Technical Customer Support Voice AI That Doesn't Lose the Customer

Yes. RhinoAgents uses plain, patient, conversational phrasing to guide users through power cycling, cable checks, and LED status verification. It listens to user responses and adapts the troubleshooting sequence step-by-step.

The AI captures the hardware serial number, queries your warranty database or ERP to verify active coverage, creates an RMA ticket in Jira or ServiceNow, and immediately emails the customer a prepaid return shipping label and tracking number.

When connected to PagerDuty or Datadog, RhinoAgents detects active incidents and automatically plays proactive status updates to callers from affected geographic regions, deflecting hundreds of repetitive calls during outages.

The AI executes a warm transfer to on-call engineering or books a remote screen-share session. The senior technician receives a full spoken briefing and transcript of all diagnostic steps already attempted, eliminating caller repetition.

This voice AI agent is built for tech companies across 3 primary tiers: (1) Hardware & IoT Brands (500–2,000 Calls/mo) wanting automated setup assistance and 90-second RMA processing; (2) Mid-Market SaaS & MSPs (5,000–25,000 Calls/mo) needing Tier-1 deflection and Jira sync; and (3) Global Enterprise (50,000+ Calls/mo) requiring carrier-grade scaling, 40+ languages, and PagerDuty outage broadcasts.

RhinoAgents operates on a transparent credit-based model with zero per-seat human license fees. You start with 1,000 free execution credits on our 14-day Free Trial ($0). Monthly plans start at $20/month (Starter: 10,000 credits/mo), $49/month (Pro: 50,000 credits/mo), and $99/month (Business: 150,000 credits/mo). Credits are consumed based on call duration and workflow actions (such as streaming speech recognition, real-time reasoning, voice synthesis, and CRM/calendar updates). Unlimited human team members and managers can collaborate on the platform without paying per-seat penalty fees.

RhinoAgents pays for 100% of the underlying AI model costs (LLM tokens for GPT-4o, Claude 3.5 Sonnet, Gemini, etc.), ultra-low latency voice synthesis engines, streaming speech-to-text, and cloud computing infrastructure—all covered directly by your monthly credit allotment. You never need to purchase or supply your own OpenAI, Anthropic, or voice model API keys. The customer is only responsible for their own external third-party software subscriptions and telephony accounts (such as your existing CRM, scheduling software, Twilio phone numbers, SIP trunk provider, or mobile carrier forwarding fees). RhinoAgents connects seamlessly via native 1-click integrations with zero software markup.

Our guided onboarding portal makes self-serve configuration fast and simple. You configure four core areas:

• Voice & Persona: Select a natural studio voice, set speaking cadence and greeting tone, or clone your existing office voice.
• Knowledge Base: Upload your PDF service menus, practice policies, business hours, directions, and pricing guidelines.
• Tools & Software Connectors: Enable certified two-way integrations with your scheduling software, CRM, or custom webhooks.
• Telephony & Escalation: Set up simple call forwarding from your existing phone lines, and define staff warm transfer rules.

Most organizations complete self-serve configuration in under 30 minutes with zero code required.

Yes, absolutely! While RhinoAgents is 100% self-serve with zero mandatory setup fees, we offer an optional White-Glove Done-For-You Setup Service for businesses that prefer a turnkey rollout.

Our solutions engineers will handle end-to-end implementation: custom prompt engineering, voice cloning, uploading service menus, configuring multi-department call routing, certified API connections, and running live end-to-end test calls with your team.

For self-serve setup, you can be live and taking inbound customer calls in 15 to 30 minutes. For white-glove managed onboarding, implementation typically takes 2 to 5 business days depending on software credential provisioning and custom workflow testing.

Once live, your team has full access to the Real-Time Live Command Center with instant call analytics, audio playback, sentiment tracking, and transcript inspectors. Continuous AI model updates, low-latency engine improvements, and direct technical support are included with your monthly plan with no maintenance fees.