Deploy an AI agent that continuously monitors SAP delivery SLAs. When a delay is detected via SAP Event Mesh, the agent investigates the root cause, identifies all affected customers, checks logistics carrier data, calculates the new ETA, and proactively communicates — before your customers even notice.
SAP Event Mesh fires DeliveryDelayed event. Agent catches it and immediately begins its investigation.
Calls get_delivery(delivery_id) to retrieve the full delivery document including all line items and committed delivery date.
Calls check_logistics(tracking_id) to query the carrier API for current shipment location, delay reason, and new ETA.
Identifies all customers whose orders are affected by the delay and segments them by VIP status and commitment level.
Sends a personalised notification with the delay explanation, new ETA, and any applicable compensation or alternative options.
Updates the SAP delivery document with the new ETA and exception notes. Logs full investigation chain. Alerts logistics team.
"We used to find out about delayed shipments the same time customers called to complain. The SAP Supply Chain Agent now alerts us and notifies customers before they even know there's a problem. Our CSAT went up 22 points."
Deploy the SAP Supply Chain Agent and proactively manage every delay before it becomes a customer complaint.