Order Tracking  ·  Returns & Refunds  ·  Shopify, Zendesk & Salesforce Synced

Create Your Own Customer Support
Voice AI Support Coordinator

Resolve customer questions instantly. Deploy your custom voice support coordinator in under 10 minutes to track orders, process returns, issue refunds, and answer product or billing questions.

Create Support Agent — Free Listen to Live Demo
Live in 10 minutes · Live Order Tracking · Shopify, Zendesk & Stripe Synced · Route your support phone lines
Configure your support dashboard below — takes less than 10 minutes
app.rhinoagents.com — Support Builder · Case Focus Rules
Drafting
Specialty Focus
Support Cases
Store & CRM Sync
4
System Prompt
5
Support Voice
6
Languages
7
KB Guides
Customer Support & Order Care
Sales & Upsell
Account Management
General FAQs
Order Status & Tracking
Returns & Refunds
Billing & Payment Issues
Product Questions
Account Updates
Warranty Claims
Subscription Changes
Shopify Orders API
Zendesk Support
Stripe Billing
Salesforce Service Cloud
WooCommerce
Slack Webhooks

Our generative engine auto-wrote this prompt for your customer support assistant. Customize policy rules and escalation parameters anytime.

You are an AI Customer Support Assistant for an online business powered by RhinoAgents. ## Your Role Handle inbound support calls — verifying customer identity, looking up order status, processing eligible returns and refunds, resolving billing questions, and updating account details. ## Connected Software - Shopify API: Look up order status, tracking, and fulfillment - Zendesk: Create and update support tickets - Stripe: Process refunds and check payment status ## Support Rules 1. Authentication: Collect caller order number or account email before sharing any order or billing details. 2. Returns / Refunds: Check eligibility against return window and item condition. If eligible, generate a return label and trigger a Stripe refund. 3. Escalation: For disputed charges or damaged high-value items, create a Zendesk ticket and flag for supervisor review. ## Transfer Policy Warm transfer to a human agent if the caller requests a manager or reports a fraud concern.
Choose a Voice
Maya · Female · Warm & Friendly
Selected
Marcus · Male · Professional Support
Agent Tone
Warm & Reassuring
Friendly
Professional
Speaking Speed
Slow
Fast

Support customers worldwide. The agent auto-detects caller languages and switches dialects dynamically.

English
Spanish
French
German
Mandarin
Arabic
Japanese
+ 20 more
Auto-detect is ON — agent switches languages seamlessly depending on caller dialogue.
Fallback Language
English (US)

Upload return policies, product manuals, shipping guides, and FAQ spreadsheets.

Return_Policy_v3.pdf
Product_FAQ_Sheet.csv
https://help.mystore.com/support... Crawl
Upload policy docs or product sheets
XML · CSV · PDF · KB Sync · URL crawl
Enterprise Data Encrypted · PCI-Aware Payment Handling · SOC 2 Type II Certified
Launch Support Assistant
Done-For-You Setup

Struggling with Setup?
We Will Build It For You.

While our self-serve dashboard allows you to deploy customer support voice agents in under 10 minutes, we know mapping return policies and order flows can feel overwhelming.

RhinoAgents offers Done-For-You setup support at a rate of $50 per hour. Our team will design, integrate, test, and launch your Voice AI agent for you.

Request DFY Setup ($50/hr)

Custom Prompt Design

Our engineering experts will write and optimize prompts around your return policy, refund rules, and brand voice.

Store & CRM Connection

We'll connect Shopify, WooCommerce, Zendesk, Salesforce, or Stripe securely to keep orders, tickets, and payments in sync.

End-to-End Call Testing

Before going live, we perform mock calls to test order lookups, refund flows, and human handover routing.

Live Command Center

Watch Your Support Queue Live

Monitor incoming calls, order lookups, refund triggers, and Zendesk escalations.

Live Support Transcript
Order: #SO-40218 | Active Return Request
Caller (Priya M.): Hi, I received the wrong size on my order and want to return it for a refund. My order number is SO-40218.
AI Support Coordinator (Maya): I'm sorry about that, Priya. I can see order SO-40218 shipped on the 2nd — the item is eligible for a free return within our 30-day window.
Caller (Priya M.): Great, how do I send it back?
AI Support Coordinator (Maya): I've emailed you a prepaid return label. Once you drop it off, I'll process your refund of $64.00 to your original payment method through Stripe, and I've logged this as Zendesk ticket #4821.
Caller (Priya M.): Perfect, thank you so much!
AI Support Coordinator (Maya): Happy to help, Priya. You'll see the refund within 3-5 business days after we receive the item. Have a great day!
Return Label Sent Refund Queued
Zendesk Ticket Logged
Active Case Triage & Queue 3 In-Flight
0m 41s Priya M. (Return request) Refund
1m 12s Daniel R. (Order status check) Tracking
Just Now Amara O. (Billing dispute) Zendesk
Dialing Wei L. (Delivery delay follow-up) Outbound
Active Support Campaigns
Order Status Inquiries 88% Completed
Queries: 440 / 500 roster Auto-resolved: 402 calls
Return & Refund Requests 61% Completed
Queries: 305 / 500 roster Refunds processed: 268 orders
Comparison

6 Core Gaps in Your Customer Support Operations

Stop losing customers to slow responses, manual order lookups, and support queues. See how our AI system seals every gap.

Traditional Customer Support
Customers wait on hold to check order status, losing patience and trust
Questions asked at night or on weekends go unanswered until Monday
Agents waste 60% of shifts answering repetitive order and refund questions
Sale-day spikes crush support teams and drive down response quality
Global customers struggle to get support in their native language
Busy agents forget to log cases, leaving management blind to trends
RhinoAgents Customer Support AI
Order status pulled instantly via direct Shopify and WooCommerce integrations
Active 24/7/365, resolving common cases or routing to a human instantly
Automates 80% of repetitive support queries, freeing agent resources
Scales instantly to handle 10x spikes with zero queue wait times
Supports English, Spanish, French, and 10+ regional languages natively
Auto-logs 100% of calls, creating clear Zendesk tickets with summaries
Capabilities

The Complete Customer Support Stack

AI-powered layers working together to triage, resolve, and log every support case automatically.

AI Support Coordinator

Provides instant inbound phone support 24/7. Answers order status, return, and billing questions on the first call.

Website Chat Widget

Embed the same support agent as a live chat widget on your site so customers get instant answers without calling.

Ticketing Brain

Auto-updates Zendesk & Salesforce with call summaries, tags, sentiment, and category assignments.

Multilingual Support Desk

Supports English, Hindi, Spanish, and regional Indian dialects fluently, auto-detecting language dynamically.

Returns & Refund Automation

Checks return eligibility against your policy, generates return labels, and triggers refunds through Stripe.

Smart Escalation

Detects frustration or high-value disputes and warm-transfers to a human agent with full case context.

Ecosystem

Native Store & Support Tool Integration

Sync customer records, order details, and payment states directly with your commerce and support stack.

Shopify
Full Order Sync
Zendesk
Ticket Management
Stripe
Refunds & Billing
Salesforce
Service Cloud Sync
WooCommerce
Store Order Sync
Intercom
Chat Handoff
Slack
Team Channel Webhooks
Custom API
JSON Webhooks
Results

Optimize Support Metrics

Compare support coordinator metrics against traditional manual call routing.

Support Metric Manual Support Desk RhinoAgents Support AI
Hold & Queue Time 6m 40s average wait Instant Response (0s)
After-Hours Case Capture 0% (Voicemails only) 100% Zendesk Logged
Refund Processing Speed Avg 2-3 business days Direct Stripe Trigger
First-Contact Resolution 40% resolution rate 80%+ Auto-Resolved
Case Detail Accuracy Manual entry mistakes Direct Zendesk Sync
Cost per Case Handled $6.20 per case ~$0.70 (88% savings)
Case Studies

Businesses Optimizing Customer Support

Read how growing e-commerce and subscription brands are automating case triage and saving support hours.

Coastal Home Goods

Support Tickets Deflected

"Our human agents spent hours answering order status questions during sale weekends. RhinoAgents handles it on the first call, logs details to Zendesk, and deflects L1 tickets."

76%
Ticket Deflection
4.9/5
Customer CSAT
Bright Subscription Co.

Refunds Processed Faster

"Customers cancelling subscriptions would sit on hold for a refund. RhinoAgents verifies eligibility instantly and triggers Stripe refunds during the call."

2.1k
Monthly Refunds
-$5.4k
Monthly Saved
Northline Retail Group

Peak Season Hold Times Cut

"During Black Friday, hold queues used to crash. RhinoAgents handles hundreds of order and delivery questions simultaneously, logging cases to Salesforce."

93%
Hold Time Cut
12s
Avg Response Time
FAQ

Questions Support Leads Ask

Answers about Shopify configurations, Zendesk case management, and refund automation.

The AI Agent automatically resolves common support cases (like order status, returns, billing questions) and logs case records into Zendesk or Salesforce without requiring manual routing by human agents.
Yes, the AI is trained on your specific product manuals, sizing guides, and FAQ documents. It answers customer questions conversationally using your actual policies and catalog details.
Yes. RhinoAgents integrates natively with Shopify and WooCommerce. After confirming identity, it can look up live order status, fulfillment, and shipping details in real time.
If a customer requests a return, the AI checks eligibility against your return window and item condition rules, generates a return label, and triggers a Stripe refund automatically when approved.
Yes. For disputed charges or frustrated customers, the AI summarizes the conversation and performs a warm transfer to an on-duty support agent or supervisor.
Standard customer support flows can be integrated and live in under 7 business days. We coordinate API permissions and ticket sync patterns during onboarding.
🦏 RhinoAgents Customer Support

Keep Your Support Queue Clear. 24/7.

Resolve order status questions, process returns and refunds, and sync every case to Zendesk or Salesforce automatically while your team focuses on the customers who need a human touch.

Start Free Trial Book Support Demo
Enterprise Data Encryption
Live Sync Under 10 Minutes
Route Inbound Support Lines
Natively Synced with Shopify & Zendesk