Call Centers & BPOs Voice AI That Doesn't Lose the Caller

RhinoAgents is built on an elastic cloud infrastructure capable of scaling to over 50,000 concurrent calls in seconds. During unexpected outages or promotional spikes, every caller is answered immediately on the first ring with zero queue hold times.

Yes — RhinoAgents connects seamlessly via standard SIP trunks and certified native APIs with Genesys Cloud, Five9, NICE CXone, Talkdesk, Cisco, and Avaya. You can deploy it as an upstream tier-1 filter without replacing your current infrastructure.

When a call requires human escalation, the AI checks agent availability in your CCaaS queue, executes a warm transfer, and speaks a concise briefing summary to the human agent before dropping off, ensuring the customer never repeats themselves.

Yes. RhinoAgents is fully PCI-DSS Level 1 compliant. Card details and CVVs are captured in a hardened IVR environment and tokenized directly with your payment processor without human agents or recordings ever capturing sensitive card numbers.

This voice AI agent is built for contact center operations across 3 primary tiers: (1) Internal Helpdesks (5–25 Seats) wanting zero hold times without hiring staff; (2) Mid-Market Customer Care Centers (30–150 Seats) needing automated tier-1 deflection, CRM sync, and PCI payments; and (3) Global Enterprise BPOs (500+ Seats) requiring multi-facility PBX trunking, 40+ languages, and dedicated VPCs.

RhinoAgents operates on a transparent credit-based model with zero per-seat human license fees. You start with 1,000 free execution credits on our 14-day Free Trial ($0). Monthly plans start at $20/month (Starter: 10,000 credits/mo), $49/month (Pro: 50,000 credits/mo), and $99/month (Business: 150,000 credits/mo). Credits are consumed based on call duration and workflow actions (such as streaming speech recognition, real-time reasoning, voice synthesis, and CRM/calendar updates). Unlimited human team members and managers can collaborate on the platform without paying per-seat penalty fees.

RhinoAgents pays for 100% of the underlying AI model costs (LLM tokens for GPT-4o, Claude 3.5 Sonnet, Gemini, etc.), ultra-low latency voice synthesis engines, streaming speech-to-text, and cloud computing infrastructure—all covered directly by your monthly credit allotment. You never need to purchase or supply your own OpenAI, Anthropic, or voice model API keys. The customer is only responsible for their own external third-party software subscriptions and telephony accounts (such as your existing CRM, scheduling software, Twilio phone numbers, SIP trunk provider, or mobile carrier forwarding fees). RhinoAgents connects seamlessly via native 1-click integrations with zero software markup.

Our guided onboarding portal makes self-serve configuration fast and simple. You configure four core areas:

• Voice & Persona: Select a natural studio voice, set speaking cadence and greeting tone, or clone your existing office voice.
• Knowledge Base: Upload your PDF service menus, practice policies, business hours, directions, and pricing guidelines.
• Tools & Software Connectors: Enable certified two-way integrations with your scheduling software, CRM, or custom webhooks.
• Telephony & Escalation: Set up simple call forwarding from your existing phone lines, and define staff warm transfer rules.

Most organizations complete self-serve configuration in under 30 minutes with zero code required.

Yes, absolutely! While RhinoAgents is 100% self-serve with zero mandatory setup fees, we offer an optional White-Glove Done-For-You Setup Service for businesses that prefer a turnkey rollout.

Our solutions engineers will handle end-to-end implementation: custom prompt engineering, voice cloning, uploading service menus, configuring multi-department call routing, certified API connections, and running live end-to-end test calls with your team.

For self-serve setup, you can be live and taking inbound customer calls in 15 to 30 minutes. For white-glove managed onboarding, implementation typically takes 2 to 5 business days depending on software credential provisioning and custom workflow testing.

Once live, your team has full access to the Real-Time Live Command Center with instant call analytics, audio playback, sentiment tracking, and transcript inspectors. Continuous AI model updates, low-latency engine improvements, and direct technical support are included with your monthly plan with no maintenance fees.