E-Commerce Order Tracking & WISMO Voice AI That Doesn't Lose the Shopper

RhinoAgents uses automatic caller ID matching to look up recent orders associated with the customer's phone number in Shopify, BigCommerce, or WooCommerce, instantly retrieving their shipment details in under 5 seconds.

Yes! While speaking to the shopper, the AI sends an automated SMS containing a direct link to the live carrier tracking map and estimated arrival window, so the customer has full visibility on their mobile screen.

Yes. If an order has not yet been marked as fulfilled in your warehouse or storefront, the AI can update shipping address typos, apartment numbers, or cancel the order per your store policies.

The AI checks order delivery dates against your store's return policy window. If eligible, it generates a prepaid return shipping label and emails it to the customer, or texts a contactless QR code for carrier drop-off.

This voice AI agent is built for online retail brands across 3 primary tiers: (1) DTC Growth Brands (1k–5k Orders/mo) wanting automated phone tracking and SMS links; (2) Mid-Market Retailers (10k–50k Orders/mo) needing AfterShip/Gorgias sync and return label generation; and (3) Enterprise Marketplaces (100k+ Orders/mo) requiring 40+ languages, carrier-grade scaling, and ERP integrations.

RhinoAgents operates on a transparent credit-based model with zero per-seat human license fees. You start with 1,000 free execution credits on our 14-day Free Trial ($0). Monthly plans start at $20/month (Starter: 10,000 credits/mo), $49/month (Pro: 50,000 credits/mo), and $99/month (Business: 150,000 credits/mo). Credits are consumed based on call duration and workflow actions (such as streaming speech recognition, real-time reasoning, voice synthesis, and CRM/calendar updates). Unlimited human team members and managers can collaborate on the platform without paying per-seat penalty fees.

RhinoAgents pays for 100% of the underlying AI model costs (LLM tokens for GPT-4o, Claude 3.5 Sonnet, Gemini, etc.), ultra-low latency voice synthesis engines, streaming speech-to-text, and cloud computing infrastructure—all covered directly by your monthly credit allotment. You never need to purchase or supply your own OpenAI, Anthropic, or voice model API keys. The customer is only responsible for their own external third-party software subscriptions and telephony accounts (such as your existing CRM, scheduling software, Twilio phone numbers, SIP trunk provider, or mobile carrier forwarding fees). RhinoAgents connects seamlessly via native 1-click integrations with zero software markup.

Our guided onboarding portal makes self-serve configuration fast and simple. You configure four core areas:

• Voice & Persona: Select a natural studio voice, set speaking cadence and greeting tone, or clone your existing office voice.
• Knowledge Base: Upload your PDF service menus, practice policies, business hours, directions, and pricing guidelines.
• Tools & Software Connectors: Enable certified two-way integrations with your scheduling software, CRM, or custom webhooks.
• Telephony & Escalation: Set up simple call forwarding from your existing phone lines, and define staff warm transfer rules.

Most organizations complete self-serve configuration in under 30 minutes with zero code required.

Yes, absolutely! While RhinoAgents is 100% self-serve with zero mandatory setup fees, we offer an optional White-Glove Done-For-You Setup Service for businesses that prefer a turnkey rollout.

Our solutions engineers will handle end-to-end implementation: custom prompt engineering, voice cloning, uploading service menus, configuring multi-department call routing, certified API connections, and running live end-to-end test calls with your team.

For self-serve setup, you can be live and taking inbound customer calls in 15 to 30 minutes. For white-glove managed onboarding, implementation typically takes 2 to 5 business days depending on software credential provisioning and custom workflow testing.

Once live, your team has full access to the Real-Time Live Command Center with instant call analytics, audio playback, sentiment tracking, and transcript inspectors. Continuous AI model updates, low-latency engine improvements, and direct technical support are included with your monthly plan with no maintenance fees.