Call Centers & BPOs  ·  Voice AI Agent Builder  ·  Trusted by 300+ Centers

Create Your Own
Call Center Voice AI Agent

Scale your contact center without scaling headcount. Auto-generate your AI agent in under 10 minutes to handle tier-1 support, replace IVR, run outbound campaigns, collect CSAT, and slash average handle time 24/7.

Create My Agent — Free See a Live Demo
Live in under 10 minutes · SOC 2 Certified · IVR Replacement Ready · Works with any phone system
Configure your agent below — takes less than 10 minutes
app.rhinoagents.com — Agent Builder · Call Center Agent
Drafting
Industry
Use Cases
Integrations
4
System Prompt
5
Voice & Tone
6
Languages
7
Knowledge Base
Step 1 — Industry Selected
Call Center / BPO
In-house Support
Outsourced CX
Step 2 — Use Cases Selected
Inbound Tier-1 Support
IVR Replacement
Smart Call Routing
Outbound Campaigns
CSAT Surveys
Appointment Booking
Payment Follow-ups
Step 3 — Integrations Connected
Zendesk
Salesforce SC
Twilio Flex
Five9
Genesys Cloud
Freshdesk
RingCentral
Step 4 — Generated System Prompt (AI-Written)

Based on your industry, use cases, and integrations, RhinoAgents auto-generated this system prompt. Edit it freely before saving.

You are an AI voice support agent for a call center powered by RhinoAgents. ## Your Role You handle all inbound customer calls — resolving tier-1 support queries, routing complex issues to the right team, collecting structured information before warm-transferring, running outbound CSAT surveys, and managing appointment or payment reminders. You are calm, efficient, and resolution-focused. ## Available Integrations - Zendesk: Create tickets, check ticket status, update resolution notes - Salesforce Service Cloud: Log interactions, retrieve customer history - Twilio Flex / Five9: Warm transfer with context, manage queue routing ## Primary Use Cases 1. Tier-1 Support: Answer FAQs, reset passwords, check order/account status. 2. Smart Routing: Identify intent, route to correct queue with summary. 3. Outbound Surveys: Call customers post-resolution, collect CSAT score. 4. Campaign Calls: Deliver messages, collect responses, log outcomes. ## Escalation Rules Escalate to live agent if: customer is distressed, issue is unresolved after 3 turns, or explicit human request.
Step 5 — Voice & Tone
Choose a Voice
Alex · Male · Clear & Efficient
Selected
Sofia · Female · Warm & Calm
Agent Tone
Efficient & Clear
Empathetic
Professional
Speaking Speed
Slow
Fast
Step 6 — Languages

Select every language your agent should speak. Auto-detect switches per caller automatically.

English
Spanish
French
Portuguese
German
Hindi
Arabic
+ 22 more
Auto-detect is ON — agent switches language based on caller dialogue automatically.
Fallback Language
English (US)
Step 7 — Knowledge Base

Upload SOPs, FAQ docs, or escalation scripts. AI uses RAG to answer accurately and stay on-brand.

Tier1_Resolution_Playbook_2026.pdf
Escalation_Decision_Tree_v3.docx
https://yourhelpdesk.com/articles/... Crawl
Drop files or paste a URL
PDF · Word · CSV · SOPs · FAQ Docs · URL crawl
All data encrypted · SOC 2 Type II · Your docs are never used to train other agents
Launch My Call Center Agent
Done-For-You Setup

Struggling with Setup?
We Will Build It For You.

While our self-serve dashboard allows you to deploy voice support agents in under 10 minutes, we know mapping multi-tier routing and ticketing logic can feel overwhelming.

RhinoAgents offers Done-For-You setup support at a rate of $50 per hour. Our team will design, integrate, test, and launch your Voice AI agent for you.

Request DFY Setup ($50/hr)

Custom Prompt Design

Our engineering experts will write and optimize system prompts to route customer support calls, resolve basic tickets, and capture caller details.

API & CRM Connection

We'll connect Zendesk, HubSpot, Salesforce, and live telephony tools securely to keep client records and ticket priorities synced.

End-to-End Call Testing

Before going live, we perform mock calls to test concurrency up to 500 parallel lines and check support queue transfer delay times.

Operations Console

Live Call Center Command Center

Monitor live inbound queues, active transcripts, outbound campaign performance, and CSAT scores in real time.

console.rhinoagents.com — Live Call Center Monitor
Live Feed
Calls Handled Today
1,847
↑ 312 vs yesterday
AI Resolved (No Agent)
1,104
60% containment rate
Avg Handle Time
2.4 min
↓ 68% vs 7.5 min target
CSAT Score
4.8★
Live Call Queue
Now
James K. · Billing Dispute
Escalate
1m ago
Maria G. · Password Reset
Resolved
3m ago
Chen W. · Order Status
Done
5m ago
Amy T. · CSAT Survey
Outbound
Outbound Campaigns
CSAT Survey — Batch 4
Running
482 / 600 calls completed
Payment Reminder — June
Complete
1,200 calls · 74% response rate
Renewal Reminder — Q3
Scheduled
Starts: Jul 1 · 3,400 contacts
Live Transcript — James K.
Escalation
Caller: I was charged twice for the same order and I've been waiting three weeks for a refund. This is unacceptable.
AI Agent: I completely understand your frustration, James, and I sincerely apologize for this. I can see the duplicate charge on your account. Let me create ticket #SUP-9821 for this and transfer you directly to our billing specialist who can process your refund immediately.
Caller: Finally, yes please. I just want this resolved today.
AI Agent: Absolutely. Ticket #SUP-9821 is created and priority-flagged. Transferring you now — your specialist has your full history and will not ask you to repeat anything.
Ticket logged. Warm transfer to billing team initiated.
Integrations Synced: Zendesk, Salesforce Service Cloud, Twilio Flex, Five9, Genesys Cloud
Real-time Sync Active
The Difference

What Running Without AI Costs Your Call Center

Every second of unnecessary hold time and every repetitive tier-1 call is direct cost with zero value.

Without AI
Agents spend 60% of their day on repetitive tier-1 calls
Outdated IVR confuses callers and inflates abandon rates
High agent turnover driven by tedious, repetitive work
Outbound campaigns require dedicated manual dialing teams
Peak hours cause missed calls, long queues, and churn
With RhinoAgents AI
AI handles all tier-1 calls; agents focus on high-value issues
Natural language IVR routes callers accurately on first attempt
Agents receive only complex, meaningful work — retention improves
Outbound campaigns run automatically, logged and tracked live
Unlimited concurrent calls — zero abandoned calls during peak hours
Capabilities

What Your AI Call Center Agent Handles

From the first ring to a resolved ticket — your agent manages the entire customer interaction lifecycle.

Inbound Tier-1 Support

Handles password resets, account status, order tracking, FAQs, and basic troubleshooting — without any human involvement.

Smart IVR Replacement

Replaces press-1 menus with natural language routing — callers say what they need and are directed to the right queue instantly.

Warm Escalation Transfers

Detects when a human is needed, packages the full call context, and transfers to the right agent team — no repeating details.

Outbound Campaign Calls

Dials your contact list, delivers messages, handles responses, and logs outcomes for CSAT, reminders, or lead qualification campaigns.

Post-Call CSAT Surveys

Automatically calls customers after resolution to collect satisfaction scores, verbatim feedback, and NPS ratings.

Auto Ticket Creation

Creates, categorizes, and routes support tickets in Zendesk, Freshdesk, or ServiceNow — automatically, after every call.

Dashboard

Full Visibility Across Every Call, Agent & Campaign

Live queues, containment rates, AHT trends, CSAT scores, and outbound campaign results — in one view.

Live Queue Monitor

See every active call in real time — caller, intent, AI or human, duration, and resolution status.

Full Call Transcriptions

Every call transcribed, timestamped, and searchable. Use for QA, coaching, compliance, and trend analysis.

AHT & Containment Analytics

Track average handle time, AI containment rate, escalation rate, and resolution speed by campaign, skill, or date range.

Campaign Performance

Live progress on outbound campaigns — dials placed, pick-up rates, responses logged, and conversion metrics.

CSAT & NPS Dashboard

Aggregate satisfaction scores, trending issues, verbatim responses, and sentiment breakdowns — updated in real time.

Automated Weekly Reports

Call volumes, resolution rates, AHT improvements, cost savings, and CSAT — delivered to managers every week.
Results

What Changes When You Go Live

Real metrics from call centers and BPOs using RhinoAgents voice AI.

Metric Before AI Agent After AI Agent
Average Handle Time 7.5 minutes 2.4 minutes (−68%)
Tier-1 AI Containment Rate 0% 60%+ of all calls
Abandoned Call Rate ~18% during peak hours Near Zero
First-Call Resolution Rate 54% 91%
Cost per Resolved Call $14.80 avg $5.20 (−65%)
Outbound Campaign Speed Manual dialing, days Automated, same-day launch
Setup Time Weeks of IVR config & training Under 10 minutes
Center Types

Built for Every Type of Call Center

From boutique in-house support teams to massive BPOs — RhinoAgents scales with your operation.

Inbound Support Centers
Outbound Sales BPOs
Outsourced CX Providers
In-house Enterprise Teams
SaaS Tech Support
Retail & E-commerce CX
Success Stories

Call Centers Already Transforming with AI

How contact centers are cutting costs, reducing AHT, and improving CSAT at scale.

Telecom BPO — 800 Agents

AHT Dropped from 7.5 to 2.4 Minutes

Deployed RhinoAgents to handle all tier-1 billing and account inquiries. 60% of calls never reached a human agent — saving $2.1M in annual staffing costs.

−68%
Avg Handle Time
60%
AI Containment
E-commerce CX Team

Peak Season: Zero Abandoned Calls

3× normal call volume during holiday sales handled without adding a single agent. AI answered every call, resolved 70% instantly, and warm-transferred the rest with full order context.

3×
Volume Handled
0
Abandoned Calls
Insurance Outbound BPO

CSAT Campaigns Automated at Scale

Replaced manual dialers for post-claim CSAT surveys. 4,200 calls completed per week automatically — response rate improved to 74% and team saved 320 hours of manual dialing.

4.2K
Calls / Week
74%
Response Rate
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Integrations

Works With Your Existing Contact Center Stack

No ripping out your current platform. Plug RhinoAgents in alongside your existing tools in minutes.

Helpdesk Platforms

Zendesk, Freshdesk, ServiceNow, Intercom, Jira Service Management

CRM Systems

Salesforce Service Cloud, HubSpot, Zoho CRM, Microsoft Dynamics 365

CCaaS Platforms

Twilio Flex, Five9, Genesys Cloud, Avaya, Amazon Connect, NICE CXone

Analytics & WFM

Tableau, Power BI, Verint, NICE Workforce Management, Aspect

Messaging & SMS

Twilio SMS, WhatsApp Business, Slack, Microsoft Teams, email handoff

RhinoAgents Suite

AI Chat Agent, AI Lead Qualification, AI CSAT Surveys, AI Outbound Dialer

Done-For-You Setup

Struggling with Setup?
We Will Build It For You.

While our self-serve dashboard allows you to deploy receptionist agents in under 10 minutes, we know configuring software APIs and custom prompting can sometimes feel overwhelming.

RhinoAgents offers Done-For-You setup support at a rate of $50 per hour. Our team will design, integrate, test, and launch your Voice AI agent for you.

Request DFY Setup ($50/hr)

Custom Prompt Design

Our engineering experts will write and optimize the system prompts to perfectly match your brand guidelines, specific use cases, and business terms.

API & CRM Connection

We'll connect your scheduling tools, CRMs (HubSpot, Salesforce, Zoho), or industry-specific software databases securely to keep bookings and contacts synced.

End-to-End Call Testing

Before going live, we perform mock calls to test response latency, verify voice naturalness, and configure fallback routing rules.

FAQ

Questions Call Center Managers Ask

Straight answers — no fluff.

No. Describe your call flows and escalation rules in plain English, connect your helpdesk or CRM, choose a voice, and go live in under 10 minutes. No technical skills needed.
Yes — RhinoAgents replaces outdated DTMF IVR with a fully conversational AI that understands natural language, routes calls accurately to the right queue, and resolves tier-1 issues without any button pressing.
When the AI detects a complex issue, a frustrated customer, or an explicit request for a human, it performs a warm transfer to the right queue — passing the caller's name, intent, full conversation history, and any CRM data — so agents never start cold.
Yes — schedule outbound voice campaigns for CSAT surveys, payment reminders, appointment confirmations, or lead qualification. The AI calls your contact list, handles the conversation, logs every outcome, and updates your CRM automatically.
Yes. Integrates with Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, HubSpot, and most major platforms via API. Auto-creates tickets and updates customer records after every call.
Yes. BPOs and outsourced call centers can configure separate agents for each client — with distinct branding, scripts, knowledge bases, escalation rules, and reporting — all managed from one RhinoAgents dashboard.
If the AI cannot resolve a query within your defined escalation threshold (e.g., 3 turns), it gracefully acknowledges the limitation, thanks the caller, and performs a warm transfer to a live agent or schedules a callback — never leaving a caller stranded.
Yes — the AI auto-detects the caller's language and switches accordingly. You can activate any of 30+ supported languages, set a fallback language, and configure language-specific scripts or escalation paths.
All calls and transcriptions are encrypted using AES-256 bank-grade protocols. We are SOC 2 Type II certified. Your customer call data is never used to train external models or shared with third parties.
Yes — update call scripts, escalation rules, FAQ responses, and tone anytime from your dashboard in plain English. Changes go live immediately, no developer or redeployment needed.
🦏 RhinoAgents

Every Call Answered. Every Ticket Logged. Every Campaign Sent.

Stop losing revenue to long queues, abandoned calls, and repetitive agent work. Give your call center a voice AI agent that handles tier-1 support, replaces IVR, runs campaigns, and collects CSAT — around the clock.

Start Free Trial Book a Demo
SOC 2 Certified
Live in Under 10 Minutes
IVR Replacement Ready
Zendesk, Five9 & Genesys