Connect your support number, describe your products and policies in plain English, pick a voice. Your AI agent starts resolving calls immediately.
Order tracking, returns & refunds, product support, billing queries, account management, complaints handling — pick what your team handles most.
Link your existing support line or provision a new one. Works with Twilio, RingCentral, Aircall, Vonage, and most cloud telephony platforms.
Pick a friendly, professional tone that matches your brand. Preview it before going live. Update it any time from your dashboard.
Describe your products, return and refund policies, escalation rules, and FAQs in plain English. Hit create. Your agent is live and resolving calls.
Every minute on hold is another customer deciding whether to stay or leave.
From the first ring to a fully resolved ticket — without a human agent touching the call.
Looks up live order status, tracking information, and estimated delivery — and sends the customer a follow-up SMS with their tracking link. Zero agent involvement required.
Verifies eligibility against your return policy, initiates the return, emails a prepaid label, and queues the refund — complete end-to-end, handled on the call without a single agent click.
Compatibility, setup guides, troubleshooting steps, feature questions, warranty details — answered instantly from your product knowledge base, without pulling a specialist off the queue.
Invoice queries, subscription changes, payment method updates, account lookups — handled directly or escalated to your billing team with full context, so the customer never repeats themselves.
Monitors caller sentiment in real time. Detects frustration or distress and escalates immediately to a human agent — with the full transcript and context passed so the handoff is seamless.
Every call — resolved or escalated — is automatically logged as a ticket in your helpdesk with full transcript, category, resolution, and sentiment score. Zero manual admin for your team.
Live call volumes, resolution rates, CSAT scores, escalation patterns, and agent load — all in one dashboard.
See every active and completed call in real time — customer name, issue type, resolution status, handle time, and CSAT score, updated live as calls complete.
Every call transcribed, categorised, and searchable. Review how the agent handled complex queries, audit escalation decisions, and use real calls to coach your human agents.
Track CSAT scores, sentiment trends, and top complaint categories day by day. Identify the issues driving the most frustration before they become churn signals.
See exactly which issue categories the AI resolves autonomously, which it escalates, and why — so you can tune your knowledge base and reduce escalations over time.
See which issue types are being escalated most frequently, at what point in the call, and with what sentiment — giving your product and ops teams a direct signal on where friction exists.
Calls handled, resolution rate, CSAT, cost per contact, top issue categories, and escalation volume — sent to your support lead every Monday morning before the week begins.
Real metrics from support teams using RhinoAgents voice AI.
How businesses are cutting support costs, improving CSAT, and scaling without headcount.
Order tracking, return initiations, and policy questions handled entirely by AI — support costs dropped by $240K annually while CSAT climbed from 3.8 to 4.7 in 8 weeks.
Billing queries and account management calls handled autonomously — wait times dropped from 22 minutes to under 3 seconds, and CSAT jumped by 1.2 points as customers finally got instant answers.
AI handled 4,200 support calls across Black Friday and Cyber Monday weekend — every call answered in under 3 seconds, no queue, no abandonment, and CSAT stayed above 4.6 throughout.
Connect to your helpdesk, CRM, OMS, and telephony — and go live without replacing a single tool.
Zendesk, Freshdesk, Intercom, HubSpot Service Hub, Help Scout, Jira Service Management, ServiceNow
Salesforce, HubSpot CRM, Zoho CRM, Pipedrive, Microsoft Dynamics 365
Shopify, WooCommerce, Magento, BigCommerce, NetSuite, Brightpearl, ShipStation
Twilio, RingCentral, Aircall, Dialpad, Vonage, 8x8, Talkdesk, Five9
Twilio SMS, WhatsApp Business, Klaviyo, Postmark, SendGrid, Slack
AI Chat Agent, AI Email Support Agent, AI Proactive Outreach Agent, AI CSAT Follow-Up Agent
10 support tickets or 10,000 — RhinoAgents scales with your volume without scaling your headcount.
Straight answers — no fluff.
Stop losing customers to hold times and burning out your agents on repetitive tickets. Give your support operation an AI voice agent that resolves issues instantly, handles returns end to end, logs every ticket automatically, and covers your customers 24/7 — while your team focuses on the complex, high-value conversations that actually need a human.