Auto Repair Shops  ·  Voice AI Service Advisor  ·  Live SMS Estimate Sync

Create Your Own
Auto Service Voice AI Advisor

Keep your repair bays filled and phone lines clear. Generate your custom AI voice advisor in under 10 minutes to book repair visits, quote standard service prices, provide repair status updates, and follow up on recalls 24/7.

Create AI Advisor — Free See Live Demo
Live in under 10 minutes · GLBA safeguards compliant · Mitchell 1 & Shop-Ware Synced · Route your existing business number
Configure your service advisor below — takes less than 10 minutes
app.rhinoagents.com — Advisor Builder · Shop Configuration
Drafting
Shop Type
Use Cases
Shop-SMS Sync
4
System Prompt
5
Advisor Voice
6
Languages
7
Shop Policies
Independent Shop
Quick-Lube/Specialty
Euro/Import Specialists
Service Scheduling
Repair Status Checks
Diagnostic Fee Quotes
Outbound recall alerts
Deferred maintenance followups
Tow Truck Dispatch
Parts Department Routing
Mitchell 1 (ProDemand)
Shop-Ware
Stripe (Payments)
Twilio (Voice carrier)
Tekmetric
Shopmonkey API
Xtime Scheduler

Our generative engine auto-wrote this prompt for your auto service voice agent. Customize diagnostic rates and rules anytime.

You are an AI Service Advisor for an independent auto repair shop powered by RhinoAgents. ## Your Role Handle inbound service calls — booking repair slots, confirming labor diagnostics, checking status of work orders, and routing parts department queries. You are practical, diagnostic-focused, and write clean notes. ## Connected Software - Mitchell 1 / Shop-Ware: Access appointment slots, query work order logs - Stripe API: Secure diagnostic reservation payments or invoice approvals - SMS Carrier: Auto-deliver address links and text repair sheets ## Advisor Plays 1. Schedule Visit: Ask Year, Make, Model, and Symptoms (e.g. brakes grinding, check engine light). Quote shop diagnostic fee ($120). Book next bay slot. 2. Status Check: Verify phone number. Search Mitchell 1. Quote technician comments (e.g. "parts arriving at 2 PM, alignment in progress"). 3. Emergency Towing: If customer mentions roadside breakdown, offer emergency towing partner number or transfer instantly. ## Escalation Rules Escalate immediately if customer calls to negotiate warranty coverage, reports vehicle damage in shop, or insists on talking to their specific mechanic.
Choose a Voice
Rusty · Male · Helpful Advisor
Selected
Gail · Female · Warm & Clear
Agent Tone
Diagnostic-focused
Empathetic
Practical
Speaking Speed
Slow
Fast

Support all vehicle owners. The agent auto-detects English, Spanish, or other languages dynamically.

English
Spanish
French
Polish
Tagalog
Mandarin
+ 12 more
Auto-detect is ON — agent switches languages seamlessly depending on caller dialogue.
Primary Language
English (US)

Upload labor rates, parts warranty policies, towing routes, and loaner car eligibility rules.

Labor_Rates_And_Common_Parts.csv
Diagnostic_Fees_And_Warranties.pdf
https://www.yourshop.com/services-pricing... Crawl
Upload labor rates or towing list
XML · CSV · PDF · Mitchell/Shop-ware feed · URL crawl
Secure data transmission · Mitchell 1 Certified Integrator · Compliance with FTC Safeguards Rules
Deploy Service Advisor AI
Done-For-You Setup

Struggling with Setup?
We Will Build It For You.

While our self-serve dashboard allows you to deploy auto repair shop voice agents in under 10 minutes, we know syncing diagnostic booking flows and parts databases can feel overwhelming.

RhinoAgents offers Done-For-You setup support at a rate of $50 per hour. Our team will design, integrate, test, and launch your Voice AI agent for you.

Request DFY Setup ($50/hr)

Custom Prompt Design

Our engineering experts will write and optimize system prompts to capture car VINs, list maintenance specials, and schedule repair times.

API & CRM Connection

We'll connect Shop-Ware, Tekmetric, Mitchell 1, or Google Calendar securely to keep repair order updates and shop schedules synced.

End-to-End Call Testing

Before going live, we perform mock calls to test technician dispatch alerts, emergency service bookings, and diagnostic fee explanations.

Live Command Center

Watch Your Repair Shop Queue Live

See live diagnostic bookings, Mitchell 1 status updates, diagnostic fee holds, and safety recall outbound calls running concurrently.

Live Call Transcript
ID: #REP-9932 | Diagnostic Booking
Caller (James L.): Hi, my 2018 Honda Accord has a squeaking noise when braking, and the check engine light just popped up. Can I drop it off tomorrow morning?
AI Service Advisor (Rusty): I can help with that, James. I see a diagnostic slot open tomorrow at 8:30 AM or 10:00 AM. Our standard diagnostic labor rate is $120, which is fully applied to any repairs we perform. Which time slot works best?
Caller (James L.): 8:30 AM works well. Do you have a loaner car available for the day?
AI Service Advisor (Rusty): Let me check our loaner fleet database. Yes, we have a compact loaner sedan available for tomorrow. I have secured the loaner and reserved the 8:30 AM diagnostic bay for your 2018 Accord. I am texting a confirmation link with our address and check-in instructions. Is there anything else you need?
Caller (James L.): That's all. See you tomorrow at 8:30!
AI Service Advisor (Rusty): Awesome. The Accord is locked in. Have a safe drive in, James!
Service Scheduled (8:30 AM) Loaner Sedan Secured
Synced to Mitchell 1 Shop Planner
Active Calls & Service Bay Queue 3 In-Flight
0m 52s James L. (Accord Grinding Brakes) Schedule
1m 40s Clara M. (Waiting for parts status query) Status Check
Just Now Timothy B. (Oil Leak diagnostic quote) Estimate
Dialing Robert P. (Outbound safety recall alert) Outbound
Outbound Preventative & Recall Alerts
Deferred Maintenance Outreach 72% Completed
Dials: 360 / 500 deferred owners Bay appointments scheduled: 48 cars
Safety Airbag Recall Notifications 88% Completed
Dials: 440 / 500 recall roster Service lane bookings: 79 vehicles
Comparison

Overwhelmed Advisors vs RhinoAgents Service AI

Don't let booking requests ring out or get delayed because advisors are writing estimates.

Traditional Service Counter
Incoming service calls ring out while advisors check in vehicles at the counter
Status check calls delay advisors, putting technicians on hold for parts instructions
Deferred repair rosters sit uncalled, wasting potential bay labor hours
No automated diagnostic holds — high rate of customer no-shows
Advisors have to explain address directions, hours, or diagnostic rules manually
RhinoAgents Service AI Advisor
Every service call answered on the first ring, 24/7/365
Status checks looked up dynamically in Mitchell 1, reducing phone hold times to zero
Automated outbound campaigns systematically follow up on deferred maintenance
AI captures diagnostic deposits via Stripe, slashing no-shows by 88%
Diagnostic fees, policies, address, and check-in terms texted automatically
Capabilities

Built to Keep Auto Service Moving

Our specialized service advisor voice models are trained on auto repair terminology, diagnostic workflows, and labor books.

Service Scheduling

AI gathers vehicle specs, records client diagnostic symptoms (e.g. check engine light, brake noise), reviews diagnostic calendar limits, and schedules the bay slot.

Repair Status Checks

Customers call for status updates. The AI queries work orders in Mitchell 1 or Shop-Ware and reads advisor status logs (e.g. "on the lift, wheel alignment in progress").

Diagnostic Quote & Holds

Quotes standard shop labor diagnostic fees ($120/hr) or common service rates (oil change, alignment) and can collect credit authorization to prevent no-shows.

Safety Recall Outreach

Automated campaigns call customers regarding open safety recalls (e.g. airbag or brake checks), schedule immediate appointments, and update shop orders.

Deferred Repair Follow-ups

AI calls customers with deferred maintenance lists, reminds them of past recommendations, quotes labor prices, and schedules follow-up visits.

Emergency Towing Routing

AI recognizes calls from stranded motorists, Pauses standard booking, quotes towing parameters, and routes the call directly to your roadside service partners.

Ecosystem

Native Shop Software Integrations

Sync repair orders, technician logs, and stripe diagnostic authorizations instantly.

Mitchell 1
ProDemand & SMS Sync
Shop-Ware
Live repair ticket tracker
Stripe
Diagnostic deposits & holds
Tekmetric
Scheduler integration
Shopmonkey
Labor book lookup API
Xtime
Dealership service sync
RingCentral
SIP Trunk Routing
Custom API
Webhooks & JSON endpoints
Results

Optimize Shop Labor Hours

Compare AI service advisor metrics against standard auto service advisor workflows.

Shop Service Metric Traditional Service advisors RhinoAgents Service AI
Hold & Queue Time 8m 40s average queue Instant Response (0s)
After-Hours Scheduling Rate 0% (Sent to shop voicemail) 100% captured & booked
Diagnostic No-Show Rate 24% average drop rate Under 3% (via Stripe holds)
Labor Hours Sold per Month Avg 340 billing hours Avg 485 billing hours (+42%)
Repair Status Checks Response Deferred to end of work day Instant (Synced to Mitchell 1)
Recall Campaign Outreach Advisors dial 10/day max Dials entire roster in 10 minutes
Weekly BDC Advisor Overhead $1,450 per rooftop $340 (75% savings)
Case Studies

Shops Booking More Repairs

Read how auto shops are maximizing labor hours and saving advisor time.

Independent 8-Bay Shop

Advisor Phone Load Slashed

"Our advisors were constantly interrupted by status check calls and oil change booking requests. RhinoAgents handles these routine calls. Advisors now spend more time consulting in the service lanes."

70%
Advisor Relief
+25%
Bay Utilization
Euro Specialty Auto Center

Deferred Repairs Recovered

"Our database had thousands of deferred brakes and engine repair recommendations. RhinoAgents ran outbound campaigns quoting past diagnostic fees and booked 112 deferred repair jobs."

112
bay bookings
-$7.8k
Monthly Overhead
Multi-Location Service Chain

No-Shows Near Eliminated

"Customers would schedule diagnostic visits online but fail to show. RhinoAgents secures credit authorizations for diagnostic fees over the phone via Stripe, cutting diagnostic no-shows to near zero."

88%
No-show reduction
96%
Customer CSAT
Done-For-You Setup

Struggling with Setup?
We Will Build It For You.

While our self-serve dashboard allows you to deploy receptionist agents in under 10 minutes, we know configuring software APIs and custom prompting can sometimes feel overwhelming.

RhinoAgents offers Done-For-You setup support at a rate of $50 per hour. Our team will design, integrate, test, and launch your Voice AI agent for you.

Request DFY Setup ($50/hr)

Custom Prompt Design

Our engineering experts will write and optimize the system prompts to perfectly match your brand guidelines, specific use cases, and business terms.

API & CRM Connection

We'll connect your scheduling tools, CRMs (HubSpot, Salesforce, Zoho), or industry-specific software databases securely to keep bookings and contacts synced.

End-to-End Call Testing

Before going live, we perform mock calls to test response latency, verify voice naturalness, and configure fallback routing rules.

FAQ

Questions Repair Shops Ask

Answers about software sync, diagnostic holds, and billing rules.

No. Connect your Mitchell 1, Shop-Ware, or Tekmetric API credentials in the dashboard, upload your labor/service checklist, select a voice, and launch. Under 10 minutes.
The AI matches the caller's phone number against active work orders in your shop management system. It reviews internal technician status logs (e.g. alignment complete, waiting for parts) and reads the updates directly to the customer.
Yes. The AI agent quotes your diagnostic rates (e.g. $120 standard diagnostic fee), captures credit card information securely via Stripe integrations, and processes diagnostic reservation deposits to confirm bookings.
If the caller reports they are stranded, the vehicle has broken down, or they need immediate towing assistance, the AI recognizes the emergency, pauses scheduling, and routes them to your towing partner.
For simple diagnostic or common replacement parts, the AI references your uploaded lists. For complex parts lookups or trade inquiries, the AI performs a warm transfer to your parts department counter.
Yes. You can route calls based on custom schedules. You can route to the AI during nights, weekends, and holidays, and route to your counter team during business hours.
Yes. RhinoAgents complies with PCI DSS Level 1 standards. Credit card details are tokenized securely via Stripe and never recorded or stored in transcripts or call logs.
You upload a CSV deferred work list or link your CRM. The AI dials the list, references the technician's past recommendations (e.g. "technician noted brakes at 10% on your last visit"), and books the bay visit.
Yes. The AI service advisor speaks over 15 languages, including English and Spanish. It auto-detects the customer's language during the conversation and switches instantly.
Any updates made in your shop software or Mitchell 1 credentials sync instantly to the voice advisor. You can also edit instructions, rates, and towing partners anytime from your dashboard.
🦏 RhinoAgents Service

Keep Your Bays Full. 24/7.

Schedule diagnostic appointments, process Stripe holds, answer Mitchell 1 status queries, and keep vehicle repair bays optimized while your service advisors focus on counter checkout.

Start Free Trial Book Shop Demo
FTC Safeguards Compliant
Setup Under 10 Minutes
Route Any Business Line
Syncs Natively with Mitchell 1 & Shop-Ware