Cancellations & Refunds Voice AI That Doesn't Lose the Customer

When a caller requests to cancel a subscription, the AI asks about their experience and dynamically presents tailored save offers (e.g. 30% discount for 3 months, skipping the upcoming delivery, or switching to an alternate product tier), retaining an average of 24% of canceling customers.

Yes. RhinoAgents connects with Shippo, ShipStation, or Shopify Shipping to generate a prepaid USPS or UPS return label with a QR code, immediately texting the tracking link to the customer’s phone while they are on the line.

You define your return window rules (e.g. 30 days from delivery, original condition only) and refund caps. The AI enforces these rules consistently, rejects expired claims, and captures verbal consent to protect against illegitimate bank chargebacks.

Yes. To preserve cash flow, RhinoAgents can automatically propose an instant store credit with a 10% to 20% bonus incentive (e.g. "$60 store credit today instead of a $50 card refund"), keeping funds within your business ecosystem.

This voice AI agent is built for commerce businesses across 3 primary tiers: (1) Emerging DTC Brands (500–2,500 Orders/mo) wanting automated return labels without hiring staff; (2) Mid-Market Subscription Retailers (5k–30k Orders/mo) needing dynamic retention save flows and Recharge integration; and (3) Enterprise Omni-Channel Retailers (50k+ Orders/mo) requiring multi-brand routing and chargeback defense audit trails.

RhinoAgents operates on a transparent credit-based model with zero per-seat human license fees. You start with 1,000 free execution credits on our 14-day Free Trial ($0). Monthly plans start at $20/month (Starter: 10,000 credits/mo), $49/month (Pro: 50,000 credits/mo), and $99/month (Business: 150,000 credits/mo). Credits are consumed based on call duration and workflow actions (such as streaming speech recognition, real-time reasoning, voice synthesis, and CRM/calendar updates). Unlimited human team members and managers can collaborate on the platform without paying per-seat penalty fees.

RhinoAgents pays for 100% of the underlying AI model costs (LLM tokens for GPT-4o, Claude 3.5 Sonnet, Gemini, etc.), ultra-low latency voice synthesis engines, streaming speech-to-text, and cloud computing infrastructure—all covered directly by your monthly credit allotment. You never need to purchase or supply your own OpenAI, Anthropic, or voice model API keys. The customer is only responsible for their own external third-party software subscriptions and telephony accounts (such as your existing CRM, scheduling software, Twilio phone numbers, SIP trunk provider, or mobile carrier forwarding fees). RhinoAgents connects seamlessly via native 1-click integrations with zero software markup.

Our guided onboarding portal makes self-serve configuration fast and simple. You configure four core areas:

• Voice & Persona: Select a natural studio voice, set speaking cadence and greeting tone, or clone your existing office voice.
• Knowledge Base: Upload your PDF service menus, practice policies, business hours, directions, and pricing guidelines.
• Tools & Software Connectors: Enable certified two-way integrations with your scheduling software, CRM, or custom webhooks.
• Telephony & Escalation: Set up simple call forwarding from your existing phone lines, and define staff warm transfer rules.

Most organizations complete self-serve configuration in under 30 minutes with zero code required.

Yes, absolutely! While RhinoAgents is 100% self-serve with zero mandatory setup fees, we offer an optional White-Glove Done-For-You Setup Service for businesses that prefer a turnkey rollout.

Our solutions engineers will handle end-to-end implementation: custom prompt engineering, voice cloning, uploading service menus, configuring multi-department call routing, certified API connections, and running live end-to-end test calls with your team.

For self-serve setup, you can be live and taking inbound customer calls in 15 to 30 minutes. For white-glove managed onboarding, implementation typically takes 2 to 5 business days depending on software credential provisioning and custom workflow testing.

Once live, your team has full access to the Real-Time Live Command Center with instant call analytics, audio playback, sentiment tracking, and transcript inspectors. Continuous AI model updates, low-latency engine improvements, and direct technical support are included with your monthly plan with no maintenance fees.