The Autonomous AI Support Executive That Resolves 78%+ Tier-1 Tickets
An enterprise-grade autonomous customer support employee that resolves tickets in under 30 seconds across Email, Zendesk, Intercom, and WhatsApp—grounded in your Company Brain RAG with deterministic human-in-the-loop safety.
Hey! Upgraded our team to Enterprise yesterday (Order #RH-9482), but our seats still show Free limit. Can you check and fix this?
Verified Order #RH-9482 in Stripe (,400/yr). Re-synced license webhook to PostgreSQL in 4.2 seconds:
Register Account Free
$0 hire fee. Receive 1,000 free execution credits immediately.
Connect Helpdesk Once
1-click OAuth to Zendesk, Intercom, Freshdesk, Email & WhatsApp.
Ingest Company Brain
Sync help docs, Notion, FAQs, return policies & API manuals via RAG.
Autonomous 24/7 Support
Maya resolves 78%+ of inquiries under 30s with human escalation safety.
Pre-Built, Production-Grade Support Architecture
Maya arrives equipped with 6 specialized sub-agents and tool-calling routines designed to resolve tier-1 inquiries, execute backend actions, and safeguard brand reputation.
Omnichannel Ingestion
Omnichannel Ticket Ingestion & Routing
Monitors Zendesk, Intercom, Freshdesk, Email, and WhatsApp simultaneously. Evaluates urgency, customer tier, sentiment, and language to route or resolve instantly.
Vector RAG
Knowledge Base Vector RAG & Resolution
Queries your company Notion docs, PDF manuals, and FAQ knowledge base in milliseconds. Synthesizes clear, empathetic, 100% accurate troubleshooting answers with citation links.
Action Execution
Autonomous Actions: Refunds & Resets
Beyond chatting, Maya triggers Stripe refunds (under guardrailed limits), resets user passwords, updates shipping addresses in Shopify, and provisions SaaS subscription seats.
PII Protection
Deterministic Guardrails & PII Redaction
Masks credit card numbers, passwords, and sensitive PII before models process messages. Enforces strict financial limits on refund issuance and prevents prompt injection attacks.
Human-in-the-Loop
Smart Tier-2 Escalation & Hand-Off
When customer sentiment turns negative or questions exceed confidence thresholds, Maya compiles a comprehensive context brief and escalates directly to human reps on Slack or Zendesk.
CSAT Analytics
CSAT & Real-Time Sentiment Telemetry
Collects post-resolution CSAT ratings, tracks customer churn risk indicators, and aggregates weekly product pain point reports for product and engineering leads.
Why Support Teams Replace Ticket Queues with Maya
Slow support destroys customer retention. Maya turns inbound support into your strongest loyalty driver by eliminating ticket queues forever.
Sub-30s First Response & Resolution
Customers hate waiting 14 hours for an email response. Maya resolves inquiries in under 30 seconds across email, WhatsApp, and live chat.
78% Autonomous Ticket Deflection
Maya completely resolves 78 out of every 100 tickets without human involvement—handling order lookups, returns, basic debugging, and billing FAQs.
100% Brand Accuracy with Zero Hallucinations
Grounded in your official documentation via Vector RAG. Maya never invents policy, quotes accurate prices, and adheres to return windows with mathematical certainty.
24/7/365 Global Omnichannel Presence
Support customers across timezones without graveyard shifts. Maya operates seamlessly across Email, WhatsApp Business, Zendesk, and Web Chat simultaneously.
,000/yr Staffing & BPO Replacement
Cut offshore outsourcing retainers and per-seat helpdesk licensing taxes. Maya is free to hire ($0 template fee) with simple pay-per-compute token pricing.
Native Multi-Lingual Support (95+ Tongues)
Expand internationally without hiring native speakers for every territory. Maya automatically detects customer language and responds with natural localized fluency.
Manual Support Queues vs. Autonomous AI Support Executive
See how Maya transforms support economics and customer satisfaction compared to manual ticketing.
Manual Helpdesk & BPO Chaos
Slow • Inconsistent • Expensive
- 14+ hour average first response delay
- Burnt-out agents copy-pasting canned responses
- Zero coverage during night shifts and holidays
- ,000–,000/year salary or offshore BPO invoice
Maya • Autonomous Support Executive
Sub-30s Resolution • 24/7/365
- Sub-30s first response and instant issue resolution
- 78% tier-1 tickets deflected autonomously
- 24/7/365 coverage across Email, Zendesk & WhatsApp
- $0 template hire fee with fractional cent compute pricing
Built on RhinoAgents' Autonomous Enterprise Infrastructure
Every template on RhinoAgents is underpinned by our unified orchestration engine—combining semantic memory, dynamic vector RAG, deterministic safety guardrails, and immutable audit logs.
Company Documentation, Policies & FAQs
Upload refund rules, warranty agreements, API troubleshooting manuals, and user guides. Maya semantically indexes every sentence into high-dimensional vector embeddings to deliver cited, halluncination-free solutions.
Customer Account History & Previous Tickets
Maya recalls previous conversations across Email, Chat, and WhatsApp. She recognizes VIP accounts, references past ticket numbers, understands customer sentiment trends, and eliminates the frustration of repeating issues.
PII Redaction & Dollar Refund Caps
Credit card numbers, CVVs, and SSNs are automatically redacted before LLM processing. Deterministic rules cap automated refund execution (e.g. < ) and halt prompt injection attempts automatically.
Complete Ticket Provenance & Action Traces
Every message exchanged, RAG document retrieved, action executed in Stripe, and CSAT rating received is cryptographically recorded with exact millisecond timestamps in compliance-ready audit logs.
Dual-Key Human-in-the-Loop Governance
Automatically route refunds over or angry customer escalations to human team leads via Slack with pre-drafted replies.
Tools Required for This Template
Maya integrates natively with your existing customer support, communication, e-commerce, and billing platforms. Authenticate tools once via OAuth—zero manual maintenance.
Helpdesk & Ticketing
Ticket triage & status sync
Messaging Channels
Omnichannel customer touchpoints
Payments & E-Commerce
Refunds & order tracking
Data & Internal APIs
Live customer telemetry lookup
Need Custom CRM or Database Connectors?
RhinoAgents connects natively to 400+ SaaS apps and any internal REST API via our visual node canvas.
Workflow Architecture & Execution Pipeline
Inspect the exact state machine that powers Maya. Built as an autonomous DAG on RhinoAgents, each node executes with deterministic logic, RAG retrieval, and strict guardrails.
Ingest & Categorize
Ingests ticket from Email, Zendesk, or WhatsApp. Sanitizes PII, detects customer language, and classifies intent (Billing, Technical, Returns).
Retrieve & Reason
Queries Knowledge Base RAG for exact policy text and calls internal database to fetch the customer's live order or subscription status.
Execute & Guardrail
Evaluates refund limits and sentiment. Executes authorized API calls (Stripe/Shopify) or stages high-value requests for human sign-off.
Resolve & Escalate
Sends personalized resolution, closes ticket, collects CSAT rating, and records cryptographic audit traces of the entire interaction.
3 Ways to Deploy Your AI Support Executive
Choose the deployment model that best matches your customer support volume and governance requirements.
1-Click Helpdesk Copilot
Connect Maya to Zendesk or Intercom via OAuth. She autonomously resolves tier-1 tickets and leaves internal draft notes for tier-2.
Turnkey • $0 Template FeeHybrid Human Governance
Maya resolves standard questions immediately but routes refund requests or low-confidence tickets to Slack for 1-click human approval.
Recommended for E-Commerce • SafeHeadless API & Webhooks
Trigger Maya directly from your custom mobile app, internal CRM, or WhatsApp webhook pipeline with full programmatic execution.
Custom Webhooks • Full ControlReady-to-Use Prompts for Maya
Click to copy any prompt and immediately test it with 1,000 free execution credits on RhinoAgents.
Who Is the AI Customer Support Rep For?
Engineered for fast-growing businesses where customer inquiry volume threatens response times and burns out human agents.
E-Commerce & D2C
Shopify brands processing thousands of 'Where is my order?' tickets, returns, tracking lookups, and address updates.
B2B SaaS Scale-Ups
Software platforms requiring 24/7 technical troubleshooting, API guidance, seat provisioning, and SLA guarantee compliance.
Digital & IT Agencies
Agencies supporting client hosting, website maintenance, account onboarding, and tier-1 ticket dispatching with multi-tenant isolation.
Early-Stage Founders
Founders tired of spending 4 hours each morning answering support emails instead of building product and closing sales.
Frequently Asked Questions
Everything you need to know about hiring, customizing, and scaling with Maya, your AI Customer Support Rep.
Deploy Your AI Customer Support Rep in Under 60 Minutes
Hire Maya today with 1,000 free execution credits. Connect your helpdesk, sync your company docs, and start resolving customer tickets in under 30 seconds.