AI Agents for Utility Operations | $99/mo

Manage Power & Water Outages in Seconds &
Resolve 80% of High-Bill Inquiries.

Deploy specialized AI Agents that correlate AMI smart meter telemetry, dispatch lineworker repair crews during severe storms, detect hidden water leaks, and automate flexible payment plans — orchestrated via chat. From $99/month. Live in 24 hours.

100 free test credits • Plans from $99/month • Live in 24 hours • SOC 2 Certified
Book a Free Demo Start Free — Plans from $99 →

Works with SAP IS-U, Oracle Utilities, Itron, and ArcGIS  ·  No credit card required  ·  Cancel anytime

The Cost of Inaction

Where Your Business Is Quietly Leaking Revenue.

Traditional teams struggle to handle peak volume, after-hours inquiries, and manual data entry. Here is what is costing you every month:

01
High Bill Disputes Overwhelm Call Centers
Summer AC heatwaves and winter freezes cause bill spikes that generate thousands of angry customer calls accusing utilities of faulty meters.
02
Outage Storm Restoration Takes Hours to Coordinate
When severe gales down power lines, utility dispatchers spend critical hours manually sorting duplicate outage calls and dispatching repair trucks.
03
Undetected Water Leaks Cause Catastrophic Damage
Continuous pipe leaks run unnoticed underground for months until homeowners receive an unexpected $2,000 municipal water bill.
The AI Agent Solution

Specialized AI Agents That Never Sleep.
Orchestrated by One Main AI Agent.

Deploy a coordinated team of dedicated sub-agents that solve your revenue leaks, qualify buyers, and automate operations 24/7/365.

Sub-Second Response Across Channels
Answer 100% of incoming inquiries on Webchat, WhatsApp, SMS, and Slack in under 1.2 seconds — day or night.
Live System & CRM Sync
Every interaction, appointment, and qualification score is instantly committed to SAP IS-U, Oracle Utilities, Itron, and ArcGIS without manual human data entry.
Autonomous Execution & Approvals
Sub-agents handle 90% of routine workflows autonomously, while flagging high-value threshold tasks for 1-click Slack approvals.
Seamless Setup

Configure Your AI Agent in 4 Simple Steps.

No code. No engineering resources. Live and working with your stack in under 24 hours.

STEP 01
Connect Utility CIS, AMI & GIS Systems
1-click integration with SAP IS-U, Oracle Utilities, Itron smart meters, and ArcGIS networks.
STEP 02
Ingest Grid Topologies & Rate Schedules
Upload substation maps, transformer circuit hierarchies, tiered kilowatt-hour rates, and storm playbooks.
STEP 03
Configure Automated Meter Analytics
Set rules for automated leak detection alerts, voltage drop warnings, and budget billing payment plans.
STEP 04
Deploy 24/7 Utility Command Center
Customers report outages and query consumption via SMS, interactive phone bots, or webchat.
Chat-Ops & Prompt-Driven Execution

Everything Done Through Chat.
No Complex Dashboards. No Clunky Menus.

Manage your entire operation directly through natural conversation. Whether in Slack, Teams, SMS, WhatsApp, or Webchat — just tell your AI Agent what to do.

1. Get Reports via Prompt
"Show me today’s active outage count, average restoration time, and top customer billing dispute inquiries."
Report: 14,200 meters restored autonomously, 78% high-bill disputes resolved via AMI hourly usage breakdowns.
2. Assign via Prompt
"Scan municipal water district 4 for continuous 24-hour flow anomalies indicating private pipe bursts."
Identified 18 continuous flow meters; dispatched automated SMS leak warnings to homeowners.
3. Schedule via Prompt
"Dispatch emergency line repair crew to feeder circuit #FDR-492 following transformer trip."
Created high-priority work order in ArcGIS; assigned nearest mobile bucket truck crew with GPS navigation.
4. Update SAP IS-U & Itron Smart Grid via Prompt
"Enroll residential customer #ACC-9482 into a 6-month deferred payment plan to prevent disconnection."
Updated billing schedule in SAP IS-U; halted pending shutoff order and emailed confirmation.
Webchat Widget
WhatsApp Business
SMS & Twilio
Slack Workspace
AI Voice Inbound
Live Interactive Customer Conversation Simulator
Active · Sub-1.2s Response
CU
Customer called: "My electric bill doubled this month to $420! Your meter must be broken!"
AUTONOMOUS AMI SMART METER TELEMETRY BREAKDOWN
Itron AMI API: Pulled 15-minute interval kilowatt-hour consumption data for past 60 days
Correlated with NOAA weather data: Record 102°F heatwave from July 12-24
Identified HVAC continuous cycling between 2 PM and 8 PM
High-Bill Analysis Complete: Your meter is operating at 99.9% factory accuracy. Our 15-minute interval data shows your air conditioning unit ran continuously during the 102°F heatwave from July 12 to 24, consuming 68% of total monthly energy. We can enroll your account in Levelized Budget Billing to smooth your payments to $185/month year-round.
100%
Lead Coverage Across All Channels
< 1.2s
Average Response & Booking Time
$0
Extra Engineering or Setup Costs
Multiple Specialized AI Agents · One Main AI Agent

One Main AI Agent Handles All Reports.
Specialized AI Agents Do the Specific Work.

Leadership prompts the Main AI Agent for consolidated store reports, pipeline briefings, and approvals. Each department interacts with specialized sub-agents tailored to their workflow in Slack, Teams, or Webchat.

Utility Leadership Command
Consolidated Grid Resiliency & Customer Satisfaction
Prompt the Main AI Agent for System Average Interruption Duration (SAIDI), high-bill dispute resolution, and call center deflection.
SAIDI / SAIFI Reliability Metrics
Tracks grid interruption frequency and restoration duration in real time.
Regulatory Commission Compliance
Automates required state Public Utility Commission (PUC) outage filings and service standards.
Arrears & Assistance Allocation
Distributes Low-Income Home Energy Assistance (LIHEAP) funds to vulnerable households.
#utility-command
Main AI Agent · Utility Mode
DIR
Marcus Vance (Director Customer Ops)09:00 AM
What is our current SAIDI grid reliability index, and how many high-bill inquiries were resolved autonomously?
Rhino Main AI Agent09:00 AM
Weekly Utility Operations Summary:
• SAIDI Reliability Index: 42.1 minutes (Top quartile national performance).
• High-Bill Inquiries: 3,420 resolved autonomously using 15-minute AMI smart meter interval data.
• Storm Restoration Coordination: 4 minor outages cleared in average of 34 minutes.
• Water Leak Alerts: 84 residential leaks identified proactively ($24k customer savings).
• Customer CSAT: 4.8/5 stars.
AMI Specialist
Translates Smart Meter Data into Visual Answers
Analyzes 15-minute interval electric, gas, and water data, correlating consumption with temperature and appliance signatures.
Weather-Normalized Consumption
Proves whether energy spikes correlate with extreme weather or equipment degradation.
Disaggregation Signatures
Separates EV charging, pool pumps, and baseboard heat from everyday lighting.
Meter Tampering Detection
Flags inverted meters, phase imbalances, and unauthorized bypass taps.
#ami-analytics
AMI Agent
SPEC
Carlos Mendez (Grid Operations)11:30 AM
Analyze meter interval data for commercial bakery account #BAKE-8492.
AMI Agent11:30 AM
Commercial Interval Audit Complete:
• Peak demand spike: 84 kW recorded at 03:15 AM every Tuesday.
• Traced to concurrent startup of industrial deck ovens.
• Solution: Shaggering oven warmup sequence over 20 minutes reduces peak demand charge by $420/month.
Outage Dispatch Specialist
Sub-Minute Storm Restoration & Crew Routing
Triangulates downed wires and blown fuses from smart meter last-gasp signals, dispatching lineworker crews with optimal routing.
Last-Gasp Signal Clustering
Clusters smart meter power-off signals to isolate the exact blown fuse or transformer.
Automated Work Order Dispatch
Routes nearest line repair trucks with accurate transformer parts specifications.
Proactive Customer Outage SMS
Notifies affected households before they even pick up the phone to report a blackout.
#outage-dispatch
Dispatch Agent
SPEC
Carlos Mendez (Grid Operations)02:00 PM
Severe thunderstorm warning active for County West. Mobilize automated storm response.
Dispatch Agent02:00 PM
Storm Response Active:
• 12 mobile bucket truck repair crews staged across County West depots.
• Automated AMI last-gasp polling interval reduced from 5m to 30s.
• Public Outage Map auto-updating every 60 seconds.
• Emergency SMS dispatch queues primed.
Billing Assistance Specialist
Compassionate Payment Arrangements & Shutoff Prevention
Guides low-income and struggling families through payment extensions, utility relief grants, and energy conservation programs.
Deferred Payment Agreements (DPA)
Sets up customized 3, 6, or 12-month payment plans without interest penalties.
Medical Baseline Protection
Flags life-support equipment households to prevent automated service disconnections.
Automated LIHEAP Matching
Verifies state and federal utility grant eligibility in real time.
#billing-relief
Relief Agent
SPEC
Elena Rostova (Customer Support)04:15 PM
Customer #ACC-2940 facing disconnection tomorrow due to $540 past-due balance. Offer relief options.
Relief Agent04:15 PM
Disconnection Prevented & Relief Applied:
• Immediate 30-day shutoff hold placed on electric meter.
• Approved $300 emergency utility grant from Municipal Energy Relief Fund.
• Remaining $240 rolled into a $40/month 6-month deferred payment plan.
• Customer sent confirmation card via text message.
Enterprise Features

Everything You Need for Enterprise Automation.

Built for high-volume operations, strict compliance, and effortless multi-channel management.

15-Minute AMI Smart Meter Analysis
Correlate interval usage data with weather history to resolve 80% of high-bill disputes.
Sub-Minute Storm Outage Triangulation
Pinpoint blown transformers from smart meter last-gasp signals and dispatch repair crews.
Proactive Water Leak Warnings
Detect continuous baseline flows indicating private plumbing bursts and warn homeowners via SMS.
Compassionate Payment Plans
Automate deferred payment agreements and utility relief grant allocation to stop shutoffs.
EV Time-of-Use Rate Optimization
Enroll electric vehicle owners in overnight super-off-peak charging tariffs automatically.
Full Utility CIS & Smart Grid Sync
Seamlessly connect SAP IS-U, Oracle Utilities, Itron, Sensus, and ArcGIS networks.
Native Integrations

Connects to Your Entire Tech Stack.

RhinoAgents connects via secure REST APIs and webhooks in under 15 minutes.

Customer Information System (CIS)
SAP IS-U & Oracle Utilities
Manage utility billing ledgers, meter reading schedules, service orders, and tariff matrices.
Advanced Metering Infrastructure
Itron & Sensus AMI
Stream 15-minute electric, water, and gas interval telemetry and last-gasp outage alarms.
Geospatial Utility Mapping
Esri ArcGIS Grid Networks
Map distribution feeders, substation transformers, and mobile repair crew coordinates.
Outage Management Systems (OMS)
Milsoft & CGI Outage Management
Coordinate incident tickets, calculate SAIDI/SAIFI indices, and track crew restoration progress.
Customer Broadcasting
WhatsApp & Emergency SMS
Proactive outage broadcast alerts, estimated restoration times, and digital leak warnings.
Utility Operations ChatOps
Slack & Teams
Real-time grid incident alerts, emergency lineworker briefing cards, and storm tracking.
Common Questions

Frequently Asked Questions.

Everything you need to know about pricing, setup, and multi-agent operations.

How does the AI resolve high-bill complaints without customer service arguments?
The AI analyzes 15-minute interval smart meter data from Itron or Sensus and correlates it with local weather temperatures, proving exactly when heatwaves or faulty appliances caused consumption spikes.
How does it help utilities coordinate outage restoration during storms?
When severe weather strikes, smart meters transmit automated "last-gasp" signals. The AI clusters these signals in ArcGIS to identify the exact blown transformer and dispatches the nearest repair crew in minutes.
Can it detect underground residential water leaks?
Yes! If a water meter records continuous non-zero flow for 24 to 48 consecutive hours (indicating no resting periods), the AI sends an automated SMS alert to the homeowner with advice on checking toilets and shutoff valves.
Does it help low-income customers avoid utility shutoffs?
Yes. It evaluates customer eligibility for deferred payment agreements (DPAs) or state LIHEAP assistance, setting up interest-free payment arrangements to keep the lights on.
What does the $99/mo plan include for utilities?
The $99/mo plan includes unlimited specialized sub-agents, full CIS and AMI integrations, 100 free test credits, automated outage triage, and leak detection with zero setup fees.
Is utility grid and customer consumption data secure?
Yes. We are SOC 2 Type II certified and adhere to North American Electric Reliability Corporation (NERC CIP) standards. Grid telemetry and customer records are strictly encrypted and never shared.
"RhinoAgents cut our high-bill call volume by 78% during this summer’s record heatwave. Customers loved seeing their 15-minute smart meter breakdown on their phones instead of waiting 45 minutes on hold."
Marcus Vance
Director of Customer Operations · Tri-State Energy & Water
AI Agents for Utility Operations

Connect. Configure. Get Work Done.
Plans from $99/mo.

Your AI Agent connects to SAP IS-U, Oracle Utilities, Itron, and ArcGIS in minutes — then works 24/7 qualifying leads, booking meetings, and updating your systems. Live in 24 hours.

Book a Platform Demo Start Free — Plans from $99 →
100 free test credits • No credit card required • Cancel anytime • Live in 24 hours
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