Smart Airport Operations & Traveler Concierge

Airport Authority Voice AI Concierge for Travelers & Flight Information

Provide millions of travelers with instant spoken answers for live FIDS flight statuses, parking garage space availability, TSA security checkpoint wait times, terminal dining directories, and lost property intake—24/7 in over 40 languages.

Empowering leading organizations of every scale:
SITA AODB Park Assist Infax FIDS TSA PreCheck Amadeus Airport
Airport Terminal Concierge Intake
powered by RhinoAgents Voice AI
← Traveler FIDS & Parking
Traveler Name *
David Miller Verified
Flight Gate *
BA 178 (Concourse E, Gate E6) On Schedule
TSA Checkpoint *
Checkpoint North (8 Min Wait) TSA PreCheck
Terminal Garage *
Terminal 2 Garage (Space G-42) Reserved
Airport Authority Voice AI Concierge for Travelers & Flight Information
Autonomous Airport Authority Intelligence

9 Enterprise Capabilities of Your Airport Authority Voice AI Agent

Engineered specifically for airport authorities, terminal operators, and ground operations. Answers passenger flight queries via live FIDS, reserves terminal parking, reports TSA wait times, and coordinates terminal accessibility autonomously.

9:41
Ava — Autonomous Specialist
Ava — Autonomous Specialist
Live Inbound Call
01:18
A
Ava • Voice Agent

"British Airways Flight 178 to London Heathrow is on schedule. Security checkpoint wait times at Terminal 5 are currently under 10 minutes. Gate departs from B34."

01 · Live FIDS Flight Informa

Live FIDS Flight Information Queries

Queries Airport Operational Databases (AODB) to provide exact departure gates, baggage carousels, arrival estimates, and airline terminal locations.

Real-time gate: and baggage claim carousel announcements
Pulls flight: delay reasons and aircraft status automatically
Eliminates repetitive: calls to airport switchboard operators
Flight Inquiries
9:41
Marcus — Operations Specialist
Marcus — Operations Specialist
Live Operational Inquiry
02:04
M
Marcus • Voice Agent

"Terminal 2 Garage currently has 142 covered spaces available at $24/day. Would you like me to reserve your parking spot and text you a QR entry code?"

02 · Terminal Parking Reserva

Terminal Parking Reservations & Rates

Allows travelers to check live garage capacity, pre-book economy or valet parking, and receive driving directions with automated SMS parking passes.

Live parking: garage occupancy checks across all terminals
Processes parking: space reservations via secure Stripe IVR
Sends turn-by-turn: terminal driving directions via SMS link
Parking Management
9:41
David — Priority Triage
David — Priority Triage
High-Priority Dispatch
00:54
D
David • Voice Agent

"Standard security wait times are currently 8 minutes at Checkpoint 1 and 4 minutes for TSA PreCheck. Checkpoint 3 has minimal queue."

03 · TSA Security Checkpoint

TSA Security Checkpoint Wait Times

Provides up-to-the-minute TSA security checkpoint wait times, TSA PreCheck open hours, and CLEAR biometric lane availability per terminal concourse.

Direct API: feed from airport security queue sensors
Advises passengers: on recommended airport arrival times
Reduces missed: flight incidents across peak departure banks
Security Wait Times
9:41
Elena — Client Intake AI
Elena — Client Intake AI
Live Client Consultation
01:45
E
Elena • Voice Agent

"I have logged your lost item report for a black leather laptop bag left near Gate C18. Our airport operations team has received your ticket #LF-892."

04 · Lost

Lost & Found Property Intake

Collects detailed descriptions of lost items (phones, passports, luggage, coats) left in terminals, logs reports to database, and triggers match alerts.

Automated structured: item intake voice interview
Issues tracking: claim numbers instantly via SMS confirmation
Notifies airport: lost property staff when item matches are found
Lost Property
9:41
Liam — Systems Coordinator
Liam — Systems Coordinator
Live System Verification
01:05
L
Liam • Voice Agent

"I have notified our passenger services team. A mobility assistant with a wheelchair will meet you at the Terminal 3 curbside drop-off zone."

05 · Accessibility

Accessibility & Wheelchair Requests

Coordinates terminal wheelchair escorts, electric cart shuttles, hearing aid loops, and sensory room access for passengers with special needs.

Compliant with: FAA and ACAA accessibility standards
Pre-books wheelchair: escorts at designated curbside check-in
Sends confirmation: SMS to traveler and airport assistance teams
Passenger Assistance
9:41
Ava — Status Specialist
Ava — Status Specialist
Live Status Verification
00:48
A
Ava • Voice Agent

"Rental car shuttles depart every 7 minutes from Lower Level Island 3. Rideshare pickups are located on Level 3 of the Central Parking structure."

06 · Ground Transportation

Ground Transportation & Rental Cars

Guides arriving passengers to rideshare pickup zones, taxi stands, airport shuttles, rental car centers, and inter-terminal trains.

Provides exact: terminal pickup door numbers and level directions
Answers rental: car facility operating hours and shuttle schedules
Reduces curbside: congestion and confused traveler inquiries
Ground Transport
9:41
Marcus — Priority Dispatcher
Marcus — Priority Dispatcher
Priority Warm Transfer
00:28
M
Marcus • Voice Agent

"Near Gate B12 you will find Starbucks, Shake Shack, and local artisan duty-free shops. All are open until 11:00 PM tonight."

07 · Terminal Dining

Terminal Dining & Concession Directory

Directs travelers to dining options, duty-free shopping, ATMs, mother’s nursing pods, pet relief areas, and airline lounges by concourse.

Search by: cuisine, dietary restriction, or retail brand
Provides post-security: concourse locations and walking times
Drives higher: concession and duty-free revenue per passenger
Concessions & Retail
11:15
Liam — 24/7 Concierge
Liam — 24/7 Concierge
After-Hours Intake
01:02
L
Liam • Voice Agent

"Connecting you immediately to Airport Operations and Dispatch. Please remain in your location while our security team responds."

08 · Emergency Protocol

Emergency Protocol & Airport Police Triage

Identifies unattended luggage reports, medical emergencies, or suspicious activity and immediately executes warm transfers to Airport Police Dispatch.

Keyword detection: for unattended baggage, medical distress, security breaches
Zero-latency warm: transfer to Airport Operations Center (AOC)
Transmits caller: location and GPS context to emergency dispatchers
Security Escalations
9:41
Elena — Polyglot Specialist
Elena — Polyglot Specialist
Live Multilingual Call
01:12
E
Elena • Voice Agent

"¡Bienvenido! El tren inter-terminal sale cada 3 minutos del nivel 2. Le llevará a la Terminal Internacional en solo 4 minutos."

09 · Global Multi-Lingual Tra

Global Multi-Lingual Traveler Support

Welcomes international passengers across 40+ languages with authentic native regional fluency, clear pronunciation, and localized terminology.

Real-time language: identification in under 500ms
Handles international: flight numbers and foreign carrier codes
Eliminates need: for expensive third-party translation hotlines
Global Accessibility
Live Real-Time Telephony Console

Real-Time Airports Voice AI Command Center

Monitor active customer inbound streams, confirmed bookings, priority escalations, and automated system write-backs in real time with sub-second accuracy.

Total Inbound Calls
1,482
99.4% First-Ring Answer Rate
Confirmed Bookings
1,466
Automatically Synced
Priority Escalations
16
100% Warm Staff Handoff
Avg Voice Latency
440ms
Instant Human Speech Cadence
Live Customer Intake Stream
(512) 840-2194 • Alex Morgan
Confirmed Appointment • Slot Reserved
Booked & Synced
(512) 391-7702 • Jordan Taylor
Urgent Inbound Request • Priority Triage
Warm Staff Transfer
(512) 674-9021 • Taylor Smith
Service Hours • Pricing Guidance Provided
FAQ Resolved
(512) 459-3318 • Casey Wilson
SMS Directions Pin • Intake Paperwork Dispatched
SMS Dispatched
Active Voice Stream Diagnostics ● Online
STT: Deepgram Nova-2 (120ms) TTS: Cartesia Sonic (85ms)
Live Spoken Audio Inspector

"I have reserved your appointment for tomorrow at 10:30 AM and texted your confirmation invite and directions."

Two-Way Calendar Synced • SMS Confirmation Dispatched
System Uptime: 99.99% Auto-updating live
Airports Pricing

Predictable Voice Automation. Zero Seat Taxes.

Deploy RhinoAgents with zero per-seat user fees. Your entire front desk, specialists, and managers can collaborate for free—you only pay for live voice minutes.

Transparent Consumption: 20 Credits = 1 Minute of Full Live Voice AI Call Time
Recommended for Airports 14-Day Free Trial

Airport Pro

Engineered specifically for airports managing customer inquiries, calendar scheduling, and emergency dispatch.

$49 / month Flexible Monthly · No Annual Lock-in
2,500 Voice Minutes Included / mo
50,000 Credits (at 20 credits / minute) · Overages at cost
~83 mins / day
Airports Capabilities Included:
  • Unlimited Staff Seats: Free logins for front desk, coordinators & managers.
  • Live Calendar & Booking Sync: Real-time appointment lookup and slot reservation.
  • Direct CRM & Software Sync: Automatic two-way record updates and lead capture.
  • Automated Customer Intake: Collects caller details, service needs & policy criteria.
  • Smart Warm Transfer Routing: Escalates urgent or high-value calls with full spoken context.
  • Instant SMS Confirmations: Auto-texts calendar invites, reminders, and directions.
  • Bilingual English & Spanish: Native conversational speech with auto-dialect switching.
  • 24/7 Overflow & After-Hours: Zero missed calls during lunch breaks, evenings, and weekends.
Start 14-Day Free Airports Trial
50 Free Trial Minutes No Credit Card Required Ready in 10 Mins

Scale Across All Organization Sizes

Monthly Tiers
Starter Tier
500 Mins (10k credits) · Solo operators & after-hours intake
$20/mo
Up to 3 Agents
Pro Tier Selected
2,500 Mins (50k credits) · Active single-location practice & office
$49/mo
Up to 5 Agents
Business Tier
7,500 Mins (150k credits) · Multi-location operations & regional groups
$99/mo
10+ Agents
Multi-Location Enterprise
Custom minute pools, dedicated SIP PBX trunking & custom SLA
Custom
Large Groups

Compare All Platform Plans

Need detailed credit rollover rules, custom voice cloning rates, or AI Web Chatbot add-ons?

View Full Master Pricing Directory
Instant ROI: A single recovered appointment or new client booking pays for 12+ months of RhinoAgents.
14-day free trial No credit card required Cancel anytime Unlimited staff seats Sub-500ms voice latency
Real Product Tour

It takes less than 5 mins to launch your Airports Voice AI

Explore the actual RhinoAgents platform dashboards. Follow our 8-step visual onboarding to customize intelligence, connect your tools, select studio voices, and go live.

White-Glove Onboarding & Customizations

Need Custom Workflows or Bespoke Setup?
Our Engineering Team Will Build It For You.

Have unique business logic, custom CRM/ERP database tables, specialized telephony trunks, or niche compliance rules? You don't have to build it alone. Our dedicated AI implementation engineers will design, train, integrate, and launch your custom AI agent end-to-end.

Dedicated AI Architect: 1-on-1 strategy and architecture design for your business.
Custom Integrations: Private API webhooks, proprietary databases, and specialized software connectors.
Tailored SOPs & Guardrails: Exact company knowledge ingestion, strict objection scripts, and QA testing.

Full White-Glove Onboarding

Go from zero to live AI deployment in days with zero technical heavy lifting on your end. We configure everything, test live scenarios, and hand over a fully trained AI system.

What's Included:
• Full prompt engineering & role persona calibration
• Native 2-way sync with your CRM / scheduling stack
• Comprehensive dry-run testing & live supervisor handover
Customer Stories & Proof

What Airport Directors & Operations Chiefs Say

Real operational results from organizations running RhinoAgents Voice AI on active production lines.

92% Reduction in Switchboard Queue Holds

"During morning departure peaks, our airport switchboard was inundated with travelers checking gates and parking. RhinoAgents handles over 12,000 inquiries daily, resolving 95% without transferring to staff."

+$640k Annual Parking Pre-Booking Growth

"By allowing callers to check live garage capacity and pre-book parking spots over the phone with an SMS link, our covered garage utilization jumped 18% in the first six months."

450ms AODB Query Response Time

"The AI connects directly with our SITA AODB system. It answers flight gate changes and baggage claim carousels faster and more accurately than a human operator looking at a screen."

Airport Scale & Passenger Flow Fit

Engineered for Every Stage of Airport Scale

Whether you operate a regional municipal airport, a mid-size commercial hub, or a massive multi-terminal international airport — RhinoAgents scales with your traveler traffic.

Regional Airport • 1–5 Gates

Municipal & Regional Aerodromes

Eliminate missed calls while airport staff manages flight ramp operations. Automate flight status, parking rates, and local pilot advisory hotlines 24/7.

Ideal For
Regional Airports, General Aviation Terminals, Island Airfields
8,000+ Monthly Inquiries • 0 Missed Calls
Mid-Size Hub • 10–35 Gates

Commercial Regional Airports

Handle peak holiday departure banks, automate parking garage pre-bookings, provide live TSA wait times, and streamline lost property claims.

Ideal For
Mid-Size Commercial Airports, Secondary Hubs, Vacation Gateways
70% Contact Center Savings • 98% CSAT
International Hub • 50+ Gates

Multi-Terminal International Airports

Multi-terminal call routing, direct SITA AODB and Park Assist integration, multi-lingual passenger support across 40+ languages, and AOC emergency dispatch triage.

Ideal For
Major International Hubs, Global Gateway Airports, Airport Authorities
100% 24/7 Multi-Terminal Coverage • Dedicated SLAs
Active Across All Airport Terminal Operations & Services
Flight Information (FIDS & AODB) Terminal Parking & Valet Garages TSA Security Wait Times Terminal Lost & Found Property Special Assistance & Wheelchair Care Ground Transportation & Rental Cars Dining & Concessions Directory Airport Police Emergency Triage
Native Airport IT Stack Sync

Native Airport AODB & Terminal Management Integrations

Connect RhinoAgents in under 10 minutes with your airport operational databases, parking systems, security sensors, and traveler directories.

Airport Operational Database

SITA AODB

Real-time sync for flight gates, departure times, aircraft tail numbers, and baggage carousel assignments.

Verified 2-Way Sync
Smart Parking Guidance

Park Assist

Queries live parking garage space counts and reserves economy or valet spaces automatically.

Verified 2-Way Sync
Flight Display Information

Infax FIDS Engine

Queries real-time flight arrival, departure, and baggage claim status across all airport terminal screens.

Verified 2-Way Sync
Security Checkpoint Queues

TSA PreCheck API

Pulls live security queue wait times and lane status across all terminal security checkpoints.

Verified 2-Way Sync
Terminal Operational Systems

Amadeus Airport IT

Coordinates terminal gate allocation, baggage handling systems, and ground handler dispatch.

Verified 2-Way Sync
Parking & Fee Payments

Stripe Billing

Processes terminal parking reservations, lost ticket fees, and baggage cart rentals over phone.

Verified 2-Way Sync
Global Telephony Infrastructure

Twilio Voice

Carrier-grade telephony with localized airport toll-free numbers and verified caller ID.

Verified 2-Way Sync
Lost & Found Case Tracking

Zendesk Airport

Logs traveler lost property reports, matches recovered item tags, and coordinates courier pickup.

Verified 2-Way Sync
Airport Operations Center

Slack AOC Alerts

Sends urgent emergency escalations, unattended baggage alerts, and medical distress pings to AOC.

Verified 2-Way Sync
REST & Terminal Webhooks

Custom Airport API

Secure webhook architecture for proprietary airport portals, concession directories, and police dispatch.

Verified 2-Way Sync
100% TSA & FAA CompliantReal-Time AODB Flight VerificationConnects in Under 10 MinutesUnified Multi-Terminal Phone Routing
Comparison & ROI

Busy Airport Switchboard Operators vs RhinoAgents Voice AI

Compare traditional reception challenges against always-on autonomous voice AI.

Legacy Airport Switchboard
Phone queues surge during bad weather, leaving stranded travelers waiting 45+ minutes
Operators waste hours answering repetitive "What gate is flight 204 departing from?" questions
Confused travelers park in wrong garages or miss flights due to inaccurate wait time estimates
Lost and found voicemails pile up unlogged, resulting in lost passenger property and complaints
High switchboard staffing overhead during night shifts with low call volumes
RhinoAgents Airport Voice AI
Every traveler call answered on ring 1, 24/7/365, with zero hold times across all terminals
Queries SITA AODB and FIDS displays in real time to announce exact gates and baggage carousels
Real-time TSA wait times and curbside directions texted to travelers during their commute
Structured lost property intake logs reports instantly and issues searchable claim numbers
Frees airport operations staff to focus on critical physical terminal flow and passenger safety
Frequently Asked Questions

Questions Airport Authorities Ask First

Everything you need to know about compliance, software integration, voice latency, and rollout.

RhinoAgents AI Voice Agent for Airports answers traveler calls 24/7 — providing real-time flight departure gates, terminal parking garage availability, live TSA security wait times, and lost property intake — resolving over 90% of airport switchboard inquiries automatically.

RhinoAgents connects directly via certified APIs with your Airport Operational Database (SITA AODB, Amadeus, or Infax FIDS). It retrieves real-time flight status, gate changes, and baggage carousel assignments in under 500 milliseconds.

Yes. RhinoAgents connects with Park Assist and parking management systems to check real-time garage occupancy and immediately text the caller a secure reservation link with a scannable entry barcode.

The AI conducts an intelligent structured interview, capturing item category, color, brand, serial numbers, date lost, and terminal location. It creates a ticket in your lost property database and texts the passenger a confirmation claim ID.

RhinoAgents continuously screens for safety keywords. If an emergency or security issue is detected, the AI immediately halts the standard flow and performs an instant priority warm transfer to Airport Police Dispatch or the Airport Operations Center (AOC).

This voice AI agent is built for airport authorities across 3 primary tiers: (1) Regional & Municipal Aerodromes (1–5 Gates) wanting 24/7 switchboard automation without staff overhead; (2) Mid-Size Commercial Hubs (10–35 Gates) needing live parking reservations, TSA wait times, and lost property tracking; and (3) Major International Hubs (50+ Gates) requiring multi-terminal routing, direct AODB sync, and 40+ language support.

RhinoAgents operates on a transparent credit-based model with zero per-seat human license fees. You start with 1,000 free execution credits on our 14-day Free Trial ($0). Monthly plans start at $20/month (Starter: 10,000 credits/mo), $49/month (Pro: 50,000 credits/mo), and $99/month (Business: 150,000 credits/mo). Credits are consumed based on call duration and workflow actions (such as streaming speech recognition, real-time reasoning, voice synthesis, and CRM/calendar updates). Unlimited human team members and managers can collaborate on the platform without paying per-seat penalty fees.

RhinoAgents pays for 100% of the underlying AI model costs (LLM tokens for GPT-4o, Claude 3.5 Sonnet, Gemini, etc.), ultra-low latency voice synthesis engines, streaming speech-to-text, and cloud computing infrastructure—all covered directly by your monthly credit allotment. You never need to purchase or supply your own OpenAI, Anthropic, or voice model API keys. The customer is only responsible for their own external third-party software subscriptions and telephony accounts (such as your existing CRM, scheduling software, Twilio phone numbers, SIP trunk provider, or mobile carrier forwarding fees). RhinoAgents connects seamlessly via native 1-click integrations with zero software markup.

Our guided onboarding portal makes self-serve configuration fast and simple. You configure four core areas:

  • Voice & Persona: Select a natural studio voice, set speaking cadence and greeting tone, or clone your existing office voice.
  • Knowledge Base: Upload your PDF service menus, practice policies, business hours, directions, and pricing guidelines.
  • Tools & Software Connectors: Enable certified two-way integrations with your scheduling software, CRM, or custom webhooks.
  • Telephony & Escalation: Set up simple call forwarding from your existing phone lines, and define staff warm transfer rules.

Most organizations complete self-serve configuration in under 30 minutes with zero code required.

Yes, absolutely! While RhinoAgents is 100% self-serve with zero mandatory setup fees, we offer an optional White-Glove Done-For-You Setup Service for businesses that prefer a turnkey rollout.

Our solutions engineers will handle end-to-end implementation: custom prompt engineering, voice cloning, uploading service menus, configuring multi-department call routing, certified API connections, and running live end-to-end test calls with your team.

Setup Charges: White-glove setup carries an extra, one-time onboarding charge based on your organization size, number of departments, and custom telephony/software requirements. You can request white-glove setup during trial registration or book an architecture call with our team for a custom quote.

For self-serve setup, you can be live and taking inbound customer calls in 15 to 30 minutes. For white-glove managed onboarding, implementation typically takes 2 to 5 business days depending on software credential provisioning and custom workflow testing.

Once live, your team has full access to the Real-Time Live Command Center with instant call analytics, audio playback, sentiment tracking, and transcript inspectors. Continuous AI model updates, low-latency engine improvements, and direct technical support are included with your monthly plan with no maintenance fees.

RhinoAgents Airport Voice

Elevate Your Airport Traveler Experience. 24/7.

Join progressive airport authorities that use RhinoAgents to eliminate switchboard wait times, increase commercial parking revenue, and guide millions of travelers effortlessly.

Start Free Trial Book Airport Operations Demo
TSA & FAA Regulatory Compliant SITA AODB / FIDS Sync No Credit Card Required