Deploy an AI agent that monitors SAP for overdue invoices 24/7, checks each customer's payment history and outstanding balance, determines the optimal follow-up strategy, and automatically sends polite, contextual payment reminders — escalating to your collections team only when necessary.
SAP fires InvoiceOverdue event, or agent polls daily for invoices past payment terms (Net30/Net60).
Calls get_customer() + get_customer_balance(). Checks if this is a VIP account or strategic relationship that needs manual handling.
Calls get_payment_history(). First-time late payer vs. habitual delinquent gets a very different follow-up tone.
AI decides: soft reminder (1-5 days overdue), firm reminder (6-15 days), or escalation to human collections manager (15+ days).
Sends a personalized email with the invoice details, due amount, and payment link. Records the communication attempt in SAP.
Updates SAP customer account with contact notes and next follow-up date. Logs all communications for audit and dispute resolution.
"Our DSO dropped from 52 days to 38 days in the first quarter after deploying the SAP AR Agent. It chases every single overdue invoice automatically with the right tone — it even knows not to bug our top 10 accounts too aggressively."
Deploy the SAP AR Agent and let AI chase every overdue invoice with the right tone and perfect timing.