No coding. No developers. Describe your support protocols — RhinoAgents builds, connects to Zendesk/Intercom, and resolves 80% of your tickets autonomously.
An AI agent is software that understands context, reasons through a goal, and completes tasks autonomously. Unlike a rigid decision-tree chatbot, an AI agent understands messy customer queries, checks their order status in your backend, and actually resolves the issue.
Analyzes sentiment and context, identifying angry customers or complex issues immediately so it can adapt its tone or escalate.
Connected directly to Shopify, Stripe, or your proprietary DB — it doesn't just link to an FAQ; it tells the user exactly where their package is.
It can process a refund, generate a return shipping label, or update an account password autonomously.
When it hits a limit, it transfers the chat to a human agent along with a concise summary of what was already discussed and attempted.
// Anatomy of an AI Agent
No developers. No custom scripts. Go from policy guidelines to an active AI agent in under an hour.
Write a plain-English prompt like "Handle refund requests and process them if within the 30-day window"
Tier 1 Triage, Technical Troubleshooter, Returns Manager — or mix and match
Link Zendesk, Intercom, Shopify, Stripe, and Slack with one-click integrations
Drop in past ticket histories, macro templates, and help center articles
Activate the agent on your widget or email inbox. It starts resolving tickets instantly.
// Example prompts that build real agents on RhinoAgents
"Create an AI agent that takes a customer's email, pulls their latest order from Shopify, fetches the tracking info from FedEx, and replies with a friendly, real-time status update."
"Build an AI agent that monitors all incoming Intercom chats. If sentiment becomes highly negative or the issue involves billing errors >$100, immediately route it to the Tier 2 human queue."
Monitor incoming webhook actions, processed files, and system workflows real-time.
Unanswered tickets and slow resolutions cause customer churn. Here is where support leads leak, and how AI plugs every gap.
Customers message your support channel during peak hours. If your team is busy, wait times hit 30+ minutes and they leave.
Weekend and night tickets pile up. Monday mornings are spent clearing backlogs instead of handling active tickets.
Human support agents spend 80% of their day copying and pasting the same 'password reset' or refund policy macros.
Manual validation of returns takes days, frustrating customers and causing billing disputes.
New hires quote incorrect refund policies, causing financial loss and customer complaints.
Busy agents forget to tag ticket categories or update contact records, losing critical customer history.
Each agent is purpose-built for enterprise workflows. Describe what you need — RhinoAgents handles the rest.
Categorizes incoming tickets, answers FAQs, and collects diagnostic info.
Checks eligibility, issues refunds via Stripe, and generates return shipping labels.
Pulls courier data to give customers precise delivery estimates.
Monitors sentiment. If user is frustrated, routes to manager Slack.
Automatically detects language and translates queries in real-time.
Walks users through device resets or debugging using technical manuals.
Analyzes resolved tickets weekly to draft help center articles.
Follows up after resolution to calculate CSAT and NPS metrics.
See how automated workflow routing compares directly against typical manual administrative setups.
No. You restrict the AI to only use the knowledge base and SOPs you provide. It uses Retrieval-Augmented Generation (RAG) to ensure answers are strictly tethered to your actual policies.
Yes! RhinoAgents offers native integrations with Zendesk, Intercom, Freshdesk, and Gorgias. It operates like a human agent inside your existing software, reading and closing tickets natively.
It can take actions. By connecting your APIs (like Shopify or Stripe), the agent can process refunds, generate labels, upgrade plans, or update shipping addresses autonomously.
Build your first B2B AI agent today. No coding required. Start with a free trial.
No credit card required · Setup in under 60 minutes · Cancel anytime