Deploy purpose-built AI agents across your utilities operation — automate bill queries, outage reporting, meter readings, tariff switches, and engineer scheduling 24/7. No code, no CIS overhaul.
Each agent handles a specific utility customer journey. Connect your CIS, NMS, smart meter platform, and billing system — live in minutes.
Organisations lose time and money daily to manual, reactive operations — every one of these is solvable with an AI agent today.
No system overhaul, no dev team, no months of integration. Go from description to live agent in under an hour.
Every one of these costs you time, money, and customer trust every day — and every one can be fixed with an AI agent.
Deploy AI agents across every channel. Whether your users prefer natural phone calls, live web chat, WhatsApp Business, or automated backend workflows.
Execute complex multi-step backend actions, ERP/BSS data syncs, scheduled cron jobs, and auto-credit/refund workflows with human-in-the-loop approvals.
Human-like inbound and outbound phone calls with ultra-low latency (<300ms). Handles IVR replacement, call triage, appointment booking, and phone support 24/7.
Interactive multi-channel chatbots for Web, WhatsApp Business, SMS, and Mobile Apps. Delivers instant answers, product recommendations, and guided self-service.
RhinoAgents is built for enterprise scale — delivering full observability, explainability, bank-grade security, and 99.9% uptime.
Adjust the sliders to your operation size and see your potential annual savings from deploying RhinoAgents.
* Based on industry benchmarks from RhinoAgents customer deployments.
RhinoAgents plugs into your existing systems with zero legacy disruption.
The numbers don't lie. Manual, reactive operations are expensive, slow, and unscalable — especially during peak events.
| Metric | Traditional / Manual | RhinoAgents AI |
|---|---|---|
| Bill query resolution time | 18–25 min call average | ✓ Under 90 seconds on WhatsApp |
| Outage communication speed | Generic mass SMS, 2–4 hours | ✓ Personalised postcode alert within 3 minutes |
| Tariff switch completion | 25 min agent call | ✓ 90 seconds automated |
| Meter reading compliance | Variable, estimated billing risk | ✓ WhatsApp reminder + photo read accepted |
| Debt intervention | Identified at escalation stage | ✓ Proactive 30 days before escalation |
| Engineer scheduling | 3–5 coordination calls | ✓ One-message booking with auto-reminder |
| 24/7 coverage | Business hours only | ✓ 24/7 including weekends and bank holidays |
| Deployment timeline | 12–24 months CIS integration | ✓ Live in under 60 minutes |
"During last winter's supply incident we had 840 customers affected simultaneously. Within 3 minutes, every affected customer had a personalised WhatsApp message telling them what had happened and when supply would be restored. Inbound calls dropped 52% compared to our previous incident. The CEO called me personally. The AI did in 3 minutes what would have taken our team 4 hours."
Head of Customer Operations — Mid-size Energy Supplier, 480K Customers
Not pilot programs. Production AI deployments handling real workloads every day.
The challenge: Bill queries at 63% of contact volume costing £6.20 each. Outage events generating 800+ simultaneous calls. Tariff switch at 22% of eligible customers.
The challenge: Estimated billing complaints at 18% of total complaints. 340 active debt cases escalating monthly. Engineer scheduling consuming 3 coordinators.
Join energy and water suppliers using RhinoAgents to cut bill query costs, speed up outage communication, and deliver 24/7 customer support.