Connect your number, add your room types, rates, and policies in plain English, pick a voice. That's the entire setup.
Reservations, concierge, check-in/out queries, room upgrades, complaint handling, group bookings — pick what your property needs most.
Link your existing hotel line or get a new one. Works with Twilio, RingCentral, Vonage, 8x8, and major PBX systems.
Pick a warm, professional tone that matches your property's character — boutique charm, luxury calm, or friendly B&B. Preview before going live.
Describe your room types, rates, breakfast policy, cancellation terms, amenities, and local recommendations in plain English. Hit create. You're live.
Every unanswered call is a room booked through Booking.com — at 15–18% commission you didn't need to pay.
From first enquiry to post-stay — every guest touchpoint handled around the clock.
No missed bookings — your agent picks up around the clock, checks live availability, takes room preference and dates, confirms the booking on the spot, and sends a guest confirmation SMS or email.
During every inbound booking call, the agent naturally presents room upgrade options, spa packages, and breakfast add-ons — increasing revenue per guest without any effort from your team.
Restaurant reservations, taxi bookings, tour arrangements, local recommendations, room service scheduling — all handled instantly without pulling your front desk off the counter.
Guest requests flagged to housekeeping instantly. The agent coordinates room readiness notifications and confirms availability — giving guests a seamless pre-arrival experience.
When a guest calls with a complaint, the agent logs the issue, apologises sincerely, and immediately escalates to the duty manager — intercepting problems before they become TripAdvisor reviews.
Parking, pool hours, spa bookings, pet policy, dietary requirements for breakfast, check-in time, cancellation terms — answered instantly, every time, freeing your team for guests who are actually in front of them.
Live booking logs, guest profiles, complaint tracking, and occupancy analytics — all in one place.
See every inbound call in real time — guest name, intent (new booking, upgrade request, complaint, concierge query), room type, and outcome.
Every call transcribed and searchable. Review how complaints were handled, verify special requests were captured, and coach your team on recurring guest questions.
Daily and weekly call volumes, direct booking conversion rates, most-asked questions, and breakdown between room types, upgrade requests, and complaints.
Every booking creates a structured guest profile — name, room, dates, dietary notes, special requests, upgrade status — ready in your PMS before they arrive.
All escalated complaints logged with room number, issue type, and resolution status — so nothing slips through to a review site while your team is busy.
Calls handled, rooms booked, upsells converted, and complaints intercepted — delivered to your inbox every Monday morning before the week begins.
Real metrics from hotels using RhinoAgents voice AI.
How hotels are filling more rooms, cutting OTA costs, and protecting their reviews without adding headcount.
After-hours and peak-time enquiries answered and converted directly — saving £8,400/month in OTA commissions while growing total reservations at the same time.
Complaints escalated instantly to the duty manager before guests reached checkout — cutting negative reviews by 74% and pushing average score from 4.1 to 4.5.
The AI handled the entire peak-season booking rush — every enquiry answered, room upgrade offered, spa add-on presented, and confirmation sent. Zero missed enquiries across the entire bank holiday weekend.
No switching platforms. Connect to your PMS, channel manager, and CRM and go live in minutes.
Opera, Mews, Cloudbeds, RoomRaccoon, Hotelogix, Protel, Little Hotelier, Clock PMS
SiteMinder, Lodgify, Beds24, RateGain, Channex, D-EDGE, 5stelle*
Twilio, RingCentral, Aircall, Vonage, 8x8, Telnyx, Cisco UCM, Avaya
Booking.com API, Expedia, Google Hotel Ads, Calendly, Microsoft Bookings
Mindbody, Timely, Treatwell, ResDiary, OpenTable, Sevenrooms, Lightspeed
AI Chat Agent, AI Guest Win-Back, AI Review Response Agent
10 rooms or 500 — RhinoAgents scales with your property.
Straight answers — no fluff.
Stop losing bookings to missed calls and paying OTA commissions you don't need to. Give your hotel a voice agent that takes reservations, handles concierge requests, escalates complaints, offers upsells, and answers every guest call 24/7 — while your team focuses on the guests in front of them.