Clinical Diagnostic Laboratories Voice AI That Doesn't Lose the Patient

RhinoAgents explains exact fasting rules (such as 8–12 hours of water-only fasting for lipid panels and fasting glucose), encourages proper hydration, and immediately texts the patient an automated fasting checklist and appointment confirmation via SMS.

Yes. RhinoAgents connects via real-time LIS/EHR API (Epic Beaker, Cerner, or AthenaHealth) to verify that an active electronic order (e-Req) is on file, saving patients from arriving at the draw center only to find their paperwork is missing.

Yes. For elderly or homebound patients, the AI gathers the home address, mobility constraints, and required tests, scheduling an in-home mobile phlebotomist and sending arrival updates via SMS.

When a physician or medical clinic identifies themselves, the AI prioritizes the call and executes an immediate warm transfer to the on-duty laboratory supervisor or pathologist, maintaining complete audit trails for CAP and CLIA accreditation.

This voice AI agent is built for diagnostic operations across 3 primary tiers: (1) Independent Diagnostic Labs (200–800 Tests/day) wanting 24/7 appointment booking without call center overhead; (2) Regional Lab Networks (5–20 Draw Centers) needing phlebotomy scheduling and Epic Beaker sync; and (3) National Reference Laboratories (50+ Centers) requiring multi-location routing and enterprise HL7/FHIR integrations.

RhinoAgents operates on a transparent credit-based model with zero per-seat human license fees. You start with 1,000 free execution credits on our 14-day Free Trial ($0). Monthly plans start at $20/month (Starter: 10,000 credits/mo), $49/month (Pro: 50,000 credits/mo), and $99/month (Business: 150,000 credits/mo). Credits are consumed based on call duration and workflow actions (such as streaming speech recognition, real-time reasoning, voice synthesis, and CRM/calendar updates). Unlimited human team members and managers can collaborate on the platform without paying per-seat penalty fees.

RhinoAgents pays for 100% of the underlying AI model costs (LLM tokens for GPT-4o, Claude 3.5 Sonnet, Gemini, etc.), ultra-low latency voice synthesis engines, streaming speech-to-text, and cloud computing infrastructure—all covered directly by your monthly credit allotment. You never need to purchase or supply your own OpenAI, Anthropic, or voice model API keys. The customer is only responsible for their own external third-party software subscriptions and telephony accounts (such as your existing CRM, scheduling software, Twilio phone numbers, SIP trunk provider, or mobile carrier forwarding fees). RhinoAgents connects seamlessly via native 1-click integrations with zero software markup.

Our guided onboarding portal makes self-serve configuration fast and simple. You configure four core areas:

• Voice & Persona: Select a natural studio voice, set speaking cadence and greeting tone, or clone your existing office voice.
• Knowledge Base: Upload your PDF service menus, practice policies, business hours, directions, and pricing guidelines.
• Tools & Software Connectors: Enable certified two-way integrations with your scheduling software, CRM, or custom webhooks.
• Telephony & Escalation: Set up simple call forwarding from your existing phone lines, and define staff warm transfer rules.

Most organizations complete self-serve configuration in under 30 minutes with zero code required.

Yes, absolutely! While RhinoAgents is 100% self-serve with zero mandatory setup fees, we offer an optional White-Glove Done-For-You Setup Service for businesses that prefer a turnkey rollout.

Our solutions engineers will handle end-to-end implementation: custom prompt engineering, voice cloning, uploading service menus, configuring multi-department call routing, certified API connections, and running live end-to-end test calls with your team.

For self-serve setup, you can be live and taking inbound customer calls in 15 to 30 minutes. For white-glove managed onboarding, implementation typically takes 2 to 5 business days depending on software credential provisioning and custom workflow testing.

Once live, your team has full access to the Real-Time Live Command Center with instant call analytics, audio playback, sentiment tracking, and transcript inspectors. Continuous AI model updates, low-latency engine improvements, and direct technical support are included with your monthly plan with no maintenance fees.