Connect your order system, describe your shipping carriers and policies in plain English, pick a voice. That's it.
Link your Shopify, WooCommerce, BigCommerce, or custom OMS. The agent pulls live order data directly — no manual exports, no syncing delays.
Link your existing support line or get a dedicated number. Works with Twilio, RingCentral, Vonage, and more.
Pick a friendly, confident tone that matches your brand. Preview before going live — different voices for different brand personalities.
Describe your carriers, SLAs, exception handling rules, and escalation triggers in plain English. Hit create. Your AI support line is live.
Every "where is my order?" call your team handles manually is money spent on a question a machine can answer in seconds.
From a first-time "where is it?" to a complex delivery exception — every post-purchase call covered.
The agent verifies the caller's identity, looks up their order in real time from your OMS, and reads back the current shipment status, carrier, last scan location, and estimated delivery window — no agent needed.
Carrier data pulled in real time — UPS, FedEx, USPS, DHL, and regional carriers. ETAs given based on live transit data, not the static estimate from the original shipping confirmation.
Weather delay, address exception, attempted delivery, held at facility — the agent detects the exception type, explains it clearly, gives the updated ETA, and either resolves it or creates a ticket with full context for your team.
Once status is confirmed, the agent sends the carrier tracking link to the customer's mobile number on file — so they can self-serve from that point forward and don't need to call again.
Order marked delivered but not received, package reported stolen, or missing for more than your SLA threshold — the agent flags it, creates a priority ticket, and routes to your support team with the full call transcript and order timeline attached.
Customers with multiple active orders get status on all of them in one call — the agent pulls each order, gives individual ETAs, and flags any exceptions across the whole account before the caller has to ask.
Live call feed, resolution rates, exception log, escalation queue, and carrier performance — all in one place.
Every inbound call in real time — customer name, order number, call type (status query, exception, escalation), resolution outcome, and handling time.
Every call transcribed and searchable. Audit how exceptions were communicated, resolve customer disputes, and identify the most common complaint patterns driving call volume.
Every delivery exception surfaced in one log — type, carrier, order value, days delayed, and resolution status. Spot carrier performance issues before they become your review problem.
All calls requiring human follow-up in one prioritised queue — order value, exception type, days outstanding, and the full call transcript so your team picks up with full context, not a cold ticket.
WISMO call volume by carrier, exception rates, average delay by shipping zone, and on-time delivery percentage — data your ops team can actually use in carrier contract reviews.
Calls handled, AI resolution rate, escalation rate, exceptions by carrier, average handling time, and support cost per order — delivered to your inbox every Monday morning.
Real metrics from e-commerce brands using RhinoAgents voice AI for order tracking support.
How e-commerce brands cut support costs, survive peak season, and keep customers happy without growing their team.
WISMO calls were consuming 40% of support team capacity. After deploying the AI agent, 88% resolved automatically — the team refocused on complex issues and support cost per order dropped from $8.40 to $1.90.
Black Friday through Christmas used to mean 6 weeks of temp agent hiring, training, and quality issues. This year, AI handled the WISMO spike — call volume tripled, costs stayed flat, CSAT went up.
Subscribers were posting on social media about unanswered calls after 6pm. Within the first week, all after-hours order tracking calls were answered and resolved by AI — social complaints dropped to zero.
No switching platforms. Connect your store, carriers, and helpdesk and go live instantly.
Shopify, WooCommerce, BigCommerce, Magento, Wix Commerce, Squarespace
UPS, FedEx, USPS, DHL, OnTrac, LaserShip, Australia Post, Royal Mail
Twilio, RingCentral, Aircall, Vonage, 8x8, Telnyx
Zendesk, Freshdesk, Gorgias, Intercom, Help Scout, HubSpot Service
ShipBob, ShipStation, Linnworks, Skubana, Brightpearl, NetSuite
AI Chat Agent, AI Returns Agent, AI Customer Win-Back Agent
Small DTC brand or high-volume marketplace seller — RhinoAgents scales with your order volume.
Straight answers — no fluff.
Stop paying agents to read tracking pages out loud. Give your store a voice agent that pulls live order status, gives accurate ETAs, explains delivery exceptions, and sends tracking links by SMS — 24/7, while your team handles the issues that actually need a human.