AI Agents for Healthcare

Automate Every Patient Touchpoint.
From Triage to Prescription — 24/7.

Deploy purpose-built AI agents across your healthcare organisation — automate appointment booking, prescription refills, symptom triage, lab result delivery, and patient support 24/7. No code, no EMR overhaul.

Describe your agent — we build it
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No Code Required Enterprise System Sync 24/7 Autonomous Ops Live in Under 1 Hour
40%
reduction in
appointment no-show
rate with AI reminders
70%
of appointment
booking calls handled
without reception
85%
of prescription
refill requests
processed automatically
24/7
patient support
in multiple languages
across all channels
Agent Library

8 AI Agents Built for Healthcare

Each agent handles a specific patient journey touchpoint compliantly. Connect your EMR, appointment system, and pharmacy platform — live in minutes.

Appointment Booking Agent
Checks clinician availability in your EMR or scheduling system, books appointments, sends confirmation and reminders, and handles rescheduling requests 24/7.
EMR ConnectedSmart RemindersRescheduling
Prescription Refill Agent
Validates patient eligibility, checks for drug interactions, routes to GP for approval, and notifies patient when prescription is ready for collection or delivery.
Eligibility CheckDrug InteractionGP Approval
Symptom Triage Agent
Collects presenting symptoms using validated clinical protocols, assesses urgency, and directs patients to the right level of care — from self-care to 999.
Clinical ProtocolsUrgency ScoreCare Routing
Lab Results Agent
Securely delivers lab results to patients with plain-English explanations, highlights abnormal values, and routes concerning results to the clinician for review.
Secure DeliveryPlain EnglishClinician Alert
Medical Records Agent
Processes SAR requests, retrieves patient records, applies appropriate redactions, and delivers within the 30-day statutory deadline — automatically.
SAR ProcessingRedaction30-Day Compliance
Healthcare Billing Agent
Answers billing queries, processes insurance claims, validates coverage, and handles payment plan requests — reducing billing admin burden 60%.
Insurance ClaimsCoverage ValidationPayment Plans
Post-Discharge Support Agent
Follows up with patients after discharge — checking medication adherence, flagging deterioration warning signs, and escalating to the clinical team when needed.
Discharge Follow-upMedication AdherenceEarly Warning
Mental Health Check-In Agent
Provides regular wellbeing check-ins, administers validated PHQ-9/GAD-7 questionnaires, and escalates to clinical staff when thresholds are exceeded.
PHQ-9/GAD-7Wellbeing ChecksClinical Escalation
Problems & Solutions

Real Pain Points.
AI-Powered Fixes.

Organisations lose time and money daily to manual, reactive operations — every one of these is solvable with an AI agent today.

Common Challenges
Phone lines are overwhelmed with booking calls
70–80% of inbound patient calls are appointment bookings — resolvable without reception staff, but consuming 4+ hours of daily admin time.
No-show rates average 15–20%
Missed appointments cost the NHS £216 per missed GP appointment. Private providers lose revenue and waste clinician time.
Prescription refills require multiple patient touchpoints
Patients call reception, reception contacts the GP, GP approves, pharmacy is notified. A 2-minute task becomes a 3-day telephone loop.
Patients wait weeks for lab results by letter
Standard postal delivery of results delays patient action on concerning values. Patients call in for results that could be delivered instantly.
SAR requests take 28 days to process manually
Subject access requests require manual record retrieval, review, redaction, and postal delivery — consuming significant admin resource with regulatory risk.
What Your AI Agent Does
Handles 70%+ of appointment booking without reception
AI checks clinician availability in EMR and books appointments 24/7 — including evenings, weekends, and bank holidays.
Reduces no-show rate 40% with smart reminders
AI sends confirmation, 48h reminder, and 2h reminder — with one-tap rescheduling — via WhatsApp, SMS, or email.
Processes prescription refills in one automated flow
AI validates eligibility, checks interactions, routes to GP for approval, and notifies patient — reducing the 3-day loop to 4 hours.
Delivers lab results securely in plain English
AI retrieves results from lab system, explains values in plain language, highlights abnormals, and flags concerning results to clinicians.
Completes SAR requests within 30-day deadline automatically
AI retrieves records, applies configured redaction rules, and delivers via secure portal — with full GDPR audit trail.
How It Works

Build Your AI Agent
in 4 Simple Steps

No system overhaul, no dev team, no months of integration. Go from description to live agent in under an hour.

1
Connect Your Clinical Systems
Link your EMR (EMIS, SystmOne, Epic, Cerner), appointment scheduling, lab system, and pharmacy platform via HL7 FHIR or REST APIs.
2
Configure Clinical Safety Boundaries
Define triage escalation protocols, abnormal lab value thresholds, medication interaction rules, and mandatory human-review triggers.
3
Deploy on Patient Channels
Go live on your patient portal, mobile app, WhatsApp Business, SMS, and email — available 24/7 including out of hours.
4
Monitor, Comply & Report
Real-time appointment booking rates, no-show tracking, SAR deadline compliance, and clinical escalation logs all built in.
// Agent Execution Flow
Patient Contact
Portal · WhatsApp · SMS · App · Web
↓
Intent Classification
Booking · Refill · Triage · Results · Records · Billing · Wellbeing
↓
EMR / Lab / Pharmacy Data Fetch
Availability · Medication · Test results · Insurance · Records
↓
Autonomous Action
Book · Refill · Triage · Deliver results · Process SAR · Bill
↓
Log & Clinical Audit
GDPR audit · Clinical escalation log · CQC compliance trail
Operational Gaps

6 Revenue Leaks in Your
Operation — Fixed by AI

Every one of these costs you time, money, and customer trust every day — and every one can be fixed with an AI agent.

Leak 1
Booking Calls Consume 4+ Hours of Reception Daily
70–80% of inbound calls are appointment bookings. Reception spends half their day on a task AI handles in 3 seconds.
AI Fixes This
AI books appointments 24/7 from EMR availability
Handles rescheduling and cancellations automatically
Frees reception for clinical admin and complex patient needs
Leak 2
15–20% No-Show Rate Wastes Clinician Time
Each missed GP appointment costs £216 (NHS) or the equivalent in lost private revenue. Manual reminder calls are impractical at scale.
AI Fixes This
AI sends confirmation, 48h, and 2h reminders automatically
One-tap rescheduling reduces no-show conversion
Reduces no-show rate by 40% on average
Leak 3
Prescription Refill Loop Wastes Everyone's Time
Patient calls reception → reception calls GP → GP approves → pharmacy notified. A 2-minute task taking 3 days.
AI Fixes This
AI validates eligibility and checks drug interactions
Routes to GP for approval via task notification
Notifies patient when ready — reducing loop to 4 hours
Leak 4
Patients Wait Weeks for Lab Results by Post
Normal results are posted. Concerned patients call in, consuming clinical time. Abnormal results arrive too late to act on.
AI Fixes This
AI delivers results securely via portal or WhatsApp
Plain-English explanations reduce patient anxiety
Abnormal values flagged to clinician immediately
Leak 5
SAR Requests Risk GDPR Breach Under Manual Process
Manual record retrieval, review, redaction, and delivery within 30 days — a significant admin burden with regulatory exposure.
AI Fixes This
AI retrieves records and applies redaction rules automatically
Delivers via secure authenticated patient portal
Full GDPR audit trail for every SAR completed
Leak 6
Post-Discharge Follow-Up Is Inconsistent
Patients are discharged with medication regimes and follow-up instructions they may not adhere to — leading to readmission.
AI Fixes This
AI checks medication adherence at configured intervals
Flags deterioration warning signs for clinical review
Reduces 30-day readmission rate by up to 25%
Multi-Modal AI Platform

Not Just Workflows — Build Voice AI Agents
& Conversational AI Chatbots

Deploy AI agents across every channel. Whether your users prefer natural phone calls, live web chat, WhatsApp Business, or automated backend workflows.

Autonomous Workflow Agents

Execute complex multi-step backend actions, ERP/BSS data syncs, scheduled cron jobs, and auto-credit/refund workflows with human-in-the-loop approvals.

Backend AutomationAPI Actions
Explore Workflow Agents

Voice AI Agents

Human-like inbound and outbound phone calls with ultra-low latency (<300ms). Handles IVR replacement, call triage, appointment booking, and phone support 24/7.

Sub-300ms LatencyIVR & Phone Calls
Explore Voice AI Agents

Conversational AI Chatbots

Interactive multi-channel chatbots for Web, WhatsApp Business, SMS, and Mobile Apps. Delivers instant answers, product recommendations, and guided self-service.

WhatsApp & WebSelf-Service
Explore Conversational Chatbots
Designed for Enterprise

Enterprise Architecture, Security
& Operational Control

RhinoAgents is built for enterprise scale — delivering full observability, explainability, bank-grade security, and 99.9% uptime.

Observable
Define and measure success with enterprise-grade observability, real-time telemetry, and version control.
TelemetryVersion Control
Explainable
Not a black box — built-in AI auditor ensures tasks are completed as intended & proposes continuous improvements.
AI AuditorFull Context
Secure
No data sharing. SOC 2 Type II and GDPR compliant with safe staging environments and robust guardrails.
SOC 2 & GDPRNo Data Sharing
Scalable
Guaranteed 99.9% uptime with smart fallbacks, seamless auto-scaling, and model-agnostic LLM technology.
Model AgnosticSmart Fallbacks
Reusable .md Skills Engine
Standardized Markdown format dynamically loads only required instructions — saving 80% tokens with sub-180ms execution.
Multi-Layer Agent Memory
Session, long-term, and organizational memory with 30d/90d retention controls & full admin purge capabilities.
RBAC & Enterprise SSO
SAML 2.0 / Okta / Azure AD authentication paired with granular role permissions and cryptographic audit logs.
Explore Full Platform Feature Suite →
ROI Estimator

What Could AI Agents Save
Your Organisation This Year?

Adjust the sliders to your operation size and see your potential annual savings from deploying RhinoAgents.

Monthly Patient Contacts10000
Avg. Reception Cost Per Query (£)£7
AI Deflection Rate (%)70%
Monthly Appointment No-Shows800
Avg. No-Show Cost (£)£216

* Based on industry benchmarks from RhinoAgents customer deployments.

£0
Annual Patient Contact Cost Saved
£0
Annual No-Show Cost Recovered
£0
Total Estimated Annual Value
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Every day without AI agents costs you avoidable operational spend and preventable customer loss.500+ teams deployed their first RhinoAgent in under 60 minutes. Yours can too.
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Integrations

Connects to Your Entire Tech Stack

RhinoAgents plugs into your existing systems with zero legacy disruption.

EMIS / SystmOne
GP EMR system
Epic / Cerner
Hospital EMR
Lab Information System
Test results
Pharmacy / DM+D
Medication & dispensing
Medical Records System
SAR & patient notes
WhatsApp Business
Patient messaging
Patient Portal / App
Digital engagement
HL7 FHIR REST APIs
Any clinical platform
Why Switch

RhinoAgents AI vs.
Your Legacy Manual Process

The numbers don't lie. Manual, reactive operations are expensive, slow, and unscalable — especially during peak events.

MetricTraditional / ManualRhinoAgents AI
Appointment booking availabilityReception hours only (9–5)✓ 24/7 including evenings and weekends
No-show rate15–20% industry average✓ 40% reduction with automated reminders
Prescription refill cycle3 days (phone loop)✓ Under 4 hours automated
Lab result delivery7–14 days by post✓ Same day via secure portal or WhatsApp
SAR processing timeUp to 30 days manual✓ Automated within statutory deadline, full audit
Post-discharge follow-upInconsistent or absent✓ Structured AI check-in at defined intervals
Mental health check-inQuarterly clinic only✓ Weekly AI check-in with PHQ-9/GAD-7
Deployment timeline12–24 months EMR project✓ Live in under 60 minutes via FHIR API

"We went from a 45-minute 8AM phone queue to near-instant appointment booking. 74% of bookings are now handled by the AI agent — including evenings and weekends when our reception is closed. No-show rate dropped from 18% to 11%. Patients are getting better access and our reception team are finally doing the clinical admin work they were trained for."

Practice Manager — NHS Primary Care Network, 48,000 Patients

Case Studies

Real Results from Real
Organisations

Not pilot programs. Production AI deployments handling real workloads every day.

Private Hospital Group
Private Hospital Group — 8 Sites, 240 Clinicians
UK · Deployed: Appointment Booking + Prescription Refill + Lab Results agents

The challenge: Booking calls consuming 6h of reception time daily. No-show rate at 18%. Lab results delivered by post with 10-day average delay.

74%
Appointment bookings handled by AI (was 0%)
18% → 11%
No-show rate reduction
£680K
Annual admin cost saving
NHS Primary Care Network
PCN — 14 GP Practices, 48,000 Patients
UK · Deployed: Triage + Post-Discharge + Mental Health Check-In agents

The challenge: 8AM phone queue lasting 45 minutes daily. Post-discharge follow-up absent. Mental health review intervals inconsistent.

62%
Triage deflection from urgent clinical calls
Zero
Patients discharged without AI follow-up plan
4.5★
Patient satisfaction score (was 3.1)
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FAQ

Common Questions

Yes. The symptom triage agent is configured against validated clinical triage protocols (NHS Pathways-aligned) and never advises beyond its configured scope. All triage outputs are advisory — the agent directs to the appropriate care level (self-care, GP, urgent, 999) but does not diagnose. All high-urgency triggers escalate to a human immediately.
Yes. RhinoAgents healthcare agents integrate with EMIS Web, SystmOne, Epic, and Cerner via HL7 FHIR R4 APIs — reading appointment availability, patient demographics, medication lists, and lab results with appropriate consent and access controls.
Yes. All patient data is processed under GDPR UK with a full Data Processing Agreement. RhinoAgents is aligned with NHS Data Security and Protection Toolkit (DSPT) requirements. Patient data is never used to train AI models. Data residency is UK-only for NHS deployments.
Yes. The prescription refill agent integrates with DM+D (Dictionary of Medicines and Devices) and your pharmacy system to validate the requested prescription against the patient's current medication list for contraindications and interactions before routing for GP approval.
The lab results agent is configured with normal reference ranges for each test. When values outside the normal range are detected, the agent flags the result to the responsible clinician via secure in-system notification while also notifying the patient — before the patient receives the result — so clinical review happens promptly.

Ready to Transform Your
Healthcare Operations with AI?

Join healthcare organisations using RhinoAgents to reduce admin burden, improve patient access, and deliver 24/7 care support at scale.

Book a Demo
No credit card required Live in under 60 minutes ERP/system integration included SOC2 compliant & secure