AI Agents for Telecom Operators | $99/mo

Resolve 75% of Broadband & Mobile Issues &
Slash Truck Rolls by 45%.

Deploy specialized AI Agents that run remote line diagnostics, troubleshoot home routers, provision eSIMs, and de-escalate bill shock — saving millions in unnecessary field technician dispatches. From $99/month. Live in 24 hours.

100 free test credits • Plans from $99/month • Live in 24 hours • SOC 2 Certified
Book a Free Demo Start Free — Plans from $99 →

Works with Amdocs, Netcracker, ServiceNow Telecom, and Cisco  ·  No credit card required  ·  Cancel anytime

The Cost of Inaction

Where Your Business Is Quietly Leaking Revenue.

Traditional teams struggle to handle peak volume, after-hours inquiries, and manual data entry. Here is what is costing you every month:

01
Costly Truck Rolls for Simple Wi-Fi Issues
Dispatching a field technician costs $150+ per visit, yet 40% of broadband calls are caused by loose cables or basic router misconfigurations.
02
Long Support Queues During Regional Fiber Outages
When a backhoe cuts a fiber trunk, 10,000 customers call simultaneously, crushing call center capacity and driving customer churn.
03
Bill Shock Triggers 30% of All Telecom Churn
Confusing roaming charges, equipment rental fees, and expired promotional discounts lead to frustrated customer escalations and regulatory complaints.
The AI Agent Solution

Specialized AI Agents That Never Sleep.
Orchestrated by One Main AI Agent.

Deploy a coordinated team of dedicated sub-agents that solve your revenue leaks, qualify buyers, and automate operations 24/7/365.

Sub-Second Response Across Channels
Answer 100% of incoming inquiries on Webchat, WhatsApp, SMS, and Slack in under 1.2 seconds — day or night.
Live System & CRM Sync
Every interaction, appointment, and qualification score is instantly committed to Amdocs, Netcracker, ServiceNow Telecom, and Cisco without manual human data entry.
Autonomous Execution & Approvals
Sub-agents handle 90% of routine workflows autonomously, while flagging high-value threshold tasks for 1-click Slack approvals.
Seamless Setup

Configure Your AI Agent in 4 Simple Steps.

No code. No engineering resources. Live and working with your stack in under 24 hours.

STEP 01
Connect BSS/OSS & Network Telemetry
1-click integration with Amdocs, Netcracker, Cisco, Juniper, and TR-069 ACS servers.
STEP 02
Ingest Diagnostics & Network Topology
Upload fiber node maps, cell tower telemetry, optical signal thresholds, and tariff rate cards.
STEP 03
Configure Autonomous Remote Actions
Enable remote modem line resets, Wi-Fi channel optimization, eSIM QR generation, and billing credits.
STEP 04
Deploy 24/7 Telecom Concierge
Subscribers interact via SMS, WhatsApp, or mobile app for instant network diagnostics.
Chat-Ops & Prompt-Driven Execution

Everything Done Through Chat.
No Complex Dashboards. No Clunky Menus.

Manage your entire operation directly through natural conversation. Whether in Slack, Teams, SMS, WhatsApp, or Webchat — just tell your AI Agent what to do.

1. Get Reports via Prompt
"Show me today’s customer inquiry volume, truck roll avoidance rate, and active network outage clusters."
Report: 18,400 subscriber tickets handled (76.8% automated resolution), 412 truck rolls prevented.
2. Assign via Prompt
"Run remote optical time-domain reflectometry (OTDR) diagnostic on subscriber circuit #FBR-98421."
Optical power: -18.2 dBm (Healthy); ONT online; local Wi-Fi 5GHz band congested.
3. Schedule via Prompt
"Dispatch tier-2 field technician for confirmed physical fiber drop cable damage at 742 Evergreen Terrace."
Created work order in ServiceNow; dispatched nearest technician with fiber splice kit.
4. Update Amdocs BSS & TR-069 ACS via Prompt
"Apply 1-time $25 courtesy credit to subscriber account and transition to 1Gbps fiber promo plan."
Updated billing ledger in Amdocs; generated new service agreement via SMS.
Webchat Widget
WhatsApp Business
SMS & Twilio
Slack Workspace
AI Voice Inbound
Live Interactive Customer Conversation Simulator
Active · Sub-1.2s Response
CU
Subscriber texted: "My internet is completely down and the optical light on my modem is blinking red."
REMOTE TR-069 DIAGNOSTICS & OPTICAL LINE TESTING
TR-069 ACS: Queried customer Optical Network Terminal (ONT)
Detected optical signal loss (-32 dBm threshold exceeded)
Ran automated neighborhood node check: 8 nearby homes also offline (Local node card failure)
Diagnostic Complete in 4.2s: We detected a localized fiber node outage affecting 8 homes on your block. Our emergency engineering crew is already on-site. Service is estimated to restore by 2:30 PM today. A 10GB cellular mobile backup hotspot has been activated on your phone account.
100%
Lead Coverage Across All Channels
< 1.2s
Average Response & Booking Time
$0
Extra Engineering or Setup Costs
Multiple Specialized AI Agents · One Main AI Agent

One Main AI Agent Handles All Reports.
Specialized AI Agents Do the Specific Work.

Leadership prompts the Main AI Agent for consolidated store reports, pipeline briefings, and approvals. Each department interacts with specialized sub-agents tailored to their workflow in Slack, Teams, or Webchat.

Telecom Leadership Command
Consolidated Subscriber Experience & Truck Roll Avoidance
Prompt the Main AI Agent for average handle time (AHT), truck roll deflection rates, net promoter score (NPS), and network outage containment.
Truck Roll Avoidance
Saves $150+ per avoided technician dispatch through remote diagnostics and fixes.
Sub-Minute First Resolution
Resolves 75%+ of subscriber inquiries without waiting on hold for human agents.
Churn & Bill Shock Defense
Identifies billing disputes and applies courtesy credits to retain high-value accounts.
#telecom-command
Main AI Agent · Telecom Mode
VP
Rachel Vance (VP Care)09:00 AM
What is our truck roll deflection rate this week, and how did our network handle the storm outages?
Rhino Main AI Agent09:00 AM
Weekly Telecom Operations Summary:
• Total Subscriber Contacts: 48,200 inquiries across SMS, app, and web.
• Autonomous Resolution: 76.4% resolved without human agent.
• Truck Rolls Deflected: 1,240 technician dispatches avoided ($186k saved).
• Storm Outage Comms: 12,000 affected customers proactively notified with live restoration maps.
• Subscriber CSAT: 4.8/5 stars.
Network Diagnostics Specialist
Deep Remote Diagnostics from Cell Tower to ONT
Tests fiber light levels, 5G RSRP signal quality, copper loop resistance, and DOCSIS cable modem upstream SNR.
Fiber Optical Power (dBm)
Measures laser attenuation to detect physical cable bends and dirty fiber connectors.
Cellular Signal Quality
Analyzes 5G tower handoff latency and local radio frequency interference.
Automated Port Reset
Bounces DSLAM or OLT ports remotely to restore stuck subscriber sessions.
#noc-diagnostics
NOC Agent
SPEC
Carlos Mendez (Tier-2 Network Lead)11:30 AM
Run optical line test on subscriber account #ACC-84920 in Sector 4.
NOC Agent11:30 AM
Optical Line Test Results:
• Rx Optical Power: -17.4 dBm (Optimal).
• Tx Optical Power: +2.1 dBm (Normal).
• OLT Port Status: Online, 0 packet drop errors over 48 hours.
• Conclusion: Outside plant fiber is 100% healthy. Issue isolated to customer indoor Wi-Fi.
Provisioning Specialist
Zero-Touch Service & Plan Provisioning
Activates eSIMs, processes IMEI device changes, upgrades broadband speed tiers, and provisions VoIP voice numbers.
Sub-Minute eSIM Delivery
Pushes digital eSIM profiles to Apple, Samsung, and Google smartphones.
Instant Bandwidth Upgrades
Reprovisions broadband modem boot files to upgrade customer speed tiers in real time.
VoIP & VoLTE Provisioning
Configures SIP credentials and voicemail routing on customer lines.
#provisioning-ops
Provisioning Agent
SPEC
Elena Rostova (Provisioning Lead)02:00 PM
Upgrade subscriber #ACC-3940 from 300 Mbps to 1 Gbps fiber plan.
Provisioning Agent02:00 PM
Speed Upgrade Complete in 8 Seconds:
• BSS tariff plan updated to "Fiber Ultra 1Gbps".
• Pushed updated configuration profile to customer Nokia ONT.
• Automated line speed test verified: 948 Mbps down / 920 Mbps up.
• Customer notified via SMS.
Billing & Retention Specialist
Resolves Bill Disputes & Rescues At-Risk Subscribers
Explains fee line items, adjusts charges within pre-approved thresholds, and offers tailored retention promotional bundles.
Autonomous Courtesy Credits
Grants 1-time credits to de-escalate legitimate customer billing frustrations.
Custom Retention Offers
Presents personalized loyalty discounts when customers express cancellation intent.
Payment Arrangement Plans
Schedules flexible payment dates to avoid service interruption for overdue accounts.
#billing-retention
Billing Agent
SPEC
Carlos Mendez (Care Operations)04:15 PM
Subscriber requested cancellation due to competitor price ($60/mo vs our $85/mo).
Billing Agent04:15 PM
Customer Retained!
• Verified customer tenure: 38 months (High LTV).
• Presented loyalty retention offer: $65/mo for 12 months with free Wi-Fi 6 mesh router.
• Customer accepted offer; 12-month agreement locked in Amdocs BSS.
• Churn prevented; zero revenue loss to competitor.
Enterprise Features

Everything You Need for Enterprise Automation.

Built for high-volume operations, strict compliance, and effortless multi-channel management.

Sub-Second Remote Line Diagnostics
Test fiber light levels, optical attenuation, and DSL loop quality before rolling a truck.
Autonomous Wi-Fi Band Optimization
Remotely diagnose 2.4GHz channel congestion and steer devices to fast 5GHz bands.
Instant eSIM Provisioning via Chat
Deliver QR codes and activate Apple and Android smartphones in under 60 seconds.
45% Truck Roll Deflection
Resolve false equipment complaints remotely to eliminate wasted $150 field technician trips.
Bill Shock De-Escalation
Audit unexpected roaming charges and offer pre-approved credits to protect customer retention.
Full BSS/OSS & Network Sync
Seamlessly connect Amdocs, Netcracker, Cisco, Juniper, and TR-069 ACS platforms.
Native Integrations

Connects to Your Entire Tech Stack.

RhinoAgents connects via secure REST APIs and webhooks in under 15 minutes.

Telecom BSS/OSS
Amdocs & Netcracker BSS
Billing ledger updates, subscriber account records, tariff plans, and contract terms.
Modem Remote Management
TR-069 / TR-369 ACS
Remote Wi-Fi channel changes, router firmware updates, and optical signal telemetry.
eSIM Provisioning
GSMA eSIM SM-DP+ Platforms
Generate secure eSIM profiles, manage EID mapping, and push over-the-air activation.
Field Service Dispatch
ServiceNow Telecom
Create field technician work orders, manage spare parts inventory, and route dispatch teams.
Subscriber Messaging
WhatsApp & SMS Gateways
Engage subscribers over native messaging channels for outage alerts and self-service.
NOC & Care ChatOps
Slack & Teams
Real-time regional outage alerts, high-value billing approval cards, and network KPIs.
Common Questions

Frequently Asked Questions.

Everything you need to know about pricing, setup, and multi-agent operations.

How does the AI reduce expensive truck rolls for broadband providers?
The AI connects to TR-069 ACS servers and OLT controllers to run automated optical line diagnostics, restart stuck equipment, and optimize Wi-Fi channels, resolving 40%+ of complaints that previously required a technician.
Can subscribers activate eSIMs through automated chat?
Yes! Subscribers input their device EID number into WhatsApp or webchat. The AI provisions the profile on your core network and delivers a 1-click activation link or QR code in under 60 seconds.
How does it handle major regional fiber cuts?
When an upstream fiber cut occurs, the AI identifies all affected subscribers on that node and sends proactive SMS/WhatsApp notifications with live restoration estimates, preventing call center swamping.
Can the AI apply courtesy credits for billing disputes?
Yes. You define maximum credit thresholds (e.g. up to $30). The AI evaluates customer tenure, lifetime value, and dispute context to resolve billing issues and prevent churn.
What does the $99/mo plan include for telecom operators?
The $99/mo plan includes unlimited specialized sub-agents, full BSS/OSS and TR-069 integrations, 100 free test credits, automated diagnostics, and self-service messaging with zero setup fees.
Is subscriber data and network telemetry kept secure?
Yes. We are SOC 2 Type II certified and adhere to global telecommunications privacy regulations. Subscriber PII and network credentials are strictly encrypted and never used to train public models.
"RhinoAgents cut our technician truck rolls by 44% in our first 90 days. The automated fiber diagnostics and Wi-Fi band steering solved 3,800 customer issues without human intervention."
Derek Simmons
Director of Field Operations · MetroFiber Telecom
AI Agents for Telecom Operators

Connect. Configure. Get Work Done.
Plans from $99/mo.

Your AI Agent connects to Amdocs, Netcracker, ServiceNow Telecom, and Cisco in minutes — then works 24/7 qualifying leads, booking meetings, and updating your systems. Live in 24 hours.

Book a Platform Demo Start Free — Plans from $99 →
100 free test credits • No credit card required • Cancel anytime • Live in 24 hours
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