auto-issues credits under £20 and escalates larger disputes with full billing history.'
2
Connect Your Systems
Link your BSS (Amdocs, CSG), CRM (Salesforce), ticketing (ServiceNow, Zendesk), and WhatsApp Business via secure, SOC2-compliant APIs.
3
Upload Your Knowledge
Drop in plan catalogs, SLA guidelines, billing policy docs, and network FAQs. The agent learns your context instantly.
4
Deploy & Go Live
Embed on your subscriber portal, mobile app, or WhatsApp. Your agent is live, handling customers 24/7 from day one.
// Agent Execution Flow
Subscriber Request
Web · App · WhatsApp · SMS · IVR
Intent Classification
Billing dispute · Churn · Network · Activation · Upsell
BSS / CRM Data Fetch
Live billing · Usage · Account · Plan data
Autonomous Action
Resolve · Credit · Escalate · Activate · Alert
Log & Learn
Audit trail · CSAT tracking · Churn model updates
Operational Gaps

6 Revenue Leaks in Your
Operation — Fixed by AI

Every one of these costs you time, money, and customer trust every day — and every one can be fixed with an AI agent.

Leak 1
Billing Queries Saturate Tier-1
60% of support volume is billing questions an AI resolves in 90 seconds. Your agents spend hours on queries they shouldn't touch.
AI Fixes This
Retrieve live billing data from BSS instantly
Explain charges in plain language
Auto-issue credits below approval threshold
Leak 2
Churn Detected After the Port
Your CRM flags churn after subscribers submit a PAC code. The intervention window is gone before your team even knows.
AI Fixes This
Monitor 20+ early churn signal indicators
Auto-contact at-risk subscribers proactively
Personalise retention offers by segment
Leak 3
Outages Trigger Inbound Call Flood
A 4G outage in one postcode triggers hundreds of calls. Subscribers receive a generic mass text hours later, if at all.
AI Fixes This
Detect outage via NOC feed in real time
Send personalised SMS/WhatsApp by area
Reduce inbound call volume 60% during faults
Leak 4
45-Minute SIM Activations Kill First Impressions
New subscribers sit on hold for activation — a terrible first experience that spikes early churn risk in the first 90 days.
AI Fixes This
Guide activation in under 5 minutes
Verify identity and register SIM on BSS
Confirm activation via SMS automatically
Leak 5
Data-Cap Subscribers Never Get Upgrade Offers
Subscribers who consistently hit their cap are your best upgrade candidates — yet they receive zero proactive outreach from your team.
AI Fixes This
Trigger upgrade offer at 80% data cap
Personalise plan by usage pattern
One-tap acceptance via WhatsApp
Leak 6
Device Setup Calls Overwhelm Tier-1
APN configs, router setup, and device pairing take 20 minutes each — filling queues that should be reserved for complex issues.
AI Fixes This
Step-by-step guided device troubleshooting
APN, router, and signal diagnostic workflows
Deflect 80% of Tier-1 technical queries
Multi-Modal AI Platform

Not Just Workflows — Build Voice AI Agents
& Conversational AI Chatbots

Deploy AI agents across every channel. Whether your users prefer natural phone calls, live web chat, WhatsApp Business, or automated backend workflows.

Autonomous Workflow Agents

Execute complex multi-step backend actions, ERP/BSS data syncs, scheduled cron jobs, and auto-credit/refund workflows with human-in-the-loop approvals.

Backend AutomationAPI Actions
Explore Workflow Agents

Voice AI Agents

Human-like inbound and outbound phone calls with ultra-low latency (<300ms). Handles IVR replacement, call triage, appointment booking, and phone support 24/7.

Sub-300ms LatencyIVR & Phone Calls
Explore Voice AI Agents

Conversational AI Chatbots

Interactive multi-channel chatbots for Web, WhatsApp Business, SMS, and Mobile Apps. Delivers instant answers, product recommendations, and guided self-service.

WhatsApp & WebSelf-Service
Explore Conversational Chatbots
Designed for Enterprise

Enterprise Architecture, Security
& Operational Control

RhinoAgents is built for enterprise scale — delivering full observability, explainability, bank-grade security, and 99.9% uptime.

Observable
Define and measure success with enterprise-grade observability, real-time telemetry, and version control.
TelemetryVersion Control
Explainable
Not a black box — built-in AI auditor ensures tasks are completed as intended & proposes continuous improvements.
AI AuditorFull Context
Secure
No data sharing. SOC 2 Type II and GDPR compliant with safe staging environments and robust guardrails.
SOC 2 & GDPRNo Data Sharing
Scalable
Guaranteed 99.9% uptime with smart fallbacks, seamless auto-scaling, and model-agnostic LLM technology.
Model AgnosticSmart Fallbacks
Reusable .md Skills Engine
Standardized Markdown format dynamically loads only required instructions — saving 80% tokens with sub-180ms execution.
Multi-Layer Agent Memory
Session, long-term, and organizational memory with 30d/90d retention controls & full admin purge capabilities.
RBAC & Enterprise SSO
SAML 2.0 / Okta / Azure AD authentication paired with granular role permissions and cryptographic audit logs.
Explore Full Platform Feature Suite →
ROI Estimator

What Could AI Agents Save
Your Organisation This Year?

Adjust the sliders to your operation size and see your potential annual savings from deploying RhinoAgents.

Monthly Subscriber Queries50000
Avg. Agent Cost Per Query (£)£4.5
AI Deflection Rate (%)70%
Monthly Subscribers at Churn Risk2000
Avg. Subscriber Monthly Revenue (£)£28

* Based on industry benchmarks from RhinoAgents customer deployments.

£0
Annual Support Cost Saved
£0
Annual Revenue Saved from Churn
£0
Total Estimated Annual Value
Book a Demo
Every day without AI agents costs you avoidable operational spend and preventable customer loss.500+ teams deployed their first RhinoAgent in under 60 minutes. Yours can too.
Book a Demo
Integrations

Connects to Your Entire Tech Stack

RhinoAgents plugs into your existing systems with zero legacy disruption.

Amdocs BSS
Billing & subscriber data
CSG / NetCracker
OSS network operations
Salesforce CRM
Subscriber 360 view
ServiceNow
Fault & ticket management
Zendesk
Support desk integration
WhatsApp Business
Subscriber messaging
SMS / SMSC
Outage & alert comms
Custom REST APIs
Any proprietary platform
Why Switch

RhinoAgents AI vs.
Your Legacy Manual Process

The numbers don't lie. Manual, reactive operations are expensive, slow, and unscalable — especially during peak events.

MetricTraditional / ManualRhinoAgents AI
Billing query resolution time35–45 minutes on hold✓ Under 90 seconds
AvailabilityBusiness hours only (Mon–Fri)✓ 24/7/365 — no exceptions
Cost per subscriber interaction£3.50–£6.00 fully loaded✓ £0.08–£0.35 per interaction
Churn detectionAfter PAC code submitted✓ 14–30 days early, proactive outreach
Outage communication speed2–4 hours (mass generic SMS)✓ Under 3 minutes, personalised by postcode
SIM activation time30–45 minutes (agent-assisted)✓ Under 5 minutes, fully automated
Scalability during peak / outagesQueue explodes — service degrades✓ Handles unlimited concurrent queries
Plan upsell executionManual campaigns, low personalisation✓ Real-time trigger at 80% data cap
Deployment timeline6–18 months (IVR or chatbot build)✓ Live in under 60 minutes
Code requiredLarge dev team + 3rd party vendor✓ Zero — natural language prompts only

"We deployed a billing dispute agent and a churn prevention agent within two weeks. Our cost-per-resolution dropped 58% and we recovered over 3,000 subscribers in the first quarter who would have otherwise ported. This is now our standard operating model."

VP of Digital Customer Experience — Tier-2 Mobile Network Operator, 4.8M Subscribers

Case Studies

Real Results from Real
Organisations

Not pilot programs. Production AI deployments handling real workloads every day.

Mobile Network Operator
Tier-2 MNO — 4.8M Subscribers
UK · Deployed 3 agents: Billing Dispute + Churn Prevention + Plan Upsell

The challenge: 68% of call centre volume was billing queries. Churn rate was 3.2% monthly. No proactive upsell mechanism — data-cap subscribers received zero outreach.

61%
Drop in billing query escalations
3,100
Subscribers retained in Q1 vs. without AI
£1.4M
Estimated annual saving on support + churn
Fixed Line / Fibre ISP
Regional Fibre ISP — 290K Subscribers
EU · Deployed 2 agents: Network Fault Triage + Field Booking

The challenge: Each fibre outage triggered 400–600 inbound calls in under 20 minutes. Field engineer bookings required 3 manual handoffs and averaged 48-hour confirmation delays.

74%
Fewer inbound calls during outage events
8 min
Avg. field appointment confirmation (was 48h)
4.7★
Post-outage CSAT score (was 2.9)
Book a Demo
FAQ

Common Questions

AI agents proactively identify at-risk subscribers based on usage drops, repeated complaint history, payment delays, and plan downgrade requests. They automatically reach out with personalised retention offers and plan upgrade suggestions before the subscriber cancels or submits a PAC request.
Yes. AI agents retrieve billing records from your BSS, analyse disputed charges, validate usage logs, explain charges in plain language, and issue credits within a single subscriber conversation — without a human agent — for disputes below your configured credit threshold.
RhinoAgents integrates with major BSS and OSS platforms including Amdocs, CSG, NetCracker, Salesforce, Zendesk, ServiceNow, WhatsApp Business API, SMS gateways, and custom CRM/billing platforms via secure REST API webhooks. No legacy system replacement required.
A fully configured telecom AI agent — described, integrated, and tested — can be live in under an hour on RhinoAgents. No code, no developers, and no months of BSS integration work required.
RhinoAgents telecom AI agents operate across subscriber web portals, iOS and Android mobile apps, WhatsApp Business, SMS, email, live chat widgets, and IVR-linked voice channels — meeting subscribers wherever they already are.
A traditional call centre agent costs £25,000–£40,000 per year in fully-loaded salary, benefits, and overhead — and can handle roughly 120–150 queries per day. A RhinoAgents AI agent handles unlimited concurrent queries, 24/7, for a fraction of the cost. Most telecom customers see a cost-per-interaction drop from £3.50–£6.00 to under £0.35. Contact us for custom pricing based on your interaction volume.
No. RhinoAgents sits on top of your existing stack via secure REST API webhooks. We connect to Amdocs, CSG, NetCracker, Salesforce, ServiceNow, Zendesk, and proprietary BSS platforms without requiring any system replacement, data migration, or legacy overhaul. Most integrations are live within 24–72 hours.
When an AI agent reaches the boundary of its defined authority — for example, a billing dispute above your credit threshold — it seamlessly escalates to a human agent via your chosen channel (live chat, email ticket, or phone callback). The agent passes full context including the subscriber's account history, conversation transcript, and a recommended resolution — so the human agent never starts from scratch.

Ready to Transform Your
Telecom Operations with AI?

Join telecom operators using RhinoAgents to cut support costs, prevent subscriber churn, and deliver instant 24/7 service.

No credit card required Live in under 60 minutes ERP/system integration included SOC2 compliant & secure