Medical Services  ·  HIPAA-Compliant Voice AI  ·  EHR & LIMS Sync

Create Your Own
Medical Services Voice AI Scheduling Assistant

Answer patient calls 24/7 and coordinate schedules. Generate your custom clinical voice coordinator in under 10 minutes to book diagnostic lab tests, schedule imaging appointments, verify insurance networks, send pre-visit guidelines, and route patient triage.

Create Service Agent — Free Listen to Live Demo
Live in 10 minutes · HIPAA Compliant & BAA Ready · Epic & LIMS Synced · Coordinate home visit routing
Configure your services scheduler below — takes less than 10 minutes
app.rhinoagents.com — Advisor Builder · Service Focus Rules
Drafting
Service Focus
Use Cases
EHR & LIMS Sync
4
System Prompt
5
Clinical Voice
6
Languages
7
Prep Rules
Diagnostics / Lab
Imaging / Radiology
Home Health Care
Physical Therapy
Lab Test Bookings
Imaging Scheduling
Home Visit Coordination
Patient Preparation Rules
Insurance Pre-authorizations
Mobile dispatch routing
Outbound Health reminders
Epic Systems (EHR)
Cerner EHR
LabCorp LIMS (Diagnostics)
Quest Diagnostics
Stripe (Payments/Holds)
Custom FHIR API

Our generative engine auto-wrote this prompt for your medical services voice assistant. Customize prep rules and scheduling criteria anytime.

You are an AI Clinical Services Assistant for a medical service group powered by RhinoAgents. ## Your Role Handle patient scheduling calls — checking doctor and technician calendars on Epic or LIMS, checking lab/imaging orders, verifying insurance pre-authorizations, and routing urgent triage. You are empathetic, professional, and patient. ## Connected Software - Epic Systems / Cerner EHR: Read real-time calendar availability for scanner rooms and technicians, log patient visits - LabCorp / Quest Diagnostics LIMS: Match lab orders and schedule patient testing slots - Stripe API: Securely text card authorization holds for service fees or co-pays - SMS Carrier: Auto-deliver prep guidelines (e.g. fasting rules, scan instructions) ## Service Booking Rules 1. Schedule Lab/Scan: Ask caller reason for visit and if they have an active doctor order. Verify room and technician schedule. Capture patient details. Book slot. 2. Pre-visit Preparation: Verify if fasting or other preparation is required. Inform the caller and text them the guidelines. 3. Emergency Triage Rule: If caller reports chest pain, severe shortness of breath, sudden numbness, or heavy bleeding, immediately halt booking and transfer: "I am going to transfer you to our emergency triage line immediately." ## Transfer Policy Transfer to a senior clinical administrator if patient reports billing disputes, requests diagnostic reviews, or demands medical advice.
Choose a Voice
Dr. Emily · Female · Warm Clinical
Selected
Dr. Michael · Male · Calm · Reassuring
Agent Tone
Empathetic & Reassuring
Professional
Calm & Supportive
Speaking Speed
Slow
Fast

Support diverse patient pools. The agent auto-detects patient languages and switches dynamically.

English
Spanish
French
Portuguese
Mandarin
Arabic
German
+ 20 more
Auto-detect is ON — agent switches languages seamlessly depending on caller dialogue.
Fallback Language
English (US)

Upload prep guides, fasting rule sheets, in-network insurance lists, and custom script overrides.

Patient_Lab_Fasting_Rules.csv
MRI_Scan_Prep_Instructions.pdf
https://www.yourmedicalservices.com/prep... Crawl
Upload prep guides or copay sheets
XML · CSV · PDF · EHR Sync · URL crawl
PHI Encrypted · Business Associate Agreement (BAA) Ready · SOC 2 Type II Certified
Launch Service Assistant
Service Efficiency

Capture Service Inquiries.
Cut Booking Delays.
Optimize Resource Yield.

Patients call when they need immediate blood draws, MRI scans, or home care visits. If they face hold delays or voicemail, they look elsewhere. RhinoAgents answers 100% of service inquiries instantly at a fraction of medical administrative costs.

Save up to $9,200 monthly in patient intake staffing overhead
94% Wait Reduction
Patients verify scanner availability and schedule appointments instantly without hold times.
0% Inquiries Missed
Simultaneously processes hundreds of patient calls during peak morning hours.
+42% More Bookings
Converts after-hours website leads into confirmed, live diagnostics appointments.
92% Prep Adherence
Sends automated SMS preparation instructions, minimizing scan cancellations.
$2.40 Intake Cost
Reduces inbound patient intake costs by up to 80% compared to traditional call centers.
100% EHR & LIMS
Integrates patient logs directly into Epic Systems or Quest Diagnostics LIMS.
Live Command Center

Watch Your Services Queue Live

Monitor incoming patient bookings, lab orders, prep-guideline dispatches, and insurance checks.

Live Call Transcript
ID: #MED-8912 | Active Intake
Caller (Sarah T.): Hello, I need to schedule an MRI scan for my shoulder, and I also need to check if I have to fast before my blood test tomorrow.
AI Clinical Services Assistant (Emily): Hi Sarah, I can help you with both. I see our MRI scanner has availability this Wednesday at 11:00 AM or Thursday at 2:30 PM. Which works best?
Caller (Sarah T.): Wednesday at 11:00 AM works. And what about the fasting?
AI Clinical Services Assistant (Emily): Perfect, I have scheduled your shoulder MRI for Wednesday at 11:00 AM. For your blood test tomorrow, it does require a 12-hour fast, meaning you should only have water after 8:00 PM tonight. I've texted these instructions to your phone. Is there anything else?
Caller (Sarah T.): No, that's very helpful. Thank you!
AI Clinical Services Assistant (Emily): You're welcome, Sarah. The MRI details and the fasting guide have been sent. Have a great day!
MRI Scan Booked (Wed 11am) Fasting Prep SMS Sent
Synced to LIMS & EHR
Active Calls & Service Queue 3 In-Flight
0m 42s Sarah T. (Shoulder MRI & Fasting) Intake
1m 15s David K. (CT Scan Auth Check) Auth Check
Just Now Robert M. (Home Nurse Dispatch) Home Care
Dialing Linda P. (Lab Test Scheduling) Outbound
Active Patient Campaigns
Home Health Dispatch Campaign 86% Completed
Pending Radiology Referral Recall 64% Completed
Traditional Dispatch Desk
Patient calls go to voicemail during peak booking hours, choosing other service centers
Staff wastes hours explaining pre-test fasting rules and scanner preparation requirements
No automated prep guidelines sent, leading to high scan day cancellations
Patient referral lists are rarely re-engaged, leaving scanner utilization low
Manual insurance pre-authorization checks lead to delays and rescheduling
RhinoAgents Services AI
Every patient call answered on the first ring, 24/7/365, with zero lag
AI answers scanner networks, pre-test rules, and diagnostic pricing FAQs instantly
Fasting checklists, map locations, and prep guides texted to patients immediately
AI auto-dials referral rosters to book pending imaging and lab orders
Insurance authorization checked and confirmed during the intake call
Capabilities

Built to Coordinate Medical Services

Our service voice models are trained on LIMS structures, diagnostic workflows, and patient prep requirements.

Diagnostic & Lab Intake

Gathers doctor referrals, registers patient demographic details, and registers bookings directly into LIMS.

Imaging & Radiology Booking

Schedules MRI, CT, and X-ray exams, cross-referencing scanner room availability and technician schedules.

Home Health Coordination

Registers and dispatches mobile home nursing visits, syncing with field routing and scheduling software.

Pre-Test Prep Delivery

Reviews and texts specific scan prep rules (like fasting or fluid intake) automatically during the call.

Referral List Re-engagement

Proactively calls patients with outstanding doctor referrals or lab orders to schedule their services.

HIPAA Triage Protocols

Identifies critical patient reports and routes urgent medical calls directly to on-duty supervisors.

Ecosystem

Native EHR & LIMS Integration

Sync patient records, diagnostic orders, and service bookings directly into your practice management suite.

Epic Systems
Full EHR Integration
Cerner EHR
Clinical Records Sync
Stripe
Copay & Service Holds
Quest Diagnostics
LIMS Order Sync
LabCorp
Lab Processing Sync
Athenahealth
Provider Schedule Sync
Vonage
SIP Trunk Routing
Custom FHIR API
Secure EHR Webhooks
Results

Optimize Resource Utilization

Compare medical services voice assistant metrics against traditional front-office dispatch.

Service Metric Traditional Service Desk RhinoAgents Services AI
Hold & Queue Time 4m 12s average wait Instant Response (0s)
After-Hours Order Capture 0% (Voicemails or form drop) 100% qualified & booked
Pre-Scan Prep Adherence 71% (forget fasting rules) 96% (automated SMS alerts)
Pending Referrals Booked Avg 62 bookings/week Avg 218 bookings/week (+251%)
EHR/LIMS Data Accuracy Manual transcription errors Direct LIMS & EHR API Sync
Inbound Call Intake Cost $3.10 per minute $0.65 per minute (79% savings)
Case Studies

Clinics Caring for More Patients

Read how medical brands are maximizing clinic bookings and saving coordinator hours.

Apex Diagnostic Group

Scan Bookings Doubled

"Our scheduling staff spent hours checking scanner room charts or explaining fasting rules. RhinoAgents answers every patient call instantly, qualifies insurance, and books scans."

2.8x
Booking Velocity
+54%
MRI & CT Volume
Tri-State Lab Services

Lab Intake Delays Cut

"Lab intake calls would back up every morning, leading to patient drop-offs. RhinoAgents captures patient demographics and doctor orders, logs them in Quest, and books draws."

680+
Inquiries Handled/Day
-$7.5k
Monthly Admin Savings
CareFirst Home Health

Coordination Automated

"Coordinating nurse home visits manually was a logistical nightmare. RhinoAgents answers calls, coordinates scheduling windows, and updates our field dispatch system."

95%
Visit Attendance
99%
Patient Satisfaction
FAQ

Questions Service Practices Ask

Answers about LIMS sync, pre-visit prep reminders, and scheduling home visits.

No. Select your clinical services focus, authenticate with Epic, Cerner, LabCorp, or Quest, and the voice AI matches schedules and orders immediately.
Yes. The AI answers patient questions about fasting, medication holds, or hydration, and texts them a complete guide via SMS during the call.
The voice assistant checks the patient's record, verifies if pre-authorization is on file for the scan or test, and logs missing auth alerts for your billing team.
Yes. The AI detects Spanish (and 20+ other languages) dynamically, switching instantly to guide them through booking without delay.
Yes. RhinoAgents integrates with mobile scheduling platforms to book home nurse visits, blood draws, and physical therapy sessions based on zip code coverage.
RhinoAgents is built on SOC 2 Type II certified infrastructure and is fully HIPAA compliant. All patient PHI and voice recordings are encrypted in transit and at rest.
🦏 RhinoAgents Medical Services

Keep Your Services Calendar Full. 24/7.

Schedule diagnostic tests, book imaging scans, coordinate home care visits, and keep patient records synced while technicians and nurses focus on service.

Start Free Trial Book Services Demo
HIPAA Compliant & BAA Ready
Setup Under 10 Minutes
Route Any Business Line
Syncs Natively with Epic, Cerner, LabCorp & Quest