A voice AI agent for logistics is a phone-based AI system that handles the high volume of inbound and outbound calls that freight companies, trucking operators, 3PLs, and couriers deal with every day — shipment status queries, delivery ETAs, exception notifications, driver check-ins, and pick-up confirmations. Unlike a phone menu or IVR, it holds a real two-way conversation, pulls live data from your TMS, and resolves most calls completely without involving a human dispatcher.
RhinoAgents connects to your existing TMS (McLeod, MercuryGate, Oracle, Samsara), your phone system, and your customer database. It goes live in under 10 minutes — no IT project, no developer, no long onboarding.
Connect your ops line, integrate your TMS, set your escalation rules. That's the entire setup.
Shipment tracking, exception alerts, delivery confirmations, driver check-ins, pick-up coordination — choose what your ops team handles most.
Link your existing customer service or ops number. Works with Twilio, RingCentral, Vonage, Aircall, and all major VoIP providers.
Connect to McLeod, MercuryGate, Oracle TMS, Samsara, or any platform via API so the AI pulls live shipment data on every call.
Define escalation rules, exception thresholds, and on-call dispatcher contacts in plain English. Pick a voice and go live — handling calls in minutes.
In logistics, a dispatcher stuck answering "where's my freight?" is a dispatcher not solving a real problem. And a customer who can't get a status update is a customer looking for a new carrier.
Every routine call your operations team fields today — handled automatically, around the clock.
Customers call with a BOL, PRO, or reference number — the AI pulls live data from your TMS and gives the exact current location, ETA, carrier, and last scan event. Accurate every time, zero wait time.
The moment your TMS flags a delay, missed pick-up, damaged freight, or weather hold, the AI makes outbound calls to notify the customer — with the new ETA and next steps — before they ever call you.
Drivers call in their location, confirm pick-up or delivery, report delays or mechanical issues, or request re-routing assistance. The AI captures the update and pushes it directly to your TMS — instantly.
Outbound calls to confirm delivery windows with consignees, get dock availability, confirm pick-up readiness, and collect proof-of-delivery acknowledgement — all logged to your system automatically.
Customers calling to request a freight quote or book a new shipment are qualified on lane, weight, commodity, and timeline — and routed to the right account manager or given an instant rate where configured.
High-value freight issues, customs holds, damaged cargo, or any situation that needs human judgement triggers an immediate handoff to your on-call dispatcher — with full call context already captured.
Live call logs, exception tracking, driver activity, customer interaction history — everything your ops team needs without digging through your TMS.
Every inbound and outbound call logged in real time — caller, BOL/PRO number, query type, data returned, and resolution. Your ops team always knows what the AI handled and when.
Every exception call — outbound and inbound — logged with the shipment reference, delay reason, customer notified, new ETA communicated, and dispatcher escalation status.
Every driver check-in call logged chronologically — driver ID, unit, location reported, ETA, and any issues flagged. A complete movement trail without relying on radio logs or texts.
Every call transcribed, searchable by BOL, customer, driver, or date. Resolve customer disputes, review exception handling, and use for dispatcher coaching — all from one place.
Call volume by lane, customer, and time of day. Peak call hours, most-queried shipments, exception frequency by route — weekly and monthly breakdowns to spot operational patterns.
Calls handled, exceptions resolved, driver check-ins logged, customers proactively notified, and escalations raised — delivered to your ops manager every Monday morning.
Real metrics from logistics and freight companies using RhinoAgents voice AI.
How logistics companies are freeing dispatchers, delighting customers, and scaling operations without adding headcount.
Before RhinoAgents, the ops team spent the first three hours of every shift answering overnight tracking calls. Now 84% of those calls are handled entirely by the AI — dispatchers start the day solving real problems.
Customers used to find out about delays by calling in — often hours after the exception was flagged in the TMS. Now the AI makes proactive outbound calls the moment an exception is detected. CSAT jumped from 3.4 to 4.7.
Critical overnight and weekend deliveries used to go unmonitored — drivers couldn't reach anyone after 6pm. With RhinoAgents, every driver check-in is logged, every customer update is handled, and dispatchers are only woken up for genuine emergencies.
Plug directly into your TMS, telematics, CRM, and phone system. No ripping and replacing anything.
McLeod Software, MercuryGate, Oracle TMS, SAP TM, TMW Suite, Aljex, Tailwind, Freight2020, Rose Rocket
Samsara, Verizon Connect, Motive (KeepTruckin), Geotab, PeopleNet, Omnitracs, Trimble
Twilio, RingCentral, Vonage, Aircall, 8x8, Telnyx, Dialpad, Five9
Salesforce, HubSpot, Zoho CRM, Pipedrive, FreightPath, Revenova TMS-CRM
Twilio SMS, Slack, Microsoft Teams, PagerDuty, email webhooks, custom API callbacks
AI Chat Agent, AI Customer Portal, AI Freight Quote Bot, AI Driver Onboarding
10 trucks or 10,000 — RhinoAgents scales with your volume instantly.
Straight answers — no freight jargon.
Stop burning dispatcher hours on status calls that a phone agent can handle in seconds. Give your logistics operation an AI that tracks shipments, notifies customers of exceptions, logs driver check-ins, and covers your phones 24/7 — while your team focuses on moving freight, not answering it.