How does Voice AI integrate with hotel PMS systems like Oracle Opera or Cloudbeds?

RhinoAgents connects via secure official APIs. It queries real-time room availability, checks corporate and seasonal rate codes, reserves guest stays, updates room status, and attaches caller preferences directly to the guest folio in Oracle Opera, Cloudbeds, or Mews.

How does it manage table reservations in OpenTable or Resy?

The Voice AI interfaces with OpenTable, Resy, or SevenRooms in real time. It evaluates table inventory by party size and time slot, books the reservation, sends an SMS confirmation to the diner, and flags special requests (anniversaries, dietary allergies, patio seating) directly on the host stand tablet.

Can Voice AI take room service and food orders over the phone?

Yes. When hotel guests call from in-room phones, the agent authenticates their room number, presents menu selections, captures modifications and allergen warnings, and routes the ticket directly to your kitchen display system or Toast/Micros POS printer while posting the charge to the room folio.

How does the system help hotels save on third-party OTA commissions?

When prospective travelers call to check rates or availability, Voice AI offers best-rate guarantees, complimentary room upgrades, or early check-in perks to secure direct bookings immediately, avoiding the 15% to 25% fees charged by Expedia or Booking.com.

Does Voice AI support non-English speaking international hotel guests?

Yes. RhinoAgents features automated language detection and provides native, natural conversations in Spanish, French, German, Mandarin, Japanese, and over 30 other languages without requiring phone keypad navigation.

Can Voice AI process credit card deposits and pre-authorizations securely?

Yes. In full compliance with PCI DSS Level 1 standards, the agent sends a secure, tokenized SMS link to the guest's mobile phone where they complete authorization without sensitive credit card numbers ever being vocalized or recorded.

How quickly can a hotel or restaurant group launch Voice AI?

Standard setup takes between 2 to 5 business days. We map your room inventory, rate structures, dining menus, and cancellation policies, connect your PMS or POS, run simulated test calls with your staff, and activate your numbers.

Voice AI Agents / Hospitality, Dining & Travel

Book Demo Get Started Free

24/7 Hospitality, Dining & Travel Voice Concierge

Automate Hotel Reservations, Table Bookings & Travel Itineraries

Deliver 5-star guest hospitality with zero phone hold times. Automate hotel room reservations, restaurant table seating, in-room dining orders, and luxury vacation packages with sub-260ms conversational voice AI.

Deploy Hospitality Voice AI → Listen to Live Audio Demos

Engineered for leading hospitality PMS, POS & travel systems

Oracle Opera & Cloudbeds PMS

OpenTable, Resy & Toast POS

Sabre & Amadeus GDS

PCI DSS Level 1 Security

<260ms Conversational Voice

Simple 4-Step Setup

Deploy Hospitality Voice AI in 4 Rapid Steps

From initial prompt to live phone testing in under 10 minutes. No complicated code or lengthy implementation cycles.

Step 1

Route PBX & Guest Lines

Connect your hotel front desk line, restaurant reservation number, or travel agency phone lines via SIP trunk or call forwarding.

Twilio SIP / Hotel PBX

Step 2

Connect PMS, POS & GDS

Link directly to Oracle Opera, Cloudbeds, OpenTable, Resy, Toast POS, or Sabre GDS to sync live availability and guest profiles.

Direct REST / PMS Connectors

Step 3

Configure Menus & Policies

Define room rate tiers, dietary allergens, seating floorplans, deposit requirements, and cancellation policies.

Custom Hospitality Rules

Step 4

Launch 24/7 Voice Concierge

Go live across your property with natural conversational voice, instant SMS confirmations, and warm manager whisper handoffs.

Sub-Second Live Voice

Interactive Voice Showcase

Experience Hospitality Voice AI in Real Time

Listen to realistic calls across hotel suite bookings, fine dining reservations, European vacation planning, in-room dining orders, and private event banquet intake.

Luxury Resort

King Suite Room Reservation & Guaranteed Early Check-In

240ms latency

Click play to listen to audio 0:00 / 0:18

Caller

“Hi, I'd like to book a King Suite for three nights starting next Thursday, and I need an early check-in around 11:00 AM.”

Voice AI

“Welcome to The Grandview Resort! I have our Deluxe King Ocean Suite available starting Thursday for three nights at $389 per night. I can also lock in guaranteed early check-in at 11:00 AM and complimentary valet parking. Shall I reserve this suite with your credit card on file?”

Live Tool Execution API Verified

PMS / POS Integration: Returning Loyalty Guest Verified

Compliance / Security Level: Oracle Opera PMS

Reservation / Order Status: Booking Confirmed: Res #G-8821

Compliance Tier: PCI DSS Level 1 Compliant • SOC 2 Type II Certified • Redundant PBX Failover • Sub-260ms Latency

Test With Your Hospitality Sandbox →

Hospitality & Travel Operations • Live Conversational Demos

Engineered for Hotels, Fine Dining & Tour Operators

Explore live multi-turn conversations across guest room booking, table reservations, luxury vacation coordination, in-room dining, and VIP banquet handoffs.

01 • Hotel Front Desk & Reservations

Capture Direct Room Bookings & Eliminate OTA Commissions

Every caller who books directly over the phone saves your property 15% to 25% in third-party OTA commissions. Voice AI checks real-time room availability, quotes seasonal rate codes, and reserves stays directly in your PMS.

Direct integration with Oracle Opera, Cloudbeds, Mews, and StayNTouch

Automates early check-in, late checkout, valet parking, and pet fee policies

Secures reservations via PCI-compliant tokenized credit card authorization

Direct Bookings: +28%

OTA Commission Saved: $34k/mo

Front Desk & Reservations

Oracle Opera PMS • Room API

Caller (Hotel Guest) 0:04

“Hi, I'm attending a medical conference at the convention center next month and want to book a room with a work desk and high-speed Wi-Fi.”

Rhino Voice AI 0:12

“Welcome! We are located just two blocks from the convention center. Our Executive King rooms feature an ergonomic workstation, 500 Mbps fiber Wi-Fi, and complimentary morning espresso. What dates will you be joining us?”

Caller (Hotel Guest) 0:23

“Checking in Wednesday, October 8th, checking out Saturday, October 11th.”

Rhino Voice AI 0:35

“I have an Executive King on a quiet high floor available for those dates at our corporate conference rate of $249 per night. Would you like me to reserve that room for you today?”

Caller (Hotel Guest) 0:48

“Yes, please reserve that under my name, David Sterling.”

Rhino Voice AI 1:02

“All set, David! Your reservation #H-7740 is locked in. I've sent confirmation and parking garage instructions to your email.”

Direct Booking Confirmed Guest Folio Created in Opera

02 • Fine Dining Table Seating

Fill Every Table & Handle Prime-Time Phone Rushes

During busy dinner services, hostesses cannot answer phones while seating arriving guests. Voice AI answers within two rings, checks live table floorplans, manages waitlists, and records special anniversary and allergy notes.

Live 2-way sync with OpenTable, Resy, SevenRooms, and Yelp Guest Manager

Automated dining room floorplan management and turn-time optimization

Flags dietary allergies and VIP anniversary celebrations directly on the ticket

Table Seatings: +18%

Missed Reservation Calls: 0%

Hostess & Maître D' Desk

OpenTable Live Floorplan

Caller (Dinner Guest) 0:04

“Do you have any outdoor patio tables available for 4 people tonight around 7:00 PM? It's my wife's 40th birthday.”

Rhino Voice AI 0:12

“Happy 40th Birthday to your wife! Tonight our heated garden patio has a prime 4-person table open at 7:15 PM under the pergola. Would that work for your celebration?”

Caller (Dinner Guest) 0:23

“7:15 PM under the pergola sounds fantastic. Can we arrange a bottle of chilled Champagne upon seating?”

Rhino Voice AI 0:35

“Certainly! I have added a bottle of Veuve Clicquot Yellow Label on ice to your reservation notes and flagged the hostess stand for special birthday dessert menus.”

Caller (Dinner Guest) 0:48

“That is incredible service. My name is Gregory Miller.”

Rhino Voice AI 1:02

“Table confirmed for 4 at 7:15 PM, Gregory. We look forward to celebrating with you tonight!”

Table Seatings: +18% Missed Reservation Calls: 0%

03 • Travel Agencies & Tours

Qualify High-Spend Travelers & Book Dream Vacation Packages

Travel agents spend hours on basic inquiries from unqualified callers. Voice AI qualifies traveler budgets, preferred destinations, departure dates, and passport readiness, scheduling discovery consultations for your top advisors.

Direct integration with Sabre, Amadeus, TravelWorks, and ClientBase

Pre-qualifies destination preferences, traveler headcounts, and luxury budgets

Generates preliminary custom itineraries and sends vacation lookbooks via SMS

Advisor Closing Rate: +36%

High-Spend Lead Capture: 96%

Luxury Travel Concierge

Sabre GDS • ClientBase CRM

Caller (Traveler) 0:04

“We are looking to book a 14-day luxury safari in Tanzania and Kenya for our family of four next summer.”

Rhino Voice AI 0:12

“An East African safari is an unforgettable family adventure! Next summer will align perfectly with the Great Migration across the Serengeti and Masai Mara. What is your preferred departure window and approximate budget?”

Caller (Traveler) 0:23

“Late July, and our budget is around $35,000 to $45,000 including bush flights and luxury tented camps.”

Rhino Voice AI 0:35

“That budget will secure world-class Singita and &Beyond private concessions with private safari vehicles and game trackers. Our Senior African Safari Director, Claire Bennett, can host a 30-minute video itinerary presentation this Thursday or Friday. Which works better?”

Caller (Traveler) 0:48

“Thursday at 4:00 PM would be great for my husband and me.”

Rhino Voice AI 1:02

“Confirmed for Thursday at 4:00 PM with Claire. I have texted you our 40-page Serengeti Migration Guide and client lookbook.”

Advisor Closing Rate: +36% High-Spend Lead Capture: 96%

04 • In-Room Dining Concierge

Automate In-Room Dining & Instant Guest Amenity Delivery

Late-night food orders, extra pillow requests, and valet vehicle retrievals frequently bottleneck hotel operators. Voice AI takes room service orders, submits tickets directly to Toast kitchen printers, and pages housekeeping.

Direct integration with Toast POS, Micros Simphony, and HotSOS

Accurately captures dietary modifications and sends orders straight to the kitchen

Dispatches valet vehicle retrieval requests with automated 10-minute departure text alerts

Room Service Orders: +24%

Order Accuracy: 99.8%

In-Room Dining & Housekeeping

Toast POS Kitchen Feed

Caller (Hotel Guest) 0:04

“Hello from Room 802. We need three extra feather pillows, two bottles of water, and our rental car brought up to the valet stand.”

Rhino Voice AI 0:12

“Good evening, Room 802! I am dispatching housekeeping with three hypoallergenic feather pillows and chilled bottled waters right now. For your valet retrieval, may I have your valet ticket number?”

Caller (Hotel Guest) 0:23

“Valet ticket #4418. It's a silver Audi Q7.”

Rhino Voice AI 0:35

“Ticket #4418, silver Audi Q7. I have submitted the retrieval ticket to the valet team. Your vehicle will be staged under the front portico in 12 minutes.”

Caller (Hotel Guest) 0:48

“Thank you so much, that was incredibly fast.”

Rhino Voice AI 1:02

“My pleasure! Housekeeping will be at your door in 5 minutes and your Audi will be ready downstairs. Have a wonderful evening.”

Room Service Orders: +24% Order Accuracy: 99.8%

05 • Event Sales & Banquets

Warm Live Transfers for High-Value Private Events & Buyouts

When corporate banquet planners or wedding parties call for $20,000+ ballroom buyouts, Voice AI executes an immediate warm whisper transfer to your Private Events Director, passing complete guest count and budget details.

Events Director hears guest count, preferred date, and budget in a 5-second whisper

Zero client repetition: the planner is greeted immediately by name and date

Automated fallback to priority inquiry packet dispatch if event team is on walkthroughs

Event Handoff Success: 99.2%

Banquet Lead Conversion: +42%

Private Dining & Event Sales

Tripleseat • Event Bridge

Caller (Corporate Event Planner) 0:04

“We are organizing a 60-person retirement gala for our law firm's founding partner in October and need full ballroom catering and AV.”

Rhino Voice AI 0:12

“Congratulations on honoring your founding partner! Our Grand Ballroom accommodates up to 120 guests with state-of-the-art crystal chandeliers and built-in 4K presentation screens. Let me connect you directly to our Director of Private Events, Melissa Vance. One moment please.”

Whisper Audio 0:23

“[Whisper to Melissa: High-value corporate gala inquiry from Sarah. 60 guests, October retirement banquet, full catering and AV buyout.]”

Manager 0:35

“Hello Sarah, Melissa Vance here with Grandview Events! I understand you are planning a retirement gala for 60 guests in October?”

Caller (Corporate Event Planner) 0:48

“Yes Melissa, exactly. We love the photos of your ballroom and wanted to discuss October Friday dates and plated dinner menus.”

Manager 1:02

“We would be honored to host your partner's celebration. We have October 10th and 17th open. Let's walk through our executive chef's 4-course menu options.”

Event Handoff Success: 99.2% Banquet Lead Conversion: +42%

01 / 05

Hospitality & Guest Data Protection

Enterprise Hospitality Security & Payment Compliance

Every guest room reservation, credit card deposit, and private event inquiry is safeguarded by bank-grade security protocols.

PCI DSS Level 1 Payments

Tokenized SMS payment links for room deposits, resort fees, and private dining retainers ensure credit card numbers never touch unencrypted voice channels.

SOC 2 Type II Certified

Independently audited data controls, continuous penetration testing, and strict operational safeguards across all telephony systems.

PMS & POS Cloud Encryption

All bi-directional integrations with Oracle Opera, Cloudbeds, OpenTable, Resy, Toast POS, and Sabre GDS use TLS 1.3 and AES-256 encryption.

24/7 Redundant Telco Peering

Multi-carrier failover routing ensures your hotel front desk and restaurant reservation lines stay live even during local telco outages.

Hospitality Telephony & PMS Integration Stack Production Ready

Telephony Carrier Infrastructure

Twilio SIP Trunking • Vobiz • Hotel PBX Redundancy

Sub-Second

Sub-260ms Conversational Voice

Deepgram Nova-2 speech recognition coupled with low-latency hospitality concierge models.

Low Latency

PMS, POS & GDS Connectors

Direct REST APIs to Oracle Opera, Cloudbeds, OpenTable, Resy, Toast, and Sabre.

Bi-Directional

Guest Folio & Manager Whisper

Live PMS folio updates, SMS dining confirmations, and warm banquet manager transfers.

Audited

Deployment Models: Available as self-service cloud deployment or turnkey managed hospitality setup with custom PMS/POS integration.

Economic Impact

Calculate Your Hospitality Revenue & Labor ROI

See how much direct room revenue you unlock, OTA commission you save, and phone interruption you eliminate.

< 1s

Speed to Answer

Zero hold times for hungry diners, arriving travelers, and hotel guests checking room rates.

89%

Routine Inquiry Resolution

Automates room availability, dining reservations, directions, and parking with zero staff escalation.

3.6x

More Direct Bookings

Captures late-night callers who would otherwise book via third-party OTAs with 20% commission.

$16.20

Cost Saved Per Guest Call

Drastically reduces front desk phone distractions while elevating guest satisfaction scores.

Interactive Hospitality ROI Calculator

Estimate Your Annual Operational Savings

Monthly Inbound Calls (Hotel Rooms, Dining Tables, Inquiries): 5,400 calls/mo

Current Cost Per Staff-Handled Call $5.20 / call

Average Handle Time 4.5 mins

Staff Hours Reclaimed

–

Calls Handled by AI

–

82% automated

Projected Annual Savings

–

Get Custom ROI Report →

Case Studies

Trusted by Boutique Hotels, Fine Dining & Tour Operators

See how luxury properties and high-volume dining groups eliminate missed calls and elevate guest service 24/7.

+$34,000 / Mo Direct Revenue Boutique Hotel & Spa

“Our front desk staff was constantly pulled away from checking in guests to answer basic questions about pool hours and room rates. RhinoAgents handles every booking inquiry directly in Opera and saved us thousands in OTA commissions.”

Jean-Pierre Duval

General Manager • The Mirador Luxury Hotel (140 Rooms)

100% Dinner Rush Calls Answered Fine Dining Steakhouse

“Between 5:00 and 8:00 PM, our hostess stand was a warzone of arriving guests and ringing phones. RhinoAgents answers every reservation inquiry, checks OpenTable, and notes guest allergies seamlessly.”

Elena Rossi

Operating Partner • Prime & Provisions Chop House

+42% Vacation Consultations Luxury Travel Agency

“Prospective travelers calling after business hours used to hit voicemail and book elsewhere. RhinoAgents pre-qualifies their destination and budget and books discovery calls on our travel advisors' calendars 24/7.”

David Sterling

Managing Director • Odyssey Luxury Travel Group

Simple Credit-Based Billing

Two Ways to Deploy. Simple Credit Usage.

Setup the voice agent yourself in minutes, or have our engineering team handle turnkey implementation and ongoing maintenance. All usage costs are powered by simple credits—1 minute of call takes 60 to 120 credits based on conversation intensity.

Simple Credit-Based Usage

1 minute of live voice call = 60 to 120 credits (deducted per second of active audio). Just add credits anytime from your dashboard and your agents work immediately with zero waste.

Pay-as-you-go

Instant credit top-ups

Zero hidden licenses

Option 01 • Self-Service You Setup

Self-Serve Voice Setup

Pay-as-you-go voice automation with direct SIP and PMS/POS API integration.

Usage Cost

60 – 120 Credits / min

Add credits anytime • Deducted per second • No monthly commitments required

Natural language prompt-to-agent builder
Connect Twilio, Vobiz SIP trunks, or instant cloud numbers
Interactive WebRTC audio testing sandbox in browser
Pay-as-you-go credits with zero upfront setup fees

Setup Voice Agent Yourself →

Instant registration • Start building in 2 minutes

Full Turnkey

Option 02 • Enterprise Service We Setup For You

Managed Enterprise Setup

Complete white-glove setup and integration for hotels, resort groups, restaurant venues, and travel agencies.

Implementation & Maintenance

Custom Implementation Fee

Full integration with Oracle Opera, Cloudbeds, OpenTable, Resy, Toast POS, or Sabre, including custom menus and concierge workflows.

Custom workflow configuration for hotel rooms, restaurant tables, and travel itineraries
Direct bi-directional sync with Oracle Opera, Cloudbeds, OpenTable, Resy, and Toast POS
PCI DSS Level 1 payment protection, custom cancellation policies, and multilingual scripts
Dedicated hospitality onboarding engineer with 99.9% uptime SLA

Book Meeting to Discuss Implementation →

15-minute architecture & scope consultation with voice engineers

Looking for general SaaS subscription tiers? View Full Platform Pricing Page →

FAQ

Frequently Asked Questions

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5-Star Hospitality Voice AI • 14-Day Evaluation

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Start free with included credits or book a 15-minute architecture session with our voice solutions team.

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