Shopify & WooCommerce Tracking  ·  Order Status Check  ·  Stripe Refund Sync

"Where Is My Order?" Is Your #1 Support Call.
Let AI Answer It Every Time, Instantly.

WISMO calls make up over 35% of all e-commerce support volume. RhinoAgents gives your store a 24/7 AI voice agent that pulls live order status, gives accurate ETAs, explains delivery exceptions, and resolves calls without a human.

Create Tracking Agent — Free Listen to Live Demo
Live in 10 minutes · Shopify & WooCommerce Sync · Stripe Refund Triage · 24/7 WISMO Desk
Configure your tracking support agent below — takes less than 10 minutes
app.rhinoagents.com — E-Commerce Builder · Order Tracking Rules
Drafting
E-Commerce Focus
Support Actions
Store Sync
4
System Prompt
5
Helpdesk Voice
6
Languages
7
Store Guidelines
Direct-to-Consumer
Subscription Boxes
Online Marketplace
B2B Wholesalers
Order status lookup
Address correction
Return label dispatch
Refund triage
Custom catalog queries
Promo code validation
Shopify Store API
WooCommerce Sync
Stripe Payments
Zendesk CRM API
Gorgias Helpdesk
AfterShip Tracking

Our generative engine auto-wrote this prompt for your order tracking assistant. Customize verification buffers and ticket escalation triggers anytime.

You are an AI Order Support Representative powered by RhinoAgents. ## Your Role Handle customer support calls for e-commerce post-purchase tracking — verifying customer identity, checking live tracking status, explaining transit/exception scans, updating shipping addresses, and routing return or refund requests. ## Connected Software - Shopify / WooCommerce API: Access order details, check status, verify customer records - Stripe Payments API: Verify charge history, process partial/full refunds - AfterShip API: Extract carrier ETA and current tracking events ## Verification Policy 1. Caller Identity: Confirm the Order Number and the Billing Zip Code before disclosing any details. 2. Address Correction: If order has not shipped, capture corrected address and sync to Shopify manifest. 3. Escalations: Route to Zendesk if package value exceeds $150 and is marked delivered but missing.
Choose a Voice
Dr. Sophia · Female · Calm Helpdesk
Selected
Dr. Alex · Male · Friendly Agent
Agent Tone
Calm & Reassuring
Professional
Direct
Speaking Speed
Slow
Fast

Support global customers. The agent auto-detects customer languages and switches dialects dynamically.

English
Spanish
French
German
Mandarin
Arabic
Hindi
+ 20 more
Auto-detect is ON — agent switches languages seamlessly depending on caller dialogue.
Fallback Language
English (US)

Upload store guidelines, refund policies, carrier SLAs, and shipping terms.

Refund_Policy_2026.pdf
Shipping_SLA_Guidelines.csv
https://help.store.com/refunds... Crawl
Upload manual guides or policy sheets
XML · CSV · PDF · API Sync · URL crawl
E-Commerce Data Encrypted · Secure Storage · SOC 2 Type II Certified
Launch Tracking Assistant
Done-For-You Setup

Struggling with Setup?
We Will Build It For You.

While our self-serve dashboard allows you to deploy order tracking voice agents in under 10 minutes, we know linking third-party courier APIs and store software can feel overwhelming.

RhinoAgents offers Done-For-You setup support at a rate of $50 per hour. Our team will design, integrate, test, and launch your Voice AI agent for you.

Request DFY Setup ($50/hr)

Custom Prompt Design

Our engineering experts will write and optimize system prompts to track shipping codes, resolve address mismatches, and explain return policies.

API & CRM Connection

We'll connect Shopify, WooCommerce, Shiprocket, or Delhivery securely to keep order profiles and shipping codes synced.

End-to-End Call Testing

Before going live, we perform mock calls to test order status lookup via phone numbers and tracking links sent via SMS.

Live Command Center

Watch Your E-Commerce Support Queue

Monitor incoming calls, live tracking status checks, address updates, and refund logs.

Live Call Transcript
Order: #49441 | Active Call
Caller (Sarah Chen): Hi — I placed an order four days ago, order number 49441, and I haven't received any update since the shipping confirmation. When is it arriving?
AI Support Agent: Hi Sarah! I've pulled up order #49441. Your order shipped via USPS on Monday and is currently in transit — last scanned at the Chicago distribution centre this morning at 6:42 AM. Estimated delivery is this Thursday between 12 PM and 4 PM. Will that work?
Caller (Sarah Chen): Yes, that's perfect. But wait, I put the wrong apartment number. Can I change it to Apt 4B?
AI Support Agent: Understood. Since it has already left our warehouse, I have logged the correction to Apt 4B and updated the carrier tracking detail. I am also texting you the tracking link.
Caller (Sarah Chen): Thank you! Also, can you confirm if my refund for the returned item from last week went through?
AI Support Agent: Yes, I see the Stripe refund receipt for $42.50 was processed yesterday. It should reflect in your account in 2 to 3 business days.
Apt 4B Updated $42.50 Refund Check
Synced to Shopify API
Active Calls & Triage Queue 3 In-Flight
0m 48s Sarah Chen (Address correction) Active
1m 02s Emma T. (Order status lookup) Resolved
Just Now Carlos M. (Weather delay triage) Zendesk ticket
Dialing Aisha K. (Post-purchase follow-up) Survey
Active Integrations Sync
Shopify Store Sync 100% Synced
Pulls order history & customer profiles Last sync: 2m ago
Stripe Payments Sync Connected
Verifies refund details & capture status Active
Comparison

Overworked Support Desk vs RhinoAgents Order AI

Don't let WISMO calls waste your support capacity when customers just want a quick status update.

Traditional Support Desk
Agents spend 3–4 hours per day repeating tracking details from carriers
Customers face long wait queues, resulting in poor satisfaction ratings
After-hours queries go unanswered, driving negative reviews
Delivery exceptions are missed until a client calls to complain
Peak season shopping spikes overwhelm standard desk staff capacity
Manual address changes require back-and-forth email loops
RhinoAgents Order AI
78% of WISMO queries resolved by AI, reducing desktop support load
Customers get real-time status and SMS links in under 60 seconds
Calls answered 24/7, resolving post-purchase anxiety immediately
Exceptions detected early, creating prioritized helpdesk tickets
Unlimited concurrent channels handle any volume spike without hiring
Address corrections captured by voice and updated instantly in Shopify
Capabilities

Built for Post-Purchase Support

Our e-commerce voice models sync with store systems to resolve shipping inquiries.

Pull Live Order Status

Verifies caller identity, pulls order details, and reads back current tracking location.

Accurate Carrier ETAs

Syncs with USPS, FedEx, UPS, and DHL to read current delivery scan estimations.

Delivery Exception Triage

Detects carrier delays or address errors, explaining scan status to customers.

Send Tracking Links by SMS

Triggers immediate tracking links to the customer's phone during the call.

Address Correction Flow

Identifies address errors and updates records in your store platform before dispatch.

Stripe Refund Status

Looks up transaction records to confirm refund amounts and processing timelines.

Ecosystem

Native E-Commerce Stack Integrations

Connect tracking APIs, store databases, payment gateways, and CRM sheets natively.

Shopify
Full Store Orders Sync
WooCommerce
Store Database API
Stripe
Refund & Pay Lookup
Zendesk
Escalation Helpdesk Sync
AfterShip
Carrier Route Tracking
ShipStation
WMS Shipment Sync
WhatsApp
SMS & Text Alerts
Custom API
JSON Webhooks
Results

Proven Support Metrics

Compare AI order tracking support metrics against traditional manual desks.

E-Commerce Support Metric Manual Helpdesk Support RhinoAgents Order AI
WISMO Query Resolution 15% deflection (emails) 78% resolved automatically
Hold & Queue Times 4 to 8 minutes wait Under 19 seconds (zero queue)
Per-Call Handling Cost $8.40 per agent seat $1.90 (77% savings)
After-Hours Operations Closed (No voicemail response) 24/7 continuous coverage
Peak Season Scalability Requires seasonal temp hiring Scales instantly to any volume
Address Correction Time Hours (back-and-forth emails) Instant voice updating to OMS
Case Studies

Online Retailers Slashing WISMO Costs

Read how store operators and e-commerce teams are automating post-purchase support.

DTC Apparel Brand

Order Queries Deflected

"Our desk reps spent hours lookup shipping scans or correcting customer typos in shipping zip codes. RhinoAgents handles details live, saving 450+ support rep hours."

-73%
Support Cost
78%
AI Resolution
Home & Garden Retailer

Peak Season Volume Tamed

"Black Friday usually meant hiring temp support staff. This year, the voice agent handled triple our post-purchase tracking inquiries instantly with zero setup delays."

3x
Call Capacity
+18%
CSAT Score
Subscription Box Brand

After-Hours Inquiries Handled

"Subscribers would get anxious when tracking codes didn't update over weekends. RhinoAgents AI resolves after-hours queries instantly, cutting customer refund claims."

100%
After-Hours Coverage
4.9★
Store Rating
Done-For-You Setup

Struggling with Setup?
We Will Build It For You.

While our self-serve dashboard allows you to deploy receptionist agents in under 10 minutes, we know configuring software APIs and custom prompting can sometimes feel overwhelming.

RhinoAgents offers Done-For-You setup support at a rate of $50 per hour. Our team will design, integrate, test, and launch your Voice AI agent for you.

Request DFY Setup ($50/hr)

Custom Prompt Design

Our engineering experts will write and optimize the system prompts to perfectly match your brand guidelines, specific use cases, and business terms.

API & CRM Connection

We'll connect your scheduling tools, CRMs (HubSpot, Salesforce, Zoho), or industry-specific software databases securely to keep bookings and contacts synced.

End-to-End Call Testing

Before going live, we perform mock calls to test response latency, verify voice naturalness, and configure fallback routing rules.

FAQ

Questions Retailers Ask

Answers about Shopify APIs, carrier updates, and verification.

No. Connect your order management system, link your support number, and describe your shipping carriers and policies in plain English. Live in under 10 minutes, no coding required.
Yes — the agent verifies the caller, looks up their order in real time, and reads back the current shipment status, carrier, tracking number, and estimated delivery date during the call.
The agent detects delivery exceptions, acknowledges the issue, gives the latest carrier update, and either resolves it directly or creates a support ticket and routes to your team with full order context already attached.
It connects to UPS, FedEx, USPS, DHL, and regional carriers, and integrates with Shopify, WooCommerce, Magento, BigCommerce, and most major OMS platforms.
Yes, the AI voice agent supports over 20 languages, automatically detecting customer language and switching dialects seamlessly.
Yes, customer records are fully encrypted. RhinoAgents is SOC 2 Type II certified and adheres to strict e-commerce data privacy regulations.
🦏 RhinoAgents E-Commerce

Resolve Post-Purchase Queries. 24/7.

Track shipping status, check carrier scans, verify refund receipts, and update customer addresses automatically while your support team focuses on building brand loyalty.

Start Free Trial Book a Demo
Customer Data Encrypted
Setup Under 10 Minutes
Integrates with Any Business Line
Syncs Natively with Shopify & Stripe