Voice AI for Physiotherapy Clinics

Patients Call While You're in a Session.
Your Reception Desk Can't Be Everywhere at Once.

Missed new patient calls, unanswered insurance questions, no-shows with no follow-up — every gap means an unfilled treatment slot. RhinoAgents gives your physiotherapy clinic an AI voice agent that handles it all, 24/7. Live in under 10 minutes.

❌ Referral calls going to voicemail during sessions ❌ Reception buried in insurance & billing queries ❌ No-shows and dropped treatment plans costing revenue
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24/7
Always answering
45%
Fewer no-shows
2.4×
More new patients booked
91%
First-call resolution
0
Missed calls
RhinoAgents — Physiotherapy Clinic Dashboard
Live
Calls Today
142
↑ 27 vs yesterday
Appointments Booked
38
Via voice
Reminders Sent
64
Auto-triggered
Missed Calls
0
Zero missed
Recent Calls
Claire O. — New Patient
Lower back pain · Thu 2pm booked
Booked
Sam W. — Insurance Query
Medibank coverage confirmed
Answered
Priya N. — Follow-Up Session
Session 4 of 6 · Fri 10am
Scheduled
James H. — GP Referral
● Live now · 1m 43s
Active
Live Transcript — James H.
Caller: Hi, I've just been referred by my GP for a knee injury after a running accident. How soon can I get an appointment?
AI Agent: Hello James, I'm sorry to hear about your injury! We have an initial assessment slot available this Wednesday at 11am or Friday at 3pm. Which works better for you?
Caller: Wednesday at 11am is perfect. Do I need to bring my referral letter?
AI Agent: Yes, please bring your GP referral letter and any relevant imaging reports. I've confirmed Wednesday 11am — you'll receive an SMS shortly with full details!
AI agent responding...
Get Started

Live in 4 Steps. No Developer Needed.

Pick a use case, plug in your number, choose a voice, write instructions in plain English. That's it.

1
Select Use Case

New patient intake, appointment reminders, follow-up scheduling, insurance queries — pick what your clinic needs most.

2
Connect Your Number

Link your existing clinic line or get a new one. Works with Twilio, RingCentral, Vonage, and more.

3
Choose a Voice

Pick a calm, reassuring tone that puts patients at ease from the very first ring. Preview before going live.

4
Give Instructions & Launch

Tell the agent your clinic name, therapists, services, accepted insurers, and escalation rules in plain English. Hit create. You're live.

Create Your Agent Now
The Difference

What Running Without AI Costs Your Clinic

Every unanswered call is a patient who just booked with another clinic — or gave up on treatment entirely.

Without AI
Referral and new patient calls missed during treatment sessions
Reception pulled away to answer repetitive insurance questions
No-shows filling empty slots because no reminder was sent
Follow-up sessions dropped as patients don't re-book
After-hours callers get voicemail and book elsewhere
With RhinoAgents AI
Every call answered 24/7 — evenings, weekends, public holidays
AI handles insurance FAQs; therapists stay focused on patients
Automated reminders reduce no-shows by up to 45%
Follow-up sessions auto-scheduled as part of treatment plan
Unlimited concurrent calls — no busy tone, ever
Capabilities

What Your AI Agent Handles

From the first referral call to the final follow-up session — your agent manages every patient touchpoint, around the clock.

Answer Every Patient Call

No missed patients — your agent picks up 24/7, collects the presenting condition and referral source, and routes urgent cases to your on-call therapist instantly.

Book Initial Assessments & Follow-Ups

Collects condition details, therapist preference, and preferred time — syncs the booking to your scheduler and sends an SMS confirmation automatically.

Send Automated Appointment Reminders

Outbound reminder calls and SMS sent 48 hours and 2 hours before each session — dramatically reducing costly no-shows and late cancellations.

Handle Insurance & Funding Questions

Accepted health funds, NDIS, DVA, WorkCover, Medicare plans — answered accurately on the first call without pulling your reception off the desk.

Intake Referral Details via Voice

Collects GP referral details, injury description, imaging reports available, and funding type — logs a structured intake summary before the first session.

Escalate Urgent Cases Instantly

Detects acute pain, post-surgical concerns, or neurological symptoms and transfers with full context — name, condition, urgency level — no repeating details.

Dashboard

Your Entire Clinic Operations in One Dashboard

Live call logs, intake summaries, reminder status, and therapist booking stats — all in one place.

Live Call Logs

See every inbound call in real time — patient name, presenting condition, funding type, and outcome (booked, escalated, or follow-up scheduled).

Full Call Transcriptions

Every call transcribed and searchable. Review patient intake conversations, maintain clinical records, and support compliance requirements.

Call Volume Analytics

Daily and weekly call counts, peak hours, most common referral sources, and how many your AI resolved vs. escalated to your team.

Auto Patient Intake Summaries

Every new patient call generates a structured intake — name, condition, referral source, funding type, preferred therapist — ready in your PMS before the session.

Reminder Delivery Tracking

See which patients received, confirmed, or ignored their reminder — so your team knows exactly who needs a manual follow-up call before the slot is lost.

Automated Weekly Reports

Calls handled, new patients booked, no-show rate, follow-up completion rate — sent automatically to your inbox every Monday morning.

Results

What Changes When You Go Live

Real metrics from physiotherapy clinics using RhinoAgents voice AI.

Metric Before AI Agent After AI Agent
New Patient Response Time5+ hoursInstant (24/7)
Appointments Booked / WeekAvg 24Avg 58 (+2.4×)
No-Show Rate~16% avgUnder 9%
Insurance FAQ Calls to Staff25+ per dayUnder 5
Cost per Call Handled$13.40$4.20
Follow-Up Session Completion Rate61%88%
Setup TimeDays to train new receptionistUnder 10 minutes
Success Stories

Physio Clinics Already Winning

How physiotherapy practices are treating more patients without adding admin headcount.

Sports & Musculoskeletal Clinic

New Patients More Than Doubled

From 24 appointments per week to 58 — all after-hours and referral calls answered and booked automatically, without hiring an extra receptionist.

2.4×
New Patients Booked
+34%
Monthly Clinic Revenue
Multi-Therapist Rehab Centre

No-Shows Cut by Nearly Half

Automated reminder calls 48 hrs and 2 hrs before each session dropped no-show rates from 16% to under 9%, recovering thousands in lost revenue monthly.

-45%
No-Show Rate
4.9★
Patient Satisfaction
NDIS & WorkCover Specialist Clinic

Treatment Plan Completion Up 44%

AI schedules follow-up sessions automatically and sends reminders at each stage of the treatment plan — patients complete their full course of care instead of dropping off.

+44%
Plan Completion Rate
+27%
Revenue Per Patient
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Integrations

Works With Your Existing Tools

No switching platforms. Connect to your practice management system, scheduling software, and phone system and go live immediately.

Practice Management Systems

Cliniko, Nookal, Halaxy, PowerDiary, TM3, Physitrack, Jane App

Patient Communication

HotDoc, HealthEngine, AutoMed Systems, Appointuit, NexHealth

Phone & Voice

Twilio, RingCentral, Aircall, Vonage, 8x8, Telnyx

Scheduling

Google Calendar, Outlook, Calendly, HotDoc Online Bookings, Cliniko scheduler

Funding & Insurance

NDIS portals, WorkCover, DVA, Medicare EPC, private health fund APIs

RhinoAgents Suite

AI Chat Agent, AI Review Request Agent, AI Patient Re-engagement Agent

Clinic Types

Built for Every Type of Physiotherapy Practice

Solo practitioner or multi-location allied health group — RhinoAgents scales with your practice.

General Physio Clinics
Sports Physiotherapy
Rehabilitation Centres
WorkCover & DVA Clinics
Paediatric Physio
NDIS Providers
Cardio & Pulmonary Physio
Multi-Location Allied Health
FAQ

Questions Practice Owners Ask

Straight answers — no fluff.

No. Select your use case, connect your clinic's number, pick a voice, and write instructions in plain English. Under 10 minutes, no technical skills needed.
Yes — the agent collects the patient's name, presenting condition, therapist preference, and preferred time, then syncs the appointment directly to your practice management system. A confirmation SMS is sent automatically.
Yes — RhinoAgents is built with healthcare compliance in mind. All call recordings, transcriptions, and patient data are handled with encryption in transit and at rest. We support HIPAA (US), Privacy Act (Australia), and GDPR (UK/EU) requirements. Contact us for a BAA or data processing agreement.
Yes — configure the agent with your accepted funding types and it will accurately answer patient queries about NDIS, WorkCover, DVA, Medicare EPC, and private health fund coverage. Complex cases are escalated to your admin team with a full call summary.
The agent automatically calls or sends SMS reminders to patients 48 hours and 2 hours before each session. Patients can confirm, reschedule, or cancel — all handled automatically without any staff involvement. Your team only sees the final outcome.
Yes — configure the agent with your standard treatment plan protocols and it will automatically prompt patients to book their next session after each visit, keeping them on track with their full course of care and reducing drop-off rates significantly.
The AI detects acute pain, post-surgical concerns, neurological symptoms, or emergency situations and immediately transfers the call to your on-call therapist or clinic manager — with full context and no repeating details required.
Yes — integrates with Cliniko, Nookal, Halaxy, Jane App, PowerDiary, TM3, Physitrack, and more. Custom API integration is available on request for any platform your clinic uses.
Yes — create separate agents on different numbers for each location, or configure therapist-specific routing so patients can request their preferred practitioner directly. Each agent has its own instructions, schedule, and escalation rules.
Yes — update your services, accepted funding types, therapist roster, hours, and tone anytime from your dashboard. Changes go live immediately, no developer or technical support needed.
🦏 RhinoAgents

Your Clinic. Always There for Patients.

Stop losing patients to unanswered calls and missed follow-ups. Give your physiotherapy clinic a voice agent that books appointments, handles insurance questions, sends reminders, and keeps treatment plans on track — while your therapists focus on delivering care.

Start Free Trial Book a Demo
HIPAA & Privacy Act Compliant
Live in Under 10 Minutes
Works With Any Phone Number
Connects to Cliniko, Nookal & More