Connect securely to your card management systems, define warm transfer routing, select a voice, and start answering.
Choose the Fraud Reporting template from your dashboard to pre-load critical compliance rules.
Link your card processing network (Visa, Mastercard, Galileo, Co-op) via secure read/write APIs.
Set up instant transfer SIP lines. Ensure call metadata is sent straight to your fraud team's screen.
Assign your emergency hotline number to the agent. Hit launch. Your account coverage is secure 24/7.
Fraud doesn't wait for business hours. Don't make customers wait either.
From immediate freeze actions to warm support routing — safe, quick, and compliant.
Secures compromised cards via core banking integration in under a second, blocking additional authorization attempts immediately.
Collects dispute parameters (charge amount, merchant, date) via voice, logging structured reports straight into your ticket queue.
Sends temporary codes to verified user phone numbers during calls, authenticating identities before executing card freezes.
Routes high-priority calls directly to fraud analysts. Sends captured call logs beforehand so reps skip the basic intake repeat.
Answers reports of local scam calls or fraudulent emails. Collects threat markers and logs reports for security operations.
Launches automated alert calls to affected cardholders during security breaches. Verified clients can block cards directly via voice.
Track security logs, freeze event metrics, and active transfer pipelines from one unified panel.
Review active alerts, transaction parameters, and block requests in real time. Searchable by account number or date.
Full conversational transcripts with strict, automated redaction of sensitive credentials (card CVVs, full card numbers).
Real-time health indicator showing API connectivity with core ledger blocks and card processor lock systems.
Monitor verification failure trends, helping identify bot-based social engineering attempts and high-risk callers.
Auto-categorizes threats based on caller urgency and charge volume, routing extreme losses to tier-1 security desks.
Weekly security summaries showing alert volumes, cards locked, average transfer times, and system adoption rates.
Actual metrics tracked across community banks using the fraud reporting agent.
How institutions save assets and restore caller peace of mind with voice AI.
Automated card freezes cut average hold times from 8 minutes to under 2 seconds. Stopped charge velocity immediately, saving significant direct dispute write-offs.
RhinoAgents voice AI absorbs all emergency lost/stolen and dispute intake calls. Analysts receive warm transfers with verified details ready to go.
Using voice-OTP and security parameter checks, the agent securely locks accounts and dispatches notifications instantly without human intervention.
Connect directly to your card network endpoints and ticket queues securely.
Visa DPS, Mastercard IPS, FIS, Galileo, Marqeta, Co-op Financial
Falcon Fraud Manager, Verafin, Featurespace, Feedzai, LexisNexis
Genesys Cloud, Avaya, Cisco Finesse, NICE InContact, Twilio SIP
Salesforce Financial Services, Zendesk, ServiceNow Financial, Jira
Understanding card security, compliance, and warm transfer routing.
Equip your bank with an instant emergency voice AI agent. Freeze compromised cards immediately and transfer callers to analysts with full context.